Intuitive Design: Clozd has created an interface that is not only visually appealing but also user-friendly. The learning curve is almost non-existent. Our team was up and running in no time, and it's very easy to add additional viewers.
Comprehensive Analysis: One of Clozd's strongest attributes is the depth of its analytics. It goes beyond surface-level insights, diving deep into granular data to offer actionable recommendations. We were able to listen to calls, learn about the sentiment, and more.
Customization: Unlike one-size-fits-all solutions, Clozd allows for a high level of customization, meeting specific business needs effortlessly. Our relationship manager works closely with us to fine tune the questions.
Quality of Insights: The quality of the insights garnered from Clozd's win-loss analysis is unmatched. These insights are not just data points but catalysts for effective strategic decision-making across our company.
Integrations: It easily integrates with Salesforce, making it a seamless addition to our tech stack. Review collected by and hosted on G2.com.
Honestly, it's challenging to find any cons. Perhaps the only thing that comes to mind is the cost. While not inexpensive, the ROI quickly justifies the investment. Review collected by and hosted on G2.com.
242 out of 243 Total Reviews for Clozd
Overall Review Sentiment for Clozd
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I like that we can use a third party to get unbiased feedback on our product and services. The participants seem to be more honest with Clozd than they are to our internal teams. Review collected by and hosted on G2.com.
We have a hard time figuring out the best way and time to send our clients over to Clozd to get the most out of the interaction. It's taken our team a bit of time to get used to the process and be more open to external feedback. Review collected by and hosted on G2.com.
My CSM is awesome! Great post sale experience. Super intuitive tool. I'm just getting into the report building capabilities, but it's awesome to create the slideware right out of the tool. Review collected by and hosted on G2.com.
Survey tool has some qwerks to it, the way certain things are hard coded, but they're fixing or have recently fixed. Product is very agile in applying feedback and enhancing current and deploying new features. Review collected by and hosted on G2.com.
They have tools to connect crm so grabbing "leads" for interviews is efficient. Not a terrible conversion rate either.
Resulting interviews are good, and have interesting distribution - the email function works well to drive exec interest in the reports they generate
They help us extend win-loss capabilities Review collected by and hosted on G2.com.
Personally I think DIY win loss is missing with clozd - any interviews you conduct outside the platform requires you manage a different data set elsewhere. Since we conduct many buyer interviews ourselves it's perhaps a challenge specific to us
We run our own interviews to get more depth and specifics from buyers
As a result we tend to not use the manual tagging capabilities in clozd Review collected by and hosted on G2.com.
Insights to help us know where our product excels, and the honest truth about why prospects elect to go elsewhere. Review collected by and hosted on G2.com.
Sometimes updates are few and far between, but that could be a symptom of our customer and prospect base not being as responsive as I would like them to be. Review collected by and hosted on G2.com.
Clozd provides a platform that is easy-to-use when analyzing prospect and customer details. This platform can be used by anyone across our organization to quickly find relevant details for analysis. Additionally, the search functionality is very helpful.
The reporting functionality is also useful for exporting data to different types of users. Review collected by and hosted on G2.com.
I can not share any specifics about details our team dislikes. Review collected by and hosted on G2.com.
I felt like customers were more honest talking to a 3rd party rather than us running the interviews. I felt like we got to the real heart of win/loss decisions. Review collected by and hosted on G2.com.
Didn't really have any downsides. I found the quality of the interviewers was really good. This wasn't standard "templated interviews", they really knew how to probe and dig into responses from prospects and customers. Review collected by and hosted on G2.com.
The platform is easy to use, has great reporting features and the programs are easy to set up and implement. Review collected by and hosted on G2.com.
Nothing, we've had a really great experience with the team and platform. Review collected by and hosted on G2.com.
The depth of interview analysis that's received. The ability to tailor interview questions to business needs. The program support from Clozd teammembers. Review collected by and hosted on G2.com.
I wish surveys could be tailored and edited in a more customizable way. Review collected by and hosted on G2.com.
Theur platform is easy to use and the staff is very accomodating. Review collected by and hosted on G2.com.
Lack of success. The overall success rate is low, but based on the nature of our business, we can't provide them with as many accounts as they would like in order to have a better response rate. Review collected by and hosted on G2.com.
- salesforce and gong integration
- The team is very open to feedback and has implemented several features we requested
- The dashboards and filtering make it easy to use
- recently they added the ability to add custom fields to the competitor pages giving us the ability to add our battlecards into clozd for one central repository. Review collected by and hosted on G2.com.
I wish pricing weren't per interview. More data would give us a better picture but we have to be mindful of how many interviews we do. Review collected by and hosted on G2.com.
