CoSupport AI Reviews & Product Details

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of products, we saw the first results. We liked the transparency and constant support at CoSupport AI. The vendor listened to us and our wishes. It’s very important. Review collected by and hosted on G2.com.

To be honest, we didn’t expect that much attention and guidance from CoSupport AI to our company. Their managers were with us at each step. So far, we can't say anything negative in our experience. Review collected by and hosted on G2.com.

AI solutions are typically considered time-consuming and expensive. With CoSupport AI we learnt that AI tools implementation can be easy — in our case implementation took just a few hours. The remarkable thing is that our workflow wasn’t interrupted at all.

Another critical point for us as a business was pricing. I was surprised that our cost could be so easily calculated. Our budget for the solution implementation included the fixed price for the output - the solution integration into our custom CRM, project launch, and support. Now, after the integration, we pay the monthly fee for the AI assistant, and are in control of our budget.

Our most significant result of using CoSupport AI is that we cut the response time in half. 50% reduction number was achieved within days, and without disctructing the team from their workflow. This allows us to save time of the team spent on operational tasks, and focus on strategic questions. Review collected by and hosted on G2.com.

Just for the balance in estimations, I’d say that during the first couple of days, there was a need to sync our teams’ schedules and make sure that we were on the same page. We went through this stage very quickly. Review collected by and hosted on G2.com.

The thing I liked most was that the CoSupport AI team offered us the solution that we needed the most at this time. We’ve just launched a new product and we're about to launch another one. We needed to summarize our previous experiences to make some assumptions and to see our perspectives on these new products. The CoSupport AI team offered us CoSupport BI, which quickly became the everyday tool for departments such as sales, marketing, product management, and customer service. Review collected by and hosted on G2.com.

I’m not sure what to write in this piece of the review. Everything was fine, from the intro call to the current moment when we use CoSupport BI for our company’s benefits. Review collected by and hosted on G2.com.

CoSupport AI solution, an AI assistant for response automation, was extremely easy to implement (through a browser extension). But what is more important is that responses became more precise than we expected. Now, we can increase the number of processed tickets without expanding our support team. Review collected by and hosted on G2.com.

I can’t imagine something we could dislike about such a proficient and dedicated team. Review collected by and hosted on G2.com.

If I were to circle out one thing, it’s how much more aware and knowledgeable it is about our company compared to the other AI solutions we’ve tried. Review collected by and hosted on G2.com.

Like with any IT product, there is always room for improvement, however, the current functionality already fits our needs. Any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake. Review collected by and hosted on G2.com.

At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end. Review collected by and hosted on G2.com.

I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending. Review collected by and hosted on G2.com.