ComplyAdvantage Reviews (96)

Reviews

ComplyAdvantage Reviews (96)

4.3
96 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and fast response times of ComplyAdvantage, which streamline compliance processes and enhance efficiency. The platform's ability to provide accurate risk assessments and real-time data is highly valued, although some users note that false positives can be an issue, requiring additional manual review.

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BM
Brooke M.
Assistant Money Laundering Reporting Officer
Mid-Market (51-1000 emp.)
"Seamless Compliance Monitoring, Excellent Support"
5/5
What do you like best about ComplyAdvantage?

I use ComplyAdvantage for transaction monitoring and sanctions/PEP/adverse media screening, and I appreciate how it provides a more efficient and user-friendly platform for these tasks. I like how simple it makes implementation and continued tuning. The relationship managers are really hands-on and helpful in making changes to continuously improve usage and data. ComplyAdvantage fixes problems I experienced with my previous software, like outdated data collection and user experience. It was very easy to set up on our end, aside from some challenges with our API development; ComplyAdvantage made everything else very easy. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

I would like a QC process that adds another review layer within the platform. I don't like that this isn't a feature in the platform now. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thanks for your feedback, Brooke. We're so glad to hear ComplyAdvantage has made your day-to-day work easier and that you've had a great experience with our team. We also appreciate your suggestion and would love to hear more. If you haven't already discussed it with your CSM, feel free to reach out to us at support@complyadvantage.com.

Byron C.
BC
Byron C.
Manager
Enterprise (> 1000 emp.)
"Makes Due Diligence Easy with Fast Bulk Uploads and Screening"
5/5
What do you like best about ComplyAdvantage?

It makes due diligence much easier because I can upload a full list of companies (such as subsidiaries and related entities), along with a list of employees and directors, and then screen everything very quickly. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

There’s sometimes a lot of random noise in the adverse media section. I often find that items being flagged as adverse media aren’t actually adverse media at all. For example, it might just be a company missing targets in its latest press release, and I wouldn’t consider that adverse media. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thanks for your feedback, Byron. We're glad ComplyAdvantage is helping make your due diligence process more efficient. We also appreciate your comments on adverse media results and would love to hear more. If you haven't already discussed this with your CSM, feel free to reach out to us at support@complyadvantage.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Intuitive Dashboards, Accurate API Data, and Exceptionally Helpful Support"
4.5/5
What do you like best about ComplyAdvantage?

Great, easy-to-navigate interface. The filter features across the alert and transaction dashboards make quick analysis and finding details effortless. Additionally the executive summary really streamlines data reporting. The rule info tab is a great tool for quickly jogging my memory on specific rule codes. The system captures integrated data via API accurately, which optimizes our rule performance. Our customer success manager has been exceptionally helpful with troubleshooting and configuring the changes we need. Support is always readily available, and responses are prompt. Would love to see more AI-powered capabilities for capturing behavioral patterns Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

A major drawback is the lack of notifications and auto-refresh on the alert dashboard. It makes it tedious to constantly hit refresh manually to catch new alerts and respond promptly. Also, the external URL links shared for sanctions and warnings are often broken and return an error response. Review collected by and hosted on G2.com.

Jose O.
JO
Jose O.
Compliance Administrator
Small-Business (50 or fewer emp.)
"Innovative and Promising, but Enhancements Take Too Long"
3.5/5
What do you like best about ComplyAdvantage?

The upside is that this is a new, innovative program, and it has plenty of room to be improved and enhanced in many ways. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

Some enhancements are taking forever to be implemented. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thanks for your feedback, Jose. We appreciate your honest feedback and understand how important it is to see enhancements delivered quickly. We regularly share our latest product releases and enhancements in our Knowledge Base, so we encourage you to keep an eye on it. If you're not sure where to find it, your CSM or our support team at support@complyadvantage.com will be happy to help.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Seamless Screening with Personal Support"
5/5
What do you like best about ComplyAdvantage?

I love using ComplyAdvantage for Sanctions, PEP, and Adverse Media screening, as it seamlessly integrates with Notabene. The platform improves our efficiency by taking care of tasks automatically, reducing the need for manual handling. I really appreciate the simple layout of their user interface, which is easy to navigate. Their support staff and account managers meet with us regularly, ensuring any issues or concerns are addressed personally. ComplyAdvantage's account manager has built a great working relationship with our team through monthly meetings, adding real value to our collaboration. Additionally, the initial setup was very easy, and the platform aids the entire company by mitigating risks during client onboarding, which benefits everyone. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

The UI in ComplyAdvantage is definitely not the best and could use improvement - although I understand that this has been addressed in the Mesh platform update (which our team has not migrated to yet) Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thank you for your thoughtful feedback! We’re so happy to hear we’ve been able to support you in your compliance work and that you’ve had a great experience with our team. We appreciate your note about the user interface and are glad you’re aware of the improvements in Mesh. If you’d like to learn more or explore the new experience, please reach out to your CSM or contact us at support@complyadvantage.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Accurate, Context-Aware Screening—But the Review Notes UI Needs Work"
3.5/5
What do you like best about ComplyAdvantage?

