Common Room Pros and Cons

The ability to unify the identity of our community members across multiple platforms and aggregate their activity Review collected by and hosted on G2.com.

No built-in A/B testing functionality within workflows; limited ability to edit workflows that have gone live - you need to start over from scratch is you're changing core functionality within the flow Review collected by and hosted on G2.com.

I find it very easy to put people into automated sequences for mass outreach. The account research aspects are also valuable, although I often need to validate with the main data sources. Review collected by and hosted on G2.com.

Common Room can be a bit slow to use and doesn't always appear well-configured. This has resulted in a wide range of usage across the team. Review collected by and hosted on G2.com.

Common Room has given me visibility into who is taking advantage of the resources we offer that are there to help people learn more about our product and services. Without Common Room, I wouldn't have a method of receiving notifications in a timely manner. Additionally, I wouldn't be able to see a lot of information from different sources in one location. Review collected by and hosted on G2.com.

Right now, sending notifications on multiple types with the same segment (i.e., new message, new member) is a bit tedious. This could be easier done in one screen than creating two notifications. Review collected by and hosted on G2.com.

Centralized users and usage data. It ensures that no important updates are missed and keeps the team aligned. Review collected by and hosted on G2.com.

I'd love to be able to create customer health scores or engagement scores. Improvements in this area would make the tool even more effective. Review collected by and hosted on G2.com.

My favorite is the ability to create segments based on buying signals for targeted outreach. It ensures that no important updates are missed and keeps the team on the same page. Review collected by and hosted on G2.com.

Inability to edit segments that have auto add/remove rules. Speed improvements in this area would make the tool even more effective. Review collected by and hosted on G2.com.

The aggregation of all of our signals into one dashboard is the most useful part of Common Room. My team is able to cross coordinate across various platforms to target the right contacts at the right time. Review collected by and hosted on G2.com.

Navigating the tool is not as intuitive as it could be. Review collected by and hosted on G2.com.

Common Room has been a game changing asset in my tool-kit as a CSM. It surfaces insights into key contacts at pivitol moments. It saves so much time on research/prioritizing my outreach. Review collected by and hosted on G2.com.

I would enjoy a bit more intuitive navigation, particularly when enrolling in workflows to integrated apps like hubspot. Review collected by and hosted on G2.com.

I love how user-friendly Common Room is! I use it about once a day. The insights and analytics are incredibly helpful for identifying prospects and target accounts. It helps me gain actionable insights and saves me time prospecting and building account lists to target. Their support is very responsive. Review collected by and hosted on G2.com.

Sometimes, LinkedIn info is incomplete or outdated due to old details. Review collected by and hosted on G2.com.

Commonroom has been a great help with aggregating community users from various sources and helping identifying opportunities.It has a nice UI as well. Review collected by and hosted on G2.com.

It's missing some functionality for tying the data into other adjacent tools (e.g. behavioral data with CRM) Review collected by and hosted on G2.com.

Common Room helps me get a pulse on accounts in my territory by providing buying signals across various channels. This comprehensive view aids in understanding customer behavior and interests. Either you'd have to build a sophisticated DIY project to achieve this or Common Room can make it a much more seamless process. Review collected by and hosted on G2.com.

I occasionally use Common Room. What's preventing me from using it more would be out-of-the-box features catered specifically to sales could increase its utility for me. Review collected by and hosted on G2.com.