Common Room Pros and Cons

The data is robust and valuable, presented in a way that makes it practical and useful. The dashboard provides powerful tools for community managers that can really make an impact. Review collected by and hosted on G2.com.

I suppose this comes with the territory of providing this kind of data, but the dashboard is large, so can be complex to navigate at first. Once you get used to it, it's mostly fairly straightforward though. Review collected by and hosted on G2.com.

Common room makes it easy to keep an eye on your community and promote healthy engagement. Review collected by and hosted on G2.com.

At times, functionality isn't obvious. Our onboarding experience was bumpy, too. Review collected by and hosted on G2.com.

Common room is undoubtably the best solution for gathering insight and data from all of your channels in one common place, their service does more than advertised, their support is extremely hands on, great experience all the way around. Product was easy to use, easy to integrate into our services and is something that if used every day could be an insanely valuable tool to any company with multiple channels. Review collected by and hosted on G2.com.

Pricing, but to be fair-I think the prodiuct is worth the price just wish there was lower cost plans with less features. Review collected by and hosted on G2.com.

It has saved my teams and I a lot of time. Traditional online community management requires managers to monitor channels 24/7. With CR, you can be more proactive instead of reactive. You get access to insights that are more meaningful than other monitoring platforms. You also save time on manually entering contact data -- a huge pain in the past as a community professional. Review collected by and hosted on G2.com.

Very little. I just wish for some features like: (1) capturing and categorizing scraped content into categories like Videos, Forum Posts, Blogs, etc. (like Brand24 does); (2) embedded ChatGPT to get more meaningful answers around data captured in CommonRoom Review collected by and hosted on G2.com.

Common Room has an amazing community of its own and an extremely dedicated and responsive team. The tool itself helps me get work done faster, and stay in touch with my community in a way that feels (and is) high touch and authentic. Review collected by and hosted on G2.com.

We are a privacy-focused B2C company, and some Common Room features seem to be more helpful for B2B communities or companies — this is a small thing that Common Room could consider adding later (the option to remove or disable certain features). Review collected by and hosted on G2.com.

There are several tools these days that allow you to collect the public information available on various community platforms, but Common Room goes above and beyond, making it easier to not only correlate all of those different member profiles, but also segment them into particular groups, alert your team when something interesting happens, and keep track of when someone might be losing interest. Review collected by and hosted on G2.com.

One of the only UX issues I've had is the search filters appear to be different in different views, which means what I'm looking for isn't always in the same location. However, every time we bring up an issue (whether it's UX-related, a bug, or a feature request), the team is quick to reply and often quick to turn around a solution as well! Review collected by and hosted on G2.com.

I love that it is one of the rare tools that can show value of a community on both a qualitative and quantitative level, provide actionable insights, and even assist with actioning those insights through features for community management and engagement. Review collected by and hosted on G2.com.

The way they handle data is tricky (i.e., what counts as a "community member" isn't always clear or helpful), and I'd love a little more flexibility to customize the data and fields easily without requiring help from their team.

And while they work fast to iterate and add new features, there is still room to grow regarding their UI. It's not very intuitive right now and I've found there are a lot of features that I needed, but just weren't surfacing organically. Review collected by and hosted on G2.com.

I like the ability to be able to sort and filter through the communities Review collected by and hosted on G2.com.

UI is not easy to navigate and requires trainings as it is not inutitive Review collected by and hosted on G2.com.

Seeing a unified view of a "person" in our community across channels is invaluable. It lets us understand where our community is and who the biggest influencers and contributors are. Review collected by and hosted on G2.com.

The old adage "garbage in, garbage out" applies as it would for any tool. You have to manage your sources carefully, and some sources, by their very nature, give more or less accurate data. While improving constantly, this is the number one thing (timely correct information) that could be improved. Review collected by and hosted on G2.com.

What really drove me to commit to common room was how it supporting our metrics strategy with impact scores and segments. These tools support metrics and forward looking planning. Review collected by and hosted on G2.com.

There is so much functionality it can be hard to create focus across the team. Some of the features are interesting, but might not deliver value overall. So we have to be deliberate in avoiding vanity metrics and information overload. Review collected by and hosted on G2.com.