ComplyAdvantage is a game-changer because it actually understands context. Instead of just doing basic name-matching that flags every person with a common name, it uses AI to filter out the noise and only show you relevant hits. It’s a huge time-saver because it cuts down on those annoying "false alarms," letting you focus on real risks without having to dig through hundreds of useless search results. It’s reliable, fast, and does a great job of keeping things accurate. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

ComplyAdvantage is great for accuracy because it filters out the noise and only shows hits that actually matter, which saves a ton of time on false alarms. However, the review process can be a pain. The interface forces you to write all your notes in one single paragraph without any line breaks or spacing. It’s annoying because you can't clearly separate different hits unless you use entirely different boxes, which just makes the whole review look cluttered and harder to read. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thank you for sharing your feedback. We're delighted to hear ComplyAdvantage is helping your team work more efficiently. We also appreciate your suggestion and would love to hear more. If you haven't already discussed this with your CSM or Support team, please feel free to reach out.

Yeseniia B.
YB
Yeseniia B.
Compliance Officer
Small-Business (50 or fewer emp.)
"Efficient Screening with Stellar Support"
5/5
What do you like best about ComplyAdvantage?

I find ComplyAdvantage to be a really great solution for screening our customers and we've been using it for more than five years. The support from the ComplyAdvantage team has been crucial, especially during our data migration to the Mesh platform. They were always ready to help, providing efficient instructions and were extremely polite. I am extremely excited and happy with the screening outcomes we're receiving, especially with the new platform implemented. I particularly appreciate the flexibility of the screening configuration, which can be adjusted for specific screenings like sanction screenings with wider fuzziness levels. The efficiency of the screening that's returned to us for review is something I like the most. The initial setup was very easy, and the migration of data to the new mesh platform was easy to perform as well. The interaction with the team stands out as the best compared to other vendors. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

There's nothing I can write here, I like ComplyAdvantage as is. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thank you for your feedback, Yeseniia. We're so pleased to hear you've had a great experience with ComplyAdvantage over the years, and your kind words about our team mean a lot. Thank you for your trust and continued partnership.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Fast, Efficient Compliance Insights with ComplyAdvantage"
4.5/5
What do you like best about ComplyAdvantage?

The speed is what I like best about ComplyAdvantage. It helps us get the information we need quickly and makes the compliance process much more efficient. From quick questions to solutions, they do deliver it with speed and performance. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

The pricing could be cheaper. ComplyAdvantage is a valuable tool, but a more flexible or affordable pricing structure would make it even better. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thanks for your feedback! We're so pleased to hear our team has been able to support you and help improve your monitoring processes. We appreciate your comments on pricing, and we're always looking for ways to deliver even more value to our customers.

Anastasiia V.
AV
Anastasiia V.
Head of Group Compliance, DPO
Mid-Market (51-1000 emp.)
"One of the best tools you can find on the market right now"
4.5/5
What do you like best about ComplyAdvantage?

ComplyAdvantage has been an invaluable partner for us for many years, and it’s genuinely a tool we like working with.

The interface after the migration to the new technological set-up was quite new for us, but we are getting used to it really quickly. The most widespread use case for us is customer screening and monitoring, and ComplyAdvantage perfectly meets our needs in that domain on a day-to-day basis.

From the technical side, the integration process is smooth and predictable, and the solution scales very well, whether you are integrating with a large institution with hundreds of thousands of customers or a small startup with hundreds of customers.

Account management and customer support often exceed expectations Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

Couldn't really name any of the major drawbacks. Like with any other system, you can occasionally get into duplicate or very similar profiles for the same individual, which means some extra manual review. Review collected by and hosted on G2.com.

Response from Mariana Iwakura of ComplyAdvantage

Thank you for sharing your feedback, Anastasiia. We’re really glad ComplyAdvantage has continued to support your work over the years and that working with our team has been a positive experience. We appreciate you taking the time to share your perspective, and if there’s ever anything you’d like to explore further, please don’t hesitate to reach out to your CSM or contact us at support@complyadvantage.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Easy-to-Use Interface with Clear, Straightforward Rule Logic"
4/5
What do you like best about ComplyAdvantage?

Easy-to-use interface, with good communication and solid problem-solving. The rule logic is straightforward to understand and isn’t cluttered with unnecessary information, which makes it simple to work with. Review collected by and hosted on G2.com.

What do you dislike about ComplyAdvantage?

At times, it feels like the rules aren’t flexible enough, and the options for developing or customizing the interface seem limited. Review collected by and hosted on G2.com.