Commio Pros and Cons

We were searching for a second SIP service provider that could get us into the Canadian market as well as the "off the beaten path" locations in the U.S. and Commio filled that bill. Their coverage map has opened up new markets for us that we didn't have access to before. In addition, we can mingle all of our customers through a single portal which improves our service capabilities.

In addition, we are now able to assign multiple IP addresses to each of the trunks configured in their system. This allows us to This makes it much easier when your customer utilizes multiple fiber/broadband providers for their service/company. Review collected by and hosted on G2.com.

I'm still working with Commio on providing the capability to look at real-time CDR data for a specific phone number or customer through the portal. Right now I need to download the entire CDR data for all customers and then parse through it for the specific information I'm looking for. This tends to be tedious and time-consuming.

I'm also working with our Account Manager to see if we can get the SIP Refer functionality on our trunks. This appears to be a new "thing" within some companies and it helps to be able to check this off as having this capability when going after new business. Review collected by and hosted on G2.com.

I was introduced to Commio when it was still thinQ. The ease of use and navigating through the website is very efficient. It literally takes minutes to perform the tasks necessary which is very mich needed in sales. I am completing this type of task frequently - this also another reason why navigation of the screens is important. Review collected by and hosted on G2.com.

The implementation of 2FA in order to log in, while not difficult, creates loss of time to get to what I need to do. Finding another way to create security while not having to find your phone, get to the authenticator app and type in the number in order to log in would be very beneficial. Review collected by and hosted on G2.com.

What I like most about Commio is the upbeat and friendliness of everyone I've meet from one on one assistance with porting questions to the various webinar hosts and guests I've watched. Each experience I have had with Commio has been such a pleasant and user friendly experience. Whether I'm talking with a representative or using the portal, I enjoy and appreciate how I can easily navigate the portal and find helpful resources when needed. Currently we are using the Commio's services to port toll-free number, which we use frequently and I appreciate the simplicity these requests. Review collected by and hosted on G2.com.

So far I have not found anything that I do not like about Commio. Althought i would like to provide the suggestion to providing a little more time or a open forum where we can continue to submit our questions and recieve answer for a few days following the webinar. Sometimes I come across a scenario after the webinarthat I may have a question about, but I'm not alwasy sure who to reach out to after the session has ended. With a chatroom or forum other people who know the answer may chime in or provide input on how they resolve the issue. Review collected by and hosted on G2.com.

Strong API and docuemntation (ease of use)

Great customer service Review collected by and hosted on G2.com.

Too much bureaucracy, enabling SMS on a DID or toll free used to take a few seconds before; now good luck if you can do it in a week. Review collected by and hosted on G2.com.

Been with thinQ for a while now Commio, they've not done something that caused any strife sinece being with them, which is more than I can say for most similar companies as a manger. Review collected by and hosted on G2.com.

Nothing as of yet. I haven't had to interact with customer service though. Review collected by and hosted on G2.com.

GUI, how easy it is to use, customer service is top notch. Integration was pretty seamless. Review collected by and hosted on G2.com.

Nothing so far. Everything works great, havent had any issues. Review collected by and hosted on G2.com.

I like that the website is simple and easy to navigate. I can easily search for a sender ID with the area code that I need and it will give options if that area code is not available. Review collected by and hosted on G2.com.

Sometimes there are pop ups that seem to say a purchase wasn't successful, but it was. Review collected by and hosted on G2.com.

I love the customer support we get, and obviously, the price can't be beaten. Whenever we have an issue, it is resolved promptly.

Every issue that I have had has been addressed by probably the best tech Support I have seen. Review collected by and hosted on G2.com.

There is nothing I dislike about thinQ!! Review collected by and hosted on G2.com.

Great company. Very concise and easy to use. Implementaion process is smooth. Billing is timely and accurate and they have great customer support. Highly recommend! Review collected by and hosted on G2.com.

Have not found a dislike thus far. Integregration has been seamless. Review collected by and hosted on G2.com.

Commio is very helpful when you have a problem. They have helped with porting, new numbers and toll-free. Review collected by and hosted on G2.com.

Commio doesnt always have the best numbers in certain areas. Review collected by and hosted on G2.com.