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Clutch Reviews & Product Details

Cheryl B.
CB
Casino Systems Consultant
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clutch?

Clutch is an excellent loyalty program tool. It has user friendly reporting that allows for drilling down to the account level for transactional detail. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

The email portion seems to be designed to work best with trigger responses. If you want to send communications to segments outside of this, the capabilities are limited. Further, many of the forms are not easy to confidently pull the right criteria. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

Our company is currently using Clutch largely as an email platform - this is our communication tool. We hope to use the full capabilities of the loyalty aspect to gain insights into our customer behavior. Review collected by and hosted on G2.com.

Clutch Overview

What is Clutch?

Clutch’s Customer Management Platform helps B2C brands identify, understand and motivate each segment of their customer base. Clutch empowers marketers to discover and identify their most valuable customers on an array of configurable dimensions from behavior to spend to frequency to evangelism, rewarding them with the currency of their choice and fostering true loyalty. Clutch’s loyalty solution offers enterprise-level features for structured, rules-based or points programs as well as unstructured loyalty initiatives. Clutch goes beyond the one size fits all model for loyalty programs, taking a personalized approach that leverages data management, segmentation, scoring and multi channel delivery. Full platform capabilities include: - Data management, segmentation & analytics - Campaign strategy & design - Multi channel delivery (sms, mms, digital wallet, email, direct mail) - Gamified content (scratch-to-win, sweepstakes, referral programs) - Stored value (physical & egift cards, promotions, merchandise credit - Currency management, cross location & franchise settlement

Clutch Details
Discussions
Clutch Community
Languages Supported
English
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Product Description

Clutch's helps companies identify, understand and motivate their customers with integrated solutions for loyalty, stored value, mobile, data management, email, direct mail and more.

How do you position yourself against your competitors?

Clutch’s approach to loyalty is unique in that it is integrated into a brand’s overarching marketing strategy. The solution incorporates a comprehensive analysis of a client's cross-channel data to determine behaviors, trends and preferences within the customer base. Our integrated technology approach is highly configurable and extensible, supporting integrations with eCommerce, Point of Sale (POS), counter-top terminal, pin pad & mobile.

Clutch's approach to currency is also unique to the industry; while we offer points or punch based rewarding, the platform also supports non-cash rewards as a component of their program. Our approach with loyalty is to deliver exceptional experiences to the customer rather than the typical transaction-based "buy three and the fourth is free" model.


Seller Details
Seller
Clutch
Year Founded
2012
HQ Location
Ambler, PA
Twitter
@ClutchSuccess
1,012 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®

Kate A.
KA
Overview Provided by:
VP of Marketing at Clutch

Recent Clutch Reviews

Sanay L.
SL
Sanay L.Small-Business (50 or fewer emp.)
4.5 out of 5
"One stop tool for all the Marketing needs"
The best thing about Clutch is the user experience. It is very smooth and easy to use while searching for the stakeholders. Being an agency we alwa...
Harish K.
HK
Harish K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Loyalty program platform"
Customer points accumulation history, Points system visibility to the vendor as a company, UI, etc..
Tanvi G.
TG
Tanvi G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Integral part of our business"
- Data management, segmentation & analytics - Campaign strategy & design
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Clutch Media

Clutch Demo - Message+Creator+Wysiwyg+Editor.png
Create and preview mobile messages with our simple editor
Clutch Demo - Loyalty+Program+Activity+Report.png
See how your programs are performing in several helpful views
Clutch Demo - Portal+Home.png
Start here to create, manage and optimize all of your programs
Clutch Demo - Customer+Segmentation+Tool.png
Create segments based on an infinite number of customer attributes
Answer a few questions to help the Clutch community
Have you used Clutch before?
Yes

17 out of 18 Total Reviews for Clutch

4.3 out of 5
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17 out of 18 Total Reviews for Clutch
4.3 out of 5
17 out of 18 Total Reviews for Clutch
4.3 out of 5

Overall Review Sentiment for ClutchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sanay L.
SL
Team Lead - Projects and Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Clutch?

The best thing about Clutch is the user experience. It is very smooth and easy to use while searching for the stakeholders. Being an agency we always use to look for in depth customer reviews, and this has made possible by Clutch. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

Since we are heading towards the artificial intelligence world, hence I feel that the Clutch should now focus on other AI related features also like Copy.ai and other platforms, to make it more updated and has all the latest features which are required in the industry. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

For us Clutch is solving multiple problems, and the major one is driving traffic on our website. Keeping a synchronization between all the marketing related activities and getting the best suitable person for the marketing tasks. Review collected by and hosted on G2.com.

