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Overall Review Sentiment for Configure One Cloud
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The look and service Configure One provide is second to none. The team over here in the UK are extreamly helpful and always on hand if i need it. The training provided was fantastic. The CPD software is fantastic and easy to use. I have managed to build our quoting tool with little knowledge of IT and Java script & HTML. We also use Configure One to calculate a distance needed between two vessels taking in to account al sorts of calculations, based on different heights, speeds, wave height and lots of other things. Configure one with limited knowledge of what we were trying to do pulled it our of the bag and they really did put a lot of effort in to helping us get this completed. It was extreamly complicated and we are all very impressed with the knowledge and skill from the team. Review collected by and hosted on G2.com.
There are a few small things which have not been possible for us to do on it but the team always have a good work around for it. Review collected by and hosted on G2.com.
The platform is very robust and we are able to build a complex process that will give us the flexibility for a custom fabrication company.
Our project management team has been outstanding and very helpful. They have been available at quick requests and always helpful and pleasant to work with. Review collected by and hosted on G2.com.
It is so robust that it can be a bit much to learn to navigate to all of the abilities.
But that is a problem that is easy to deal with. We have so much flexibility with the platform that we feel it will greatly enhance our companies efficiency and accuracy. Review collected by and hosted on G2.com.
Configure One has always been very easy to use for our team. They have worked with us to customize the platform to suit our needs. When we have had issues they have always been very responsive as well. Being on their newest platform is also giving us the opportunity to take advantage of some of their connectors. We are starting with a connection to Salesforce and then will be connecting to our ERP system shortly after. Review collected by and hosted on G2.com.
We actually just upgraded to their newest platform and have not had many issues with it since the upgrade. It is much more modern than what we were on before and works with mobile devices, two of our biggest complaints before the upgrade. One thing that is a little difficult is that we are one of the first few customers that are using the Salesforce integration, so the process has been a little bumpy. We knew going into this that we would be working with them to make this solution better, so not really a complaint, just a warning to anyone else thinking about this as a solution over the next few months. Review collected by and hosted on G2.com.
The customer service is the best I've ever experienced. Communication is open and response times are quick.
The software itself is able to accommodate all sorts of scenarios and creating logic rules is quick and easy. A lot of control is given to the customer to customize the software and interface to reflect needs and company branding. Review collected by and hosted on G2.com.
There is about a medium level of a learning curve with some aspects but once mastered setting up products is easy.
The native currency is defaulted to the country the software is purchased in. For companies with products produced in several countries the currency conversions can pose an issue.
There is zero ability to customize the Latest News section on the homescreen. It would be nice to be able to utilize simple HTML to organize how the information entered in the section is displayed. Currently, any text is displayed as one single paragraph. Review collected by and hosted on G2.com.
Configure One allows us to manage complex configuration requirements that are far beyond the functionality of our ERP system. This allows for Customer Service Representatives to configure custom products on the fly and price them out real time. Review collected by and hosted on G2.com.
As with any complex configurations there are a lot of details that are required to setup and configure the configuration. However, this is the nature of the beast and why Configure One is needed. Review collected by and hosted on G2.com.
Our first experience with C1 was a test of sorts. We wanted to see if we could capture a complicated ETO design process as part of the C1 configuration process. We were successful. Once the rules are captured it made a complicated procedure that used to require Engineering support, very easy for anybody to use. Review collected by and hosted on G2.com.
We are a multi division organization. I think C1 was tailored to the needs of a single entity and is in the process of expanding their capabilities...however they are not quite there yet in some regards. Review collected by and hosted on G2.com.
I like the fact that you are able to create different products for your specific needs from the ground up. This gives you complete flexibility on how you can build what you need to better serve your clients. Review collected by and hosted on G2.com.
When I need to add an input for a RT2D to look at i have to go into each RTT2D drawing maintenance and add that input for each drawing. I think it would be beneficial to have the ability to upload a new input into multiple RT2D drawings at once. Review collected by and hosted on G2.com.
Customizing CO to our specific needs and scope with the help of the CO team, allowing us to learn the system and configure the system over the course of several days, and the design/interface of the software. Review collected by and hosted on G2.com.
Everyone seemed very well-prepared and professional; no complaints as of this review. Review collected by and hosted on G2.com.
