Common Room Pros and Cons

With Common Room, the entire go-to-market team, from marketing to community to sales, is able to keep a pulse on users and those who are showing the right signals at the right time. Review collected by and hosted on G2.com.

At this point, the only real downside that we've seen is that our sales team did need to delay getting started just slightly to wait for training. Common Room was able to accomodate that training quickly, but the team was anxious to start acting on the insights they were seeing. Review collected by and hosted on G2.com.

I discovered Common Room while trying to understand who was using my open-source project, and it completely transformed my perspective. It was amazing to see how the growth on GitHub correlated with engagement on my LinkedIn posts. The UI of the product is simple, the product is intuitive and easy to configure and their support team is very responsive. Review collected by and hosted on G2.com.

I wish I could setup notification via email and not just via slack Review collected by and hosted on G2.com.

Their wide range of integrations, the ability to setup automated workflows based on filters that can trigger sequences or events in our other GTM tools. They also have a great customer support team and API! Review collected by and hosted on G2.com.

Sometimes bulk mutations on segments are slow or the UI doesn't refresh properly--an action has finished on the backend but it's not clear since the UI is displaying that the action is still running. A quick refresh fixes this though Review collected by and hosted on G2.com.

The ability to source, validate, and stack multiple signal(s) to hone in on your ICP and engagement. Review collected by and hosted on G2.com.

The platform itself can be a bit challenging to learn should someone be new. However, once you understand how the flow works it's all a filtering system. Should this person do X then comes Z, etc. Review collected by and hosted on G2.com.

Common Room automates the collection, analysis, and unification of customer signals to provide insights into customer behavior, preferences, and needs. I use it daily to stay connected with our community.

For product-led sales, these insights help identify when users might be ready for a commercial product. Common Room gathers data from sources like website tracking, LinkedIn, Slack, and GitHub, and it also integrates with other tools like HubSpot or custom APIs.

Additionally, Common Room enables users to automate outreach based on these signals, streamlining the process and making it more efficient. Setting it up is easy, even for those without much technical experience, and their customer support team is very helpful. Review collected by and hosted on G2.com.

Some of the reports functionality could benefit of more customization - a capability that Common Room is working on.

Exporting data with CSV for manual analysis (e.g. in MS Excel) could be made easier and with more data points.

Some of the processing of data updates could happen more timely (real-time instead of batches). Review collected by and hosted on G2.com.

Simple to engage with Slack community - engagement tools like Workflows and Segments make it an easy process to reach out and converse

Robust Boolean search - you can drill down so many dimensions you feel like you're coding

Good visibility into who's in your community, both by account and member level, across multiple sources

Engagement tracking is decent Review collected by and hosted on G2.com.

The data enrichment could be more thorough. This hasn't been a problem as we utilize multiple data sources, but there are a few community members we don't have great contact info or background for at the outset.

The cost can be high relative to peer technology. But other solutions aren't as comprehensive.

Sometimes segments can be buggy, updates can lag. Review collected by and hosted on G2.com.

Common Room's Ease of USe and Customer Support is world class. I like how seemlessly Common Room connects to the existing tools we use like Apollo, Linkedin, Slack, etc. For us, connecting Common Room to our internal Database to help enrich user info from our platform is a massive unlock. Review collected by and hosted on G2.com.

I feel like there is still a lot of room to grown in terms of consistent platform stability, especially in the case of running advanced AI features like Ask RoomAI. Review collected by and hosted on G2.com.

Common Room makes it much easier to discover and prioritize users to reach out to. It offers better visibility into user activities and signals, indicating when they are ready for a research or sales call. It's saved a ton of time allowing us to see this information 3x faster. Review collected by and hosted on G2.com.

While the product is quite efficient, it could be improved with a 'suggested people to reach out to' feature. This would further streamline the process of identifying key users for outreach. Review collected by and hosted on G2.com.

Getting started with CommonRoom was incredibly easy. Within an hour, I connected our social media, website, and more, and began reaping the benefits. Their segmentation feature, prospecting tool, LinkedIn integration, and workflow capabilities enabled me to deliver meaningful results to the team immediately. Additionally, the team has been very responsive and supportive. Review collected by and hosted on G2.com.

The pricing tiers are somewhat steep and limiting in terms of seat flexibility, but overall worth the investment. Review collected by and hosted on G2.com.

Invaluable intelligence across difference sources. Provides powerful anlaytics and insights to understand trends, conversations and key contributors to our platform. I can make informed decisions on high signal users and reach out to them to build relationships Review collected by and hosted on G2.com.

Navigating segments of workflows to create is difficult to do solo without the onboarding manager Review collected by and hosted on G2.com.