Harish K.
HK
Sr. Manager, Sales Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

Customer points accumulation history, Points system visibility to the vendor as a company, UI, etc.. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

Customer notifications can be bettered in terms of catchy content Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

Personalized, real-time customer data and offers visiblity Review collected by and hosted on G2.com.

Tanvi G.
TG
Global Trial Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

- Data management, segmentation & analytics

- Campaign strategy & design Review collected by and hosted on G2.com.

What do you dislike about Clutch?

- Gamified content (scratch-to-win, sweepstakes, referral programs) Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

We are engaging customers with Clutch, and providing them incentives to engage with our business products. Review collected by and hosted on G2.com.

Marek T.
MT
Marketing Coordinator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

A system of reviews helps build the credibility of our company and brings qualified traffic to the website. It looks like they are are the market leader nowadays. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

Slight UX issues lowering the conversion rate. The CTA buttons and the form on our profile are not the best one. Review collected by and hosted on G2.com.

Recommendations to others considering Clutch:

Go for it. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

They help us get in touch with new clients and present the company as one of the industry leaders. Reviews help build the credibility and the position: gained both with the ranking and the sponsoring (several options available) help boost traffic. Review collected by and hosted on G2.com.

cyndy a.
CA
Customer Service Lead Specialist
Apparel & Fashion
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

Customer Management Platform helps B2C brands identify, understand and motivate each segment of their customer base.Clutch is a place where you can show your best side. It allows you to increase prominence and brand awareness and highlight your biggest skills. It's a perfect way to communicate your strengths to potential customers. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

What I dislike about Clutch is that it logs you out after a certain amount of time which is about 3-4 minutes if not in use. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

We can deactivate gift cards, processed gift card reversals and also replacements. Review collected by and hosted on G2.com.

Mohsin S.
MS
Software Engineer
Management Consulting
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Clutch?

Easy to Maintain a track of transactions

Export Programs Very easily, Always get a motivation to expand my business.

My business is getting good sales due to it. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

Features are very limited and Pricing is little high for new startups, but the overall experience is great! Review collected by and hosted on G2.com.

Recommendations to others considering Clutch:

Please Add more Features and Decrease price

Extend the trial Version time duration also Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

Maintain transactions Track, easily I can Check my audience

Easy to Target Niche Review collected by and hosted on G2.com.

Travis C.
TC
Director of Marketing
Non-Profit Organization Management
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clutch?

The only thing better than Clutch's platform is their customer service. They have patiently walked us through every step of the process, offering advice and examples, even when the discussions wandered outside of their project scope. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

Managing/editing customer data by anyone other than the customer is not easy by design. They have sound reasons to support this, but because it's different from what we're used to, it has taken some time for us to adapt. Review collected by and hosted on G2.com.

Recommendations to others considering Clutch:

The Clutch team has the enthusiasm and dedication of a startup, and the experience and resources of a larger organization. We feel that they are truly dedicated to our success, providing a level of support that we have not experienced with any other vendor. We feel lucky to have connected with them, and I would recommend them to any organization. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

Clutch combines an unmatched expertise around customer loyalty, a rich, easy-to-use platform, and truly exceptional service throughout implementation and beyond. Our email marketing efforts have become much more efficient since moving to Clutch. Our customer loyalty program provides greater incentives, reporting, and brand alignment thanks to their hard work. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

Extremely helpful in gaining client and customer thoughts and experiences on your brand. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

I wish the support was a bit better when running into a problem. Review collected by and hosted on G2.com.

Recommendations to others considering Clutch:

This will easily give you customer data to analyze in an easy format! Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

We have gained a ton more information from our consumers than we ever had before and can actually see the data Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clutch?

Clutch has been an outstanding partner working with Goodwill Denver to help us design, develop, and test

our new loyalty program. We are excited to launch our new program in early 2018. Clutch worked patiently with us as we worked through the requirements phase providing their expertise to assist us in making important business decisions to meet our business goals and needs. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

There is nothing we dislike about Clutch as of this writing. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

Our primary business goal is to provide a compelling loyalty program for our customers that will extend their commitment to the Goodwill Denver brand, increase awareness of our mission, and make us their preferred choice for their thrift shopping experience in the Colorado front-range region.. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Clutch?

Clutch was very useful to me in my business endevours. Review collected by and hosted on G2.com.

What do you dislike about Clutch?

It can be a little confusing to use. Wish they would update user interface. Review collected by and hosted on G2.com.

Recommendations to others considering Clutch:

I would recommend Clutch and would advise people to carefully learn how to use it. It was nice but sometimes slightly difficult. Overall, great. Review collected by and hosted on G2.com.

What problems is Clutch solving and how is that benefiting you?

I am able to identify useful things for my business. Review collected by and hosted on G2.com.