Amplitude Guides & Surveys Reviews & Product Details

We tried multiple user onboarding and engagement tools and CommandBar is the one that fit our bill the most. It provides a seamless way through chat for users to discover your platform. It’s really great to see users being able to find answers for what they are looking for. It makes for a friction free experience for users. As a product person, I was able to easily integrate and set up the whole experience by myself with very little assistance from the engineering team. The adoption of the tool is pretty high among our user base as well. Review collected by and hosted on G2.com.

Not all of the integrations are super well documented so sometimes have to rely on asking the team questions in Slack but they are extremely helpful. Also some of advanced use cases around surveys are not on the product yet though they are on the roadmap. Review collected by and hosted on G2.com.

Commandbar is a no-brainer when it comes to the setup and integrates easily with all modern frameworks.

I've been using their products daily for a few months so far. And the spotlight feature is one of the most interesting. It definitely speeds up your workflow by allowing you to assign shortcuts to actions you perform several times a day.

Copilot is also very practical. Thanks to AI, our users no longer have to search through our documentation to find the information they're looking for. Just ask Copilot, and it'll find the answer for you.

I've also worked hand in hand with the CommandBar team and loved their reactivity and the quality of their support. Review collected by and hosted on G2.com.

A few points could be improved in my opinion when it comes to the "Themes".

If I'm not mistaken this part of the application has been revamped recently and the new interface is way better than the previous one. But it's still hard to map the colors/variables with the UI.

It would be great if we could click on the UI elements in the board to quickly see which variable it uses and vice versa.

Apart from that, previewing our Nudges will appear for our users is sometimes a bit complex but we've always managed to solve our issues thanks to the amazing support of the team. Review collected by and hosted on G2.com.

Command AI makes creating targeted nudges easy and intuitive. The team is great—super responsive, supportive, and always willing to help us find solutions to any challenges we face. They made getting started simple and continue to provide excellent guidance along the way. Their willingness to listen to feedback and improve the product makes them stand out. Review collected by and hosted on G2.com.

We ran into a couple of challenges with passing in user properties and operator support early on, but the Command AI team was incredibly responsive in helping us work through them. They’ve already added some of the missing functionality we needed, and their support has made it easy to navigate any minor issues. Review collected by and hosted on G2.com.

We use CommandBar within our application to search for entities, display useful documentation links, and more.

Recently, we also transitioned our docsite search to CommandBar’s HelpHub, and the results have been outstanding—not just for us, but our customers love it too!

The search results are much more accurate. A feature I want to highlight is the Preview functionality within the search window, which is incredibly useful, allowing users to gauge content relevance without leaving the search.

Another one is the Recommended Articles feature, which helps us serve sets of curated articles that are context-sensitive to where users are in the application.

And, of course, the AI component is an absolute winner. I recently added content, clicked AI, and it delivered just the information I needed!

Kudos to the CommandBar team—they’ve been consistently available and responsive throughout the implementation, rollout, and now in production. We’re excited to see more features and functionality added to HelpHub! Review collected by and hosted on G2.com.

The CSS interface could be more intuitive. The implementation of styles isn’t always clear, and some styles are repeated across multiple categories, which is confusing. Review collected by and hosted on G2.com.

I think a B2B app really needs universal search to look professional. CommandBar makes is so easy and painless to add this functionality to your app along with other great features like nudges and tours. They've been an awesome partner and they are always really responsive when we reach out with questions or challenges. We use CommandBar for multiple web apps. Review collected by and hosted on G2.com.

It would be awesome if they would add some tutorials to their docs. It would be really helpful for earlier career developers on our team who could use extra guidance. Review collected by and hosted on G2.com.

Command AI becomes a core part of your product, allowing you to integrate it depeer than a traditional support chatbot. Ex: The AI Co-pilot can link you to pages or walkthroughts instead of just giving you text instructions.

It allows you to give users a 2024 experience without needing the capital or eng teams to do it. Review collected by and hosted on G2.com.

I don't think this is avoidable but getting the most out of Command AI requires a champion that can sell this to different teams: Tech, Product, Support, and Marketing. You will not get all the benefits if you don't have your full team onboardg. Review collected by and hosted on G2.com.

CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product! We struggled with general 'how do I...?' support questions even with extensive and very detailed documentation. Our users either did not know about our documentation, or it wasn't convenient to bounce between the tool and the documentation site; CommandBar bridged that gap, and now our users have access to all the documentation and knowledge right there, without the need to open another tab. The AI chat is an all around favorite for our users and support team with the ability to ask a question and either receive step-by-step instructions or an informational paragraph as an answer. We also love that the AI is only based on the documentation and sources we provide, and not the entire internet of things.

The implementation was easier than expected, especially since our tool is based on Salesforce. Due to platform constraints, we've had to do a few workarounds, but nothing that CommandBar support couldn't handle and help us with. CommandBar support is hands down one of the best support teams I've ever worked with! They are always immediate with their response time (consistently less than an hour) and if the individual helping doesn’t have the answer, they either find the person who does, or works on it until it's resolved. Amazing team! Review collected by and hosted on G2.com.

There is a bit of a learning curve and a ton of small features that have big impacts on the end user experience. We’ve had CommandBar installed for 6+ months, and as the primary Admin, I’m still discovering features and functionalities I didn’t know about. Review collected by and hosted on G2.com.

CommandBar’s chat product is really reliable and we consider it a trusted teammate! One of the things we're really loving is the new auditing and shaping tools the team has introduced. The Xray feature, in particular, has been a game-changer, making it so much easier for us to understand where a response comes from and spot areas where our documentation could use a little extra love. Previously, it was much harder to identify where our documentation was lacking and how we could improve it. Working with their team has also been a dream. Their support is very attentive and genuine. All in all, this has been amazing for our team both for internal employee support and external customer support so it's being used and loved by all. Review collected by and hosted on G2.com.

Nothing to report here! Would love an easier way to keep track of new feature releases, since sometimes it’s hard to keep up and I just find things in the CB UI :) Review collected by and hosted on G2.com.

One of the best SaaS customer service companies I have ever worked with. The product in itself is fantastic, but onboarding platforms are not 'unique'. Beyond some of the amazing AI capabilities that CB has, their team is incredible. We were able to test drive the product enough to get internal buy in and helped out during the entire onboarding journey. But what really stands apart is that unlike other vendors, we don't only hear from them when it is renewal time. We have resources at our disposal both for any issues as well as forward moving help with adopting new features. Review collected by and hosted on G2.com.

Not really much to dislike. There are a few small feature gaps between their offering and where we ultimately want to go, but because of the constant two-way communication I know where those features sit on their roadmap. Review collected by and hosted on G2.com.

Since using CommandBar our users have been able to get very technical data driven answers to unique and specific questions which would otherwise take multiple clicks and tabs to compare. CommandBar team is great to work with and understands the product very well! Review collected by and hosted on G2.com.

For our specific integration, we needed to set up lots of API workflows. These are simple to set up and are pretty stable once refined. The learning curve is steep but short. Review collected by and hosted on G2.com.