CommPeak Reviews 2025: Details, Pricing, & Features

Verified User in Education Management

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

May 30, 2023

"CommPeak Aiding Training Organisers"

What do you like best about CommPeak?

One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solution with their scalable feature of aiding our client services department. Frankly, the answer was spot on and easy to implement Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

No trial version. We always go with the trial version, but we took a short subscription since they didn't have it. Cost-wise, they need to improve. Customer needs to be agile which delayed some of our processes. Review collected by and hosted on G2.com.

What problems is CommPeak solving and how is that benefiting you?

Client engagement, which is of utmost importance for our business, was resolved by their scalable features. But these features have also limitations as some of our ideas could not be included in the operational process. Review collected by and hosted on G2.com.

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CommPeak Overview

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What is CommPeak?

Welcome to CommPeak, your gateway to revolutionary cloud-based business communication. Enhance your operations with our top-tier products and services, all at an unbeatable value. Discover why CommPeak is the premier choice for your communication needs * Effortless Connections: CommPeak's Predictive Dialer increases agent talk time and efficiency by connecting to live calls only. * Omnichannel: Boost engagement with a predictive dialer that seamlessly connects calls, SMS, and WhatsApp - all in one powerful tool * Real-Time Monitoring: Stay on top of call center activity with our intuitive manager dashboard * Unmatched Security: Our enterprise-ready solutions ensure data security with end-to-end encryption and adherence to international standards. * Global & Stable Tier-1 Connection: Access all markets with our global SIP services, local DIDs, and around-the-clock support in more than 75 countries. Our 10 PoPs, strategically placed in key internet hubs, guarantee the quickest connections. * 100+ IntegrationsL Integrate your CRM with our state-of-the-art communication system easily and effortlessly with a few simple steps * Enhanced Dialing Strategy that boosts ASR: streamlined sequence control, dynamic caller ID, post-call SMS, and smart redialing for better connections CommPeak's customizable cloud-based contact center solutions streamline your business communication, whether for inbound, outbound, or blended call centers. Experience these advantages: * Global Coverage: Reach new markets with our A-Z SIP termination services, in-country dialing numbers, and local DIDs for over 75 countries. Enjoy high-quality calls worldwide. * Secure & Reliable: Our enterprise-ready solutions ensure data security with end-to-end encryption and adherence to international standards. * Superior Quality: Benefit from direct connections with tier 1 providers and in-house, proprietary services for fast, reliable global routing backed by 24/7/365 support. Cost-Effective Cloud Communications CommPeak offers highly competitive prices for global cloud contact center services. What sets us apart is our dedication to your success: Custom Solutions: Tailored contact center solutions eliminate the need for multiple telecom providers. 24/7 Live Support: Access our dedicated support team anytime, ensuring your operations run smoothly. What Sets Us Apart? - Rules and Lead Prioritization: Set rules based on time zones, agent availability, and lead statuses. - Build dynamic groups of leads and assign custom scores to prioritize high-value prospects. Skills-Based Matching: Match leads to agents by language, experience level, and more. - Enhanced Dialing Strategies: * Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria. * Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call. * Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections. * Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency. * Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency. * Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to 5 times more leads.

CommPeak Details

Discussions

CommPeak Community

Languages Supported

English

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Product Description

CommPeak’s Hosted Cloud IP-PBX is a web-based highly customizable and feature-rich solution - the ideal, low-cost solution for an enterprise of all sizes.

Seller Details

Seller

CommPeak

Year Founded

2011

HQ Location

Wan Chai, Hong Kong Island

Twitter

@CommPeak
21 Twitter followers

LinkedIn® Page

www.linkedin.com
88 employees on LinkedIn®

Overview Provided by:

Dvir N

Recent CommPeak Reviews

5/30/2023

Verified UserSmall-Business (50 or fewer emp.)

2.5 out of 5

"CommPeak Aiding Training Organisers"

One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solut...

1/4/2022

Lasha T.Mid-Market (51-1000 emp.)

5.0 out of 5

"User-friendly. Easy to understand. Short training times"

I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straight...

12/10/2021

Soren R.Small-Business (50 or fewer emp.)

5.0 out of 5

"ASR got a big increase!"

Easy to monitor my ASR and lots of tools that helped my call center get better at this KPI. In-house HLR service. It validates phone numbers, so...

CommPeak Pricing

See all 4 CommPeak pricing levels

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CommPeak Media

Send, control, and manage bulk SMS campaigns, taking advantage of advanced analytics and insights with a user-friendly dashboard and competitive pricing.

Manage Communications With Our Cloud PBX

Our unique virtual PBX phone system magnifies your customer engagement results by monitoring and visualizing your communication workflow in real-time.

The Cloud Predictive Dialer That Boosts Productivity

With no more personalized agent decision-making, manual dialing, or wasted idle time, your agents stay focused, reducing operational costs and increasing sales.

Harness Speech to Text Software to Rapidly Review Calls Gain detailed insights while saving your time by transcribing phone calls to text. Our speech to text software for business accurately transforms conversations into scripts

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Lasha T.

Manager

Mid-Market(51-1000 emp.)

Review source: Organic

Jan 04, 2022

I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straightforward, and I can easily find everything I need, like current call status, queues, and account balance. My agents also understood the system fairly quickly, and it’s helpful that they have their own dashboard that they can monitor their personal performance on.

The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems. Review collected by and hosted on G2.com.

Nothing. This is the easiest PBX system I’ve ever used for my business and it makes operations run really well. Review collected by and hosted on G2.com.

I’ve used a couple of other cloud PBXes from other vendors, but they all were confusing. I wasted too much time trying to figure out how to access certain features and how to evaluate my business performance. I also was spending way too much effort and resources training my agents how to use these over-complicated systems. So in addition to just making all of these processes (calling, CRM integration, performance tracking, training) much more simple, it also reduced my operational costs. Review collected by and hosted on G2.com.

VIcky M.

Sales Director

Dec 05, 2021

"Easy setup and configuration. No problems."

Took them less than a day to get my personal PBX up and running. They made it exactly like I asked for.

IVR works well. I also needed specific rules for outgoing calls and they did it with no problem.

PBX stats - Super detailed. I can see all the agents and what they’re doing at that moment. Basically instead of needing to find all the information for myself, the CommPeak dashboard does everything for me. Review collected by and hosted on G2.com.

There were a couple of times that my password wasn’t working, so that was a bit annoying. But I called live support, and they fixed it right away. Review collected by and hosted on G2.com.

Now my calling operations run better. The Zoho CRM integration makes it so my agents don’t have to log everything. My business just saves a lot of time now that we were spending dealing with complications and human errors. Review collected by and hosted on G2.com.

Soren R.

Customer service manager

Dec 10, 2021

Easy to monitor my ASR and lots of tools that helped my call center get better at this KPI.

In-house HLR service. It validates phone numbers, so I don’t get dead ends.

All kinds of different DID numbers (I use local and non-geo)

Local termination (let’s me access in-country networks)

Custom dialing ratios that I can change depending on the time of day and how many agents I have working at the time Review collected by and hosted on G2.com.

For a while had to use a 3rd party app to check if customers are marking my numbers as spam. But they recently released their own spam checker so it shouldn’t be an issue going forward. Review collected by and hosted on G2.com.

Increased sales. Increased my opportunities. Less wasted time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Nov 10, 2021

"Good connection"

The commotion is good, support is normal. Our business saves a lot of money on using this service' Review collected by and hosted on G2.com.

Everything is ok. I just love the product. Review collected by and hosted on G2.com.

Save costs on business calls. Review collected by and hosted on G2.com.

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