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Tandem Reviews & Product Details

MD
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tandem?

We like how everything is centralized within Tandem...with reporting tools for management. It's very user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Tandem?

There's nothing we necessarily "dislike" about it, but we do wish we could track our own in-house training within Tandem instead of only the training that's already in Tandem. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

We use several modules, but the one that we've recently ramped up usage of is the BCP portion, and this has helped to have everything centralized and has shown us where we were lacking in some areas. Review collected by and hosted on G2.com.

Tandem Overview

What is Tandem?

Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a business-to-business software as a service (SaaS) company and provides 11 unique yet integrated products as part of the software suite. Used by more than 1600 U.S. organizations, products include Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Audit Management, Phishing, Cybersecurity, and more. Software features include secure document storage, unlimited users, roles & responsibilities, tasks, email reminders, and incredible support. We serve organizations that want to increase security posture, manage governance, risk, and compliance, and lower overhead costs.

Tandem Details
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Tandem Community
Languages Supported
English
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Product Description

Tandem Security & Compliance Software is an innovative suite of information security and compliance management tools. Products include: Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Audit Management, Phishing, Cybersecurity, and more. Software features include secure document storage, unlimited users, roles & responsibilities, tasks, email reminders, and incredible support.


Seller Details
Seller
CoNetrix
Year Founded
1977
HQ Location
Lubbock, Texas
Twitter
@TandemLLC
30 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Description

CoNetrix is a well-established and successful family of technology companies that began in 1977. The spirit of our culture is fostered by a service driven, strategically agile, customer-focused team of remarkable people. These individuals are characterized by high personal values, self-initiative, extraordinary resourcefulness and a love of all things with screens, ports, cables and code. The people in our companies are busy developing software, designing, supporting and hosting networks, and providing cybersecurity services. CoNetrix has partnered with industry leading companies such as Hewlett Packard, Microsoft, Cisco, VMware and Citrix to provide the highest level of reliability, functionality, and security for every customer.


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Recent Tandem Reviews

BB
Barry B.Mid-Market (51-1000 emp.)
4.0 out of 5
"As I get more familiar it’s amazing"
I love the integration between all of the pieces into one central location
Yanique W.
YW
Yanique W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Lets Review Tandem"
It is user friendly which allows me to find things easy and not have to be navigating throughout the site looking for what I need and the interface...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Tandem - Vendor Management"
Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance ma...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Tandem Media

Tandem Demo - Business Continuity Planning
Business continuity and disaster recovery are critical for any company. What do you have in place to manage operations before, during, and after a disaster? A strong BCP will allow you to manage operations effectively in the event of a disaster and be in compliance.
Tandem Demo - Incident Response Planning & Tracking
Put your organization ahead of the curve by creating a plan for handling incidents. When an incident occurs, track and document the response process through the six stages outlined by the National Institute of Standards and Technology (NIST SP 800-61 rev. 2).
Tandem Demo - Information Security Risk Assessment
Ensuring the confidentiality, integrity, and availability of information is vital to your organization's operations. An effective IT risk management process should identify, measure, control, and monitor risk. Tandem streamlines this process so you can focus on reducing your organization's vul...
Tandem Demo - Third-Party Risk Management
Companies are increasingly dependent on third parties to provide services. With this increased use of vendors comes the need for increased oversight. Avoid complicated spreadsheets, manually updated calendars, and trying to organize files across network folders. Tandem provides a simplified an...
Tandem Demo - Cybersecurity Assessment Tool
Complete the FFIEC's Cybersecurity Assessment Tool (CAT) easily, efficiently, and repeatable. Tandem has turned the CAT into a living, online framework that streamlines how financial institutions complete their cybersecurity assessments.
Tandem Demo - Phishing Security Tests
Phishing attacks are one of the top cybersecurity threats to today's organizations. Do your employees know how to spot phishing emails and what to do with them? Phishing testing is a fast and practical way to train employees and reduce your exposure to data breaches.
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26 out of 27 Total Reviews for Tandem

4.8 out of 5
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26 out of 27 Total Reviews for Tandem
4.8 out of 5
26 out of 27 Total Reviews for Tandem
4.8 out of 5

Tandem Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TandemQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Yanique W.
YW
Administrator - Technical Regulations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
What do you like best about Tandem?

It is user friendly which allows me to find things easy and not have to be navigating throughout the site looking for what I need and the interface is lovely. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

For me, it took a long while to download on my phone and set up Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

It allows users to be in the know and take the necessary steps in securing their digital footprint and systems Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

Thank you sharing your thoughts about Tandem! We're so glad to work with kind and helpful customers like yourself. If you ever need help troubleshooting Tandem or its mobile application, please let us know! I've also included a resource below from Tandem for using the app.

