Configure One Cloud Reviews & Product Details

The configurator is good from a UX experieince. The admin console is ok with searchable sections to find what you are looking for. I like that it has AutoCad output capabilities; however we have not taken it to this extreme yet. Would be valuable if we did. Review collected by and hosted on G2.com.

Customer Service is TERRIBLE! Typical case closure takes them 5-8 months to close out cases. I logged a case, via helpcenter, with them 8 days ago and have not even heard an initial response from them. We pay software maintenance on their product and are entitled by SLA's for an answer. It was a techincal question about solving a business decision. Our company SME that handles configure one says the same thing and agrees that it takes too long to get support.

That brings me up to the second issue. C1 product documentation is okay for their core product, however the complementing products such as Salesforce Connect and Web services are poorly documented. Documentation is hidden behind an authenticated login and not exposed. It is frustrating when companies are so possessive of their documentation. If google search engines could crawl their documentation, I could search and find related and relative content easier.

Web Services API is too limited. We want ability to do so much more like cloning quotes, reparent and manipulate repetative tasks to make the UX better for the user. The Web Services API has only a handful of methods like GetQuote. This severely limits our capabilities of where we want the UX to go. GraphQL was just released but is in it's infancy and sounds like will take years to mature to where we need it, if ever.

Pricing quotes are based on a discount schedule. We are cost pluys and the quote software does not allow for that. We take cost and divide by divisor to determine sell price.

CSS/UX is terrible. Looks archaic like an old windows application. Come on, a little HTML5 would polish it up nicely. The Developers need to make this appear more modern like a good HTML5 website. Simple aligning of fields, centering of rows would be nice. Review collected by and hosted on G2.com.

We worked on an integration project with C1 and Made2Manage (M2M). Our company Schroth Systems connected the M2M ERP to Configure one using the API. Technical support was great and easy to work with Review collected by and hosted on G2.com.

Nothing in particular, it seemed easy to use... Review collected by and hosted on G2.com.

This is logic based programming. I am a logical person therefore this type of programming makes more sense to me than traditional programming. This is easily one my favorite things about configure one. Review collected by and hosted on G2.com.

Some things are more complicated to do than they should be. For example when you are writing logic you have to name the input every time you have a different value even though the input is still the same. This makes some logic lines much longer than they need to be and takes alot longer to write. Review collected by and hosted on G2.com.

Configure One is easy to use, even at the beginner level. Their out-of-the-box solution includes a lot of functionality that users can take advantage of to personalize their tools. They have a knowledgeable, friendly support staff that is attentive and helpful. Review collected by and hosted on G2.com.

If you are an advanced admin user, it would be nice to have the option to manually enter your own code for logic related programming, rather than having to use the step by step drop down fields to select inputs, operations, values, etc. Review collected by and hosted on G2.com.

We were able to use our existing 3D model site. The cost of integration was low and it took less than two weeks. That's fast. Review collected by and hosted on G2.com.

The SAP integration was not as smooth because of weak technical support on the network side. Review collected by and hosted on G2.com.

Ability to set up complex configurations Review collected by and hosted on G2.com.

Catalog price does not align with quote price for non-configuration items (standard items), for example volume based discounts are not calculated so the price calculated in the catalog is different than the price in the quote application. This is because the quote is associated with a customer whereas the catalog could be for any customer. It is very confusing to the user who is a Distributor/Partner, they just want to see the correct price. The configuration products visibility can be secured; however, standard items cannot be hidden (for example, availablility between diffrent regions or markets). Review collected by and hosted on G2.com.

Configure One is simple and straight forward but has the versatility to make a robust CPQ platform and a valuable sales and quoting tool. The ease of implementation, as well as the continued support, makes all the difference. It's worth mentioning that the training administrators will receive is worth the money for the hands-on and comprehensive experience that the administrators will get. Review collected by and hosted on G2.com.

The service tends to be pricy, but really you are paying for very good customer service. On average the consultants, billable hours are fair, but it is excessive to expect customers to pay for a mear 10-minute conference call. Review collected by and hosted on G2.com.

Working with the Configure One implementation team was a great experience. Our Configure One project manager helped guide us to solutions while showing us how to solve problems on our own. Review collected by and hosted on G2.com.

Configure One is extremely flexible however our business did require some customizations, which can be rather expensive depending on the scope. Overall, the system accommodated 95% of our needs out of the box. Review collected by and hosted on G2.com.

I appreciate the depth of customization available. My predecessor created a highly customized iteration of this quote solution which accomplishes our extensive and dynamic product quoting needs, we have multiple salespeople with different access level that are able to create customized product quotes in a quick manner with minimal clicks due to behind the scenes logic. This information then feeds back into our CRM NetSuite and helps build a Sales Order from an Opportunity when the customer is ready to move forward with the proposal sent. Review collected by and hosted on G2.com.

Due to the high level of customization that was implemented the learning can be difficult, and backend compartments only connect on a high level looking down, for example, if you're looking at a full quote template, it is fairly easy to locate areas inside this template, but if you know the specific area inside, but not the overall template, it can be difficult to locate. Review collected by and hosted on G2.com.

We went from a custom in-house design software to ConfigureOne's professionally supported software. It was a huge improvement in efficiency, features, and updates to current technology. Review collected by and hosted on G2.com.

Setup was challenging and required more customization than we had expected. We had an internal team with skills in graphics, programming, and databases which were essential to getting the most out of ConfigureOne. It is not 'out of the box' software but we found the effort worthwhile to get it running. Review collected by and hosted on G2.com.