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Cloudbeds Reviews & Product Details - Page 2

Cloudbeds Overview

What is Cloudbeds?

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations & finance, distribution & marketing, guest experience, and revenue & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2025) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2024.

Cloudbeds Details
Languages Supported
English, Portuguese, Spanish
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Product Description

Cloudbeds creates browser-based hospitality management software that simplifies the working lives of hoteliers.

How do you position yourself against your competitors?

Cloudbeds revolutionizes property management with an award-winning, unified platform – PMS, Channel Manager, Metasearch, Booking Engine, and more. As a preferred partner of major global OTAs, our real-time Channel Manager prevents ovebookings by syncing in seconds. With 50+ integrations in our Marketplace for tailored solutions, our #1 Guest Messaging system, and global, top-tier support and hundreds of on-demand trainings, we prioritize your success. Cloudbeds is committed to empowering your property for success right from the start through streamlined operations, revenue maximization (increasing direct bookings by up to 20%), and exceptional guest experiences.


Seller Details
Seller
Cloudbeds
Year Founded
2012
HQ Location
San Diego, CA
Twitter
@Cloudbeds
1,914 Twitter followers
LinkedIn® Page
www.linkedin.com
746 employees on LinkedIn®

Justyna W.
JW
Overview Provided by:

Recent Cloudbeds Reviews

Lea W.
LW
Lea W.Mid-Market (51-1000 emp.)
5.0 out of 5
"The system is very user friendly, easy to understand"
It is like an all in platform no need for several tabs to manage different sites and the people are all very helpful and considerate
Nikodem  P.
NP
Nikodem P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Powerful"
Integrations, customizability, google connection
Sherline C.
SC
Sherline C.Small-Business (50 or fewer emp.)
4.5 out of 5
"I am very willing to recommend. Using Cloudbeds can effectively improve work efficiency."
The OTA integration interface, which is clear and stable us the best. And calendar's interface allows for precise management of room availability a...
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Cloudbeds Media

Cloudbeds Demo - Cloudbeds Calendar
Check-in & check-out guests with our drag-and-drop interface
Cloudbeds Demo - Channel Dashboard
Easily manage reservations, channels, inventory, housekeeping, finances, and more from one intuitive platform trusted by thousands of independent lodging businesses worldwide.
Cloudbeds Demo - Cloudbeds Amplify
Maximize your online presence and drive more reservations with Cloudbeds Amplify – a hospitality-focused digital marketing solution run by a partner you trust.
Cloudbeds Demo - Cloudbeds Websites
Convert online visitors into guests with a professional website built by hospitality industry experts.
Cloudbeds Demo - Whistle for Cloudbeds
Engage and delight guests at every step of their journey. Stay connected with your guests using multiple messaging channels, a unified inbox, and automated translations.
Cloudbeds Demo - Cloudbeds Marketplace
Easily integrate with your favorite tools and services.
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37 Cloudbeds Reviews

4.2 out of 5
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37 Cloudbeds Reviews
4.2 out of 5
37 Cloudbeds Reviews
4.2 out of 5

Overall Review Sentiment for CloudbedsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospitality
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cloudbeds?

being able to clearly create reservations, take online bookings and send invoices in one place. easy to navigate in order to teach new staff is a key point too. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

some things can be ironed out. in quebec there is a lodging tax that can also be taxed so it cannot be configured correctly in the settings so I have to manually do that each time.

lack of having one dedicated person to deal with but instant chat has helped resolve issues. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

having a clear, easy to use all in one program Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi,

Thank you for taking the time to share your feedback about Cloudbeds reservations, booking and invoices. We appreciate it!

Nikodem  P.
NP
Owner
Hospitality
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Cloudbeds?

Integrations, customizability, google connection Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

customer service for a novice was abhorent

AIRBNB API dies not sybc prices correctlty Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

full API with all platforms , incredibly customizable - my hybrid VR / hotel operation is thriving Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi Nikodem P.,

Thank you for taking the time to share your feedback about Cloudbeds integrations, customizability, and google connections. We appreciate it!

Cloubdeds

LR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cloudbeds?

Ease of use, user-friendly, dependable, good reporting features / customer support is alwasy available. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The font is difficult to read / would like to be able to print folio with fewer itemizations or detail. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

reservations and integration with lightspeed Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi Linda,

Thank you for sharing your feedback about the ease of use, features, and customer support. We appreciate it!

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cloudbeds?

The customer service response is great, they always answer my questions and provide great resources when needed. It as easy [program to use for the most part, and we use it daily. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

Wish we could view the calendar by month and week. Sometimes when making long reservations it would be much easier to have a month view and to get a better picture of reservations for the month vs week. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

Effectively integrated all booking channels we currently use makes it much easier to manage reservations. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi,

Thank you for taking the time to share your feedback about Cloudbeds customer service and resources. We appreciate it!

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Cloudbeds?

The calendar and all of its features, you can do everything from there Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

Honestly? Nothing yet. It seems that everytime I founded myself in trouble there was a article about it in cloudbeds university Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

The basic trouble that we wanted to solve it was the overbooking in our system, and cloudbeds is really good at solving this issue and to improve performance while working 24/7 Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi,

Thank you for taking the time to share your feedback about the calendar and all of its features. We appreciate it!

Regarding wanting to solve overbooking in your system, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.

Cloudbeds

KE
Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cloudbeds?

Cloudbeds is a great all in one system for independent hotel owners. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The cancellations not zeroing out is very frustrating to me. It adds an extra step when we look at account balances. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

Cloudbeds is an easy to use program that helps us efficiently run our hotel. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi Kira E.,

Thank you for taking the time to share your feedback about Cloudbeds all in one system. We appreciate it!

Verified User in Hospitality
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cloudbeds?

Lo simple del sistema para evnitar el overbooking y ajustes de tarifas

Soporte al cliente Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

Tiene formas de pago muy restrigidas,

algunos recursos no son claros y creo que no hemos podod comprener el 100% de la informaciónque genra y como puede ayudarnos Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

No entendi la pregunta Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hello,

Thank you for taking the time to send us your feedback. Would you be interested in talking to us about this situation? Please email us at support@cloudbeds.com and add your comment as a reference. Our leadership team will be delighted to speak with you.

LC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Cloudbeds?

The advantage I like the most is that it simultaneously manages the schedules of Booking, Airbnb, and others. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

There are no disadvantages to using Cloudbeds. What I would like is for the part about being able to forward reports or reservation details to clients to be more user-friendly. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

It helped me to solve the problems with the reservations. the management of them, Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hello Liliana C.,

Thank you for taking the time to share your comments about the seamless integration of Cloudbeds with platforms like Booking.com and Airbnb. We appreciate it very much!

HK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cloudbeds?

The bookings and room move are the easiest and most understandable portion of cloudbeds. Which makes it great for front desk clerks to do the most important part of running these properties. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The reports.. there should be an easier more managable/accessiable way to access reports that are needed. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

Honestly, none. I have yet to see improvement with reports. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi Hailey K.,

Thank you for taking the time to share your feedback about how easy it is to use Cloudbeds. We appreciate it!

Verified User in Hospitality
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cloudbeds?

Through the great design and the access to learning tools, the software is easy to teach new team members. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

I would like more reporting and accounting integration assistance, but they are working on that now. Review collected by and hosted on G2.com.

What problems is Cloudbeds solving and how is that benefiting you?

They are our go-to system for managing reservations, the channel manager, software integrations, housekeeping, etc Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

Hi,

Thank you for taking the time to share your feedback about easy it is to teach the software and the access to learning tools available. We appreciate it!