See how Tandem improved
William P.
WP
Manager, IT Programs
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get a response back within a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I wish a few features were a little more customizable. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

I work with a lot of auditors and having this tool enables me to provide documentation and ensure that we meet regulatory requirements mandated for banks. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

We appreciate your thoughtful review, and we're so glad that you're a customer of Tandem. We greatly value the relationship we have with you and your organization, so please feel free to send us any other feedback you have! You can use the form at the link below at your leisure.

See how Tandem improved
Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make it a worthwhile investment. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

As Tandem is more geared toward banks and credit unions, some aspects do not pertain to our company which is not a bank or credit union. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tandem Vendor Management has improved efficiency by reducing the time spent on administrative tasks. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

Thank you for the kind and helpful review! We're so glad you're a customer of Tandem. We appreciate your feedback regarding our Vendor Management product, as well as your feedback about our recommended content.

Mandi M.
MM
Sr Director, Information Security Officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tandem?

It would take an entire additional FTE to do the work the Tandem Policies module does for our organization. The Tandem Policies module allows me to add any new guidance and then see how that affects our policies. It allows me to then see what we have in place and what we still need to do. Without this we would need another FTE to read all the new guidance and determine what applies to our organization. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I wish the policies module had a view only option like the BCP with no option to download the docs. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tandem helps us understand where we are and where we need to go and put it into a manageable format. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

Thank you for the positive review! We're so glad you're a customer of Tandem. We appreciate your feedback regarding our Policies product, and we can document this as a request for future improvement.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tandem?

The Tandem suite of software is very comprehensive, complete and is continually updated and revised based on regulatory changes as well as user suggestions and requests. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I can think of nothing negative about the Tandem software. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tandem solves the largest problem of aggregating data into one place. Tandem's suite of modules are well suited to a bank's vendor management, incident response, BCP by allowing the different modules to work together using the same data set. Document storage is no longer a problem since the product allows us to upload and store all documentation in a very organized manner. Review collected by and hosted on G2.com.

GC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tandem?

The integration between the modules. Love the way almost everything is customizable to your company. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I don't have any dislikes, I would like to see more updates when an enhancement request is submitted but overall that experience isn't bad. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tracking our contracts and polices as well as storing and tracking our vendors. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

Thank you for sharing such a kind and thoughtful review! We're glad we get to work with you each day as a customer of Tandem.

Brian T.
BT
Chief Operating Officer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tandem?

Tandem keeps all of your information asset management, risk assessments, policies, audits, and contingency plans all in one easy to use site. The Tandem team keeps the system updated with regulatory changes and industry improvements. And the customer service is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

It may be too good. It is so thorough it makes you really think hard about your bank and the various risk thru out the organization. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Information Asset Classification and Risk Management. Tandem really ties things together to give you an enterprise wide view. Review collected by and hosted on G2.com.

RS
VP-IT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tandem?

The more modules you use at Tandem, the more your information is spread out between products. The products talk to eah other and it makes compliance a little easier. I use it every day and the feathures that each module has are fantastic. It is so easy to use and very intuitive. Whould yoyu run into a problem support is excellent Review collected by and hosted on G2.com.

What do you dislike about Tandem?

They need more modules to help me out more! Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Working on my Business Impact Analysis Review collected by and hosted on G2.com.

David L.
DL
Information Technology Risk Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Tandem?

We use the Vendor Management, Risk Assessment, Compliance and Policies modules. I like that there is integration between modules. Modules can be customized to fit our needs. I think overall it creates a great framework for consistency. Tandem modules include up to date guidance. I especially like the Knowledge Base and webinar sessions offered. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

There's only a few minor layout changes I would make, but overall I don't have any major issue with anything. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tandem is solving the tracking and assessment of our third-party vendors, the structure of our policies, and asset and information security assessments. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tandem?

Tandem brings an expertise that not only prepares the organization for an exam but also helps build an environment that establishes practices to assess risks, secure data and ensure business continuity. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

The only improvement I would suggest at this time would be to allow multiple contacts for questionnaire assignment for policies within Tabdem or document request items during an audit. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Policy creation and management is made easier with Tandem. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

Thank you for your kind words and positive review! We're glad you're a customer of Tandem. We appreciate your feedback regarding assigning responsibility to questionnaires, and about documenting request list items for an audit. Please be sure to keep an eye on our software updates blog, so you can be notified if and when this feedback is implemented into Tandem!

See how Tandem improved