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Cloudwise IT Service Management (ITSM) Reviews & Product Details

Cloudwise IT Service Management (ITSM) Overview

What is Cloudwise IT Service Management (ITSM)?

ITSM, or IT Service Management, is a set of practices and frameworks designed to effectively manage and deliver IT services within an organization. It focuses on aligning IT processes, people, and technology with the needs of the business to ensure efficient service delivery, customer satisfaction, and continuous improvement. ITSM encompasses various disciplines such as incident management, change management, problem management, and service level management, all aimed at optimizing IT service quality, reducing downtime, and maximizing operational efficiency.

Cloudwise IT Service Management (ITSM) Details
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Product Description

ITSM, or IT Service Management, is a set of practices and frameworks designed to effectively manage and deliver IT services within an organization. It focuses on aligning IT processes, people, and technology with the needs of the business to ensure efficient service delivery, customer satisfaction, and continuous improvement. ITSM encompasses various disciplines such as incident management, change management, problem management, and service level management, all aimed at optimizing IT service quality, reducing downtime, and maximizing operational efficiency.


Seller Details
Year Founded
2009
HQ Location
Singapore
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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Cloudwise IT Service Management (ITSM) Media

Cloudwise IT Service Management (ITSM) Demo - Service Level and Quality Evaluation
Quantify the value of IT services, and evaluate the work efficiency of IT service personnel based on ticket SLA. Perceive and evaluate the quality, level, and value of enterprise IT services from a global perspective by monitoring all ticket data, and performing a targeted quantitative evaluation...
Cloudwise IT Service Management (ITSM) Demo - IT Service Workflow Management
Based on ITIL4 and user best practices, the workflow standardization of the organization supports classic service workflows such as service request management, fault management, problem management, change management, publishing management, configuration management, and service catalogue management.
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