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Contact Center as a Service (CCaaS)
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Contact Center as a Service (CCaaS)
By Evolve IP
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4.9 out of 5 stars
See all 5 Contact Center as a Service (CCaaS) reviews
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Contact Center as a Service (CCaaS) Reviews & Product Details

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Contact Center as a Service (CCaaS) Overview

Editedit
What is Contact Center as a Service (CCaaS)?

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

Contact Center as a Service (CCaaS) Details
Discussions
Contact Center as a Service (CCaaS) Community
Languages Supported
English
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Product Description

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Evolve IP’s cloud based Call Center provides incredible control and benefits to your business that can’t be achieved with cumbersome on-site equipment and systems.

Seller Details
Seller
Evolve IP
Year Founded
2007
HQ Location
Wayne, PA
Twitter
@EvolveIP
2,940 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Description

Evolve IP's combination of security, stability, scalability and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings.

ES
Overview Provided by:
Eric Stockton

Recent Contact Center as a Service (CCaaS) Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Quick service"
Always easy to get someone on the phone. Good followup on non-urgent matters.
Read more
HW
Heather W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Product with Next Level Support"
Remote Office feature, enabling techs to forward calls to their mobile devices.
Read more
Carey H.
CH
Carey H.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great Cloud Company with fast response time"
I like the fact that when I call I get a support person right away or get a call back quickly if they are busy
Read more

Contact Center as a Service (CCaaS) Pricing

Agents
Starting at $85.00
1 users/seats Per Month
Supervisors
Starting at $110.00
1 users/seats Per Month
See all 2 Contact Center as a Service (CCaaS) pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Contact Center as a Service (CCaaS) Media

Contact Center as a Service (CCaaS) Demo - Solution Highlights
Evolve Contact Suite Solution Highlights
Contact Center as a Service (CCaaS) Demo - Features
Feature Rich Omnichannel Contact Center To Support Your Hybrid Workforce
Contact Center as a Service (CCaaS) Demo - Implementation
ECS Implementation Process
Contact Center as a Service (CCaaS) Demo - eAgent Teams App
easy-to-use application built specifically to meet the needs of contact center agents.
Contact Center as a Service (CCaaS) Demo - Microsoft Teams Integration
eAgent App embedded in Microsoft Teams
Contact Center as a Service (CCaaS) Demo - eWallboard
Evolve Contact Suite Wallboard
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Have you used Contact Center as a Service (CCaaS) before?
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5 Contact Center as a Service (CCaaS) Reviews

4.9 out of 5
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5 Contact Center as a Service (CCaaS) Reviews
4.9 out of 5
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5 Contact Center as a Service (CCaaS) Reviews
4.9 out of 5
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G2 reviews are authentic and verified.
Here's how.
Carey H.
CH
IT Manager
Banking
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Contact Center as a Service (CCaaS)?

I like the fact that when I call I get a support person right away or get a call back quickly if they are busy Review collected by and hosted on G2.com.

What do you dislike about Contact Center as a Service (CCaaS)?

There used to be an integrated outlook/browser tool bar for phone but no longer available Review collected by and hosted on G2.com.

What problems is Contact Center as a Service (CCaaS) solving and how is that benefiting you?

Call center is set up to meet our needs with different queues for each department Review collected by and hosted on G2.com.

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Admin Approval Link
DT
Telecom Engineer
Hospital & Health Care
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Contact Center as a Service (CCaaS)?

that it's one product in one url and I like being able to see it like that. also, AA's are super easy! Review collected by and hosted on G2.com.

What do you dislike about Contact Center as a Service (CCaaS)?

I don't have permissions to change everything. Review collected by and hosted on G2.com.

What problems is Contact Center as a Service (CCaaS) solving and how is that benefiting you?

Enterprise Routing, ease of use, skill level routing Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
HW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Contact Center as a Service (CCaaS)?

Remote Office feature, enabling techs to forward calls to their mobile devices. Review collected by and hosted on G2.com.

What do you dislike about Contact Center as a Service (CCaaS)?

I have to move back and forth between two admin dashboards, but Evolve has a fix for this shortly. Review collected by and hosted on G2.com.

Recommendations to others considering Contact Center as a Service (CCaaS):

Great solution, knowledgeable staff, open to enhancements and customization. Evolve IP is a great company. Review collected by and hosted on G2.com.

What problems is Contact Center as a Service (CCaaS) solving and how is that benefiting you?

Centralized call routing, agent management Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Contact Center as a Service (CCaaS)?

Always easy to get someone on the phone. Good followup on non-urgent matters. Review collected by and hosted on G2.com.

What do you dislike about Contact Center as a Service (CCaaS)?

System has tons of features but takes a long time for administrator to understand and nearly impossible to users who don't access every day to understand. Review collected by and hosted on G2.com.

What problems is Contact Center as a Service (CCaaS) solving and how is that benefiting you?

So easy to have workers connected while traveling and working remote Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Contact Center as a Service (CCaaS)?

there was a lot more features then our old system. Review collected by and hosted on G2.com.

What do you dislike about Contact Center as a Service (CCaaS)?

there was a lot to learn. Still dont think i learned everything but we also didnt use everything. Review collected by and hosted on G2.com.

Recommendations to others considering Contact Center as a Service (CCaaS):

its a great option for everything it does. Review collected by and hosted on G2.com.

What problems is Contact Center as a Service (CCaaS) solving and how is that benefiting you?

monitoring calls, the ability to jump into call, listen to calls, record calls, and seeing the flow. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link

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