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ClickPost Reviews & Product Details

ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.

Product Website

Seller

ClickPost

Discussions

ClickPost Community

Languages Supported

Arabic, German, English, French, Hindi, Indonesian

Overview by

Mariya Sethjiwala

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

ClickPost Integrations

(18)

Verified by ClickPost

ClickPost Media

Keep customers in your ecosystem and reduce order status queries. AI enhancements increase customer delight.

ClickPost Demo - Smart Product Recommendations on Tracking Page

Behavior based product suggestions to encourage upsells.

ClickPost Demo - Segment Customers with AI for Personalized Returns

Set your thresholds. AI segments customers on purchase behavior.

ClickPost Demo - Branded Returns Experience

Self-serve returns portal for a seamless customer experience.

Encourage easy exchanges with personalized offers.

G2 reviews are authentic and verified.

Here's how.

Priyanka D.

Operation Sr. Executive

Small-Business (50 or fewer emp.)

4/2/2025

"Click post application is very easy to use, and Akanksha is very very supportive"

5/5

What do you like best about ClickPost?

user friendly application. onboarding was very easy. Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Need payment reconciling facility for the courier partner. Review collected by and hosted on G2.com.

Arpit J.

Product Manager

Mid-Market (51-1000 emp.)

11/14/2024

"Good experience of using Clickpost platform on day to day basis."

4/5

What do you like best about ClickPost?

End to end sultions availability is what i like about clickpost. From logistic solution to return and exchange sultion to custom notifuiation solutions. Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Not nudging users to know the full capabilities of the platform. becuase of which i end up not using lot of its features. Review collected by and hosted on G2.com.

Anandan Varadarajan (Digital-Eyecare) .

Program Manager - Digital

Enterprise (> 1000 emp.)

2/12/2025

"Had a good Implementation work from clickpost team."

5/5

What do you like best about ClickPost?

very helpful implementation team, quick response to quieries Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Customization of few APIs took little more time, in general its good. Review collected by and hosted on G2.com.

Sakthi T.

Senior product manager

Enterprise (> 1000 emp.)

3/9/2025

"How Clikcpost eases your last mile customer journey"

4.5/5

What do you like best about ClickPost?

CUstomer support ,

Number of features Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Too much data, personalisation not there Review collected by and hosted on G2.com.

Karthik S.

Senior Logistics Manager

Mid-Market (51-1000 emp.)

2/8/2025

"Game-Changer for Logistics: Reduced RTO & Exceptional Support!"

5/5

What do you like best about ClickPost?

ClickPost has significantly enhanced our logistics operations with its robust features and exceptional support. Their team's responsiveness and expertise have been invaluable, ensuring seamless integration and ongoing assistance. Notably, we've achieved a substantial reduction in RTO rates and improve TAT through their performance-based carrier allocation system, which intelligently selects the most efficient carriers based on past shipment data and key metrics. Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Nothing as of now, so can't comment on this Review collected by and hosted on G2.com.

Amit S.

Project Manager

Mid-Market (51-1000 emp.)

3/25/2025

"Clickpost integration with TMRW House of Brands"

5/5

What do you like best about ClickPost?

Seamless integration with amazing support for assisting our brands in logistics solutions including courier allocations, tracking & returns management Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Nothing specific. We would suggest getting more courier partners team up with Clickpost Review collected by and hosted on G2.com.

Sharad P.

Head Logistic and Order Fulfillment

Mid-Market (51-1000 emp.)

11/5/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

""Exceptional Logistics Solution - Clickpost Delivers!""

5/5

What do you like best about ClickPost?

1. User-friendly Interface: Intuitive design simplifies navigation.

2. Customizable: Tailors to specific business requirements.

3. Analytics: Valuable insights enhance logistics optimization. Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

I did not found anything,Everything is good. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

11/12/2024

"Great UI. Friendly to folks from all background and really customizable"

5/5

What do you like best about ClickPost?

1. Ease of use

2. Quality of features

3. Ease of integration

4. Swift customer support team Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

1. Dashboard should be customizable to client/user level

2. Some features are taking longer than usual to get develeoped. Review collected by and hosted on G2.com.

What problems is ClickPost solving and how is that benefiting you?

A large chunk of analysis and bandwidth goes in deciding the load factor if you have multiple 3PL. By clickpost's allocation algorithm this becomes way easier and in real time basis. Apart from this B2C shipping is a way unorganised & cluttered space, clickpost is helping in bringing this into one space and hence making it better for everyone Review collected by and hosted on G2.com.

Lohith N.

DGM Systems and Automation

Enterprise (> 1000 emp.)

2/3/2025

"ClickPost Application"

4.5/5

What do you like best about ClickPost?

Tech capability and response time from team Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

Nothing much to say. Some of features are not available, however they deploy immediately on request Review collected by and hosted on G2.com.

Kiran B.

Manager-Customer Support and Operations

Mid-Market (51-1000 emp.)

11/12/2024

"Clickpost is very simple and convenient to use"

5/5

What do you like best about ClickPost?

It is very inclusive and simple to understand and use. I really like their support. They are very quick in resolving any issues. Review collected by and hosted on G2.com.

What do you dislike about ClickPost?

The reports format sometimes changes on its own. Review collected by and hosted on G2.com.