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Consumer Affairs is an excellent online review platform. Their call center does an excellent job of capturing reviews for publishing. In addition, CA is able to capture good quality leads due to their review content. Review collected by and hosted on G2.com.
1) It seems like there is no way we can end up in the "number one" position in our category, even though we have the most reviews, good reviews and market leader. We're told it's "consumer interactions" but consumers will always interact more with the first business listed, so it's "chicken and the egg." Frustrating.
2) We've had some issues with incorrect billing and shorting us the proper number of review calls, but those issues are resolved and mostly due to poor communication when our account reps where changed Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for ConsumerAffairs.com
Overall Review Sentiment for ConsumerAffairs.com
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They solicit reviews from your customers. It's always great to get more reviews from customers in more places. Review collected by and hosted on G2.com.
.They are expensive. $2,000 a month for their reputation service. But the most egregious is they auto renew your contract on you without any communication on it. Be warned, if you are trying them out to see how they work, tell them up front in writing you do not want to auto renew. We're now stuck with them for another year and the results aren't sufficient to justify the cost. Review collected by and hosted on G2.com.
Consumer Affairs allows us to have an open forum with our customers, respond promptly to complaints and turn demoters into promoters. It also gives us a voice of the customer that we otherwise wouldn't have. Review collected by and hosted on G2.com.
I do wish that we could have more information on our business page or allow customers to sign up directly on consumer affairs. Review collected by and hosted on G2.com.
At CarShield, we feel that it really helps our customers that we are on the ConsumerAffairs platform. We believe that the transparent reviews that ConsumerAffairs collect, along with their dynamic and robust platform, really gives our consumers and open look at how CarShield can help them and addresses any inquires before joining CarShield. Review collected by and hosted on G2.com.
Not too much we dislike. Maybe add a few more automation features for reviews. Review collected by and hosted on G2.com.
ConsumerAffairs is one of our most trusted partners in the online reputation sphere. They are truly have at heart the best interests of both the customers and the businesses they work with aiming for true resolutions that are satisfactory for both parties. Review collected by and hosted on G2.com.
There is nothing that I particulary dislike. Review collected by and hosted on G2.com.
Our new customers respect ConsumerAffairs as a source they can trust because our existing customers actual experiences with our product are featured in their own words on ConsumerAffairs.com. We direct our customers to ConsumerAffairs.com at point of purchase and use the reviews as a closing tool. It works and helps us close on the first call as well as given us sales on call backs that we never would have had, .It’s the best tool ever had to help elevate and maintain a great reputation. People trust what they read on this site over and above any other source that we have. Review collected by and hosted on G2.com.
Noting not to like. It’s perfect for any Direct Marketing or Advertiser. Review collected by and hosted on G2.com.
I would like to highlight the attention to our account that Brittany H. has given us throughout the three years of working with her. The entire team from behind the scenes did wonders for our account and truly stayed on top of all enhancements and advancements that took place with their platform. They have come a long way (platform wise) since we began. Review collected by and hosted on G2.com.
Sometimes there is a delay in learning about new launches or fixes that the platform has taken on, and then you find out on your own, but that has gotten better. Review collected by and hosted on G2.com.
Ease of use - the ability to solicit and aggregate all of your brands reviews in one place is invaluable. The platform allows you to monitor all reviews, responses and more from your consumers with ease.
Analytics - the analytics dashboard provides an in-depth look into what is being discussed about your brand across platforms and provides the information and feedback needed to enhance your brand. Review collected by and hosted on G2.com.
The biggest concern i have with this product is the same concern i have with all of the other products similar to Consumer Affairs; the time it takes to post reviews from the consumer. The lag between when the review is given and when we are able to respond can lead to a decrease in resolution rate. Review collected by and hosted on G2.com.
I like how engaged the company is. For my small company to have multiple members from Consumeraffairs is really nice. Review collected by and hosted on G2.com.
I think the website could become a bit more robust and have other options. I just met with my account rep though and I know things like this are in the works. Review collected by and hosted on G2.com.
I like their review service and how it can help your brand shine.Their interface for monitoring reviews is excellent, and allows the brand to have a stress-free review quality system in place. Review collected by and hosted on G2.com.
I don't like their review order. The more you pay, the higher you rank in 2 of their categories. Their lead service is OK but expensive. Review collected by and hosted on G2.com.
The reviews obtained by Consumer Affairs are authentic and it allows us to connect with the customer base that may be hesitate in providing feedback directly to the branded company. The staff in the Tulsa location have been amazing to partner with and they always are . They make this experience great! Review collected by and hosted on G2.com.
Volume can change each week based on the number of calls that were successful. I would like to see these updated daily vs weekly to help manage work load each week. Review collected by and hosted on G2.com.
