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39 out of 40 Total Reviews for ClickLearn
Overall Review Sentiment for ClickLearn
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I like the way ClickLearn can walk a learner through the process, both with "Show Me" and the assist tool. Review collected by and hosted on G2.com.
Inability to fully edit recorded images with tools like Photoshop. Review collected by and hosted on G2.com.
ClickLearn is an easy tool to use, it saves hours of time when creating training material. Learning content is provided in multiple formats automatically, this includes Word, PDF and a variety of video types.
Support team are very responsive and our Customer Success Manager is very supportive and available. Review collected by and hosted on G2.com.
The only thing I would say here is that it would be great if there were more support videos available as we prefer to self-service where possible Review collected by and hosted on G2.com.
The fact that you only need to record your processes once, and it creates all the different learning formats from that saved recording.
Being able to store all your created recordings in "Projects", and display these to the user in a format they will understand.
The one-to-one personal on hand support and advise whenever it is needed.
Implementation and set up is very easy. Review collected by and hosted on G2.com.
If you copy a recording from one project to another and then amend the recording, it doesn't amend the copy. Review collected by and hosted on G2.com.
The ease with which I can document and surface user guides to clients and the variety of ways they can access the information. So much easier than any competitors on the market, faster and with better output and greater ease of use. I love all the new features that just seem to keep coming along too! Review collected by and hosted on G2.com.
Dislike? I really do not think there is a single thing that I dislike about the tool. I would certainly never look to replace it. There are no improvements I would currently like to see that are not already on the roadmap. Review collected by and hosted on G2.com.
ClickLearn makes it quick and easy to create work instructions for IFS and web apps. A company can easily maintain consistency between all the documents created and update them efficiently. The ClickLearn Community and support system are very responsive as well. They will go out of their way to help you out with any needs you have. Review collected by and hosted on G2.com.
I wish that the templates for creating work instructions were more flexible in terms of stylization. An implementation guide and best practices document would be helpful so we could have a smoother implementation. Review collected by and hosted on G2.com.
I have enjoyed watching Click Learn software updates expedite business process recordings on multiple platforms. I started using Click Learn in May 2022, and I have noticed a quicker response time for the "green box" when jumping from one software platform to another. I have also dived into ClickLearn's automated-regression testing with terrific initial results. Review collected by and hosted on G2.com.
One thing that seems to happen often is when I am demoing ClickLearn, and there has been an "update," it takes a while for an internet extension (Google or Chrome) to be released that correctly lines up the "green box." Typically, the green box for browser extensions seems to start working better a few days after the new software platform update. This delay can give first time authors being introduced to Click Learn a bad "first" end user experience. Review collected by and hosted on G2.com.
After recording the initial clicks, the editing options allow for personalisation. Having the ability to include instruction elements, screenshots and snips allows me to add plenty of detail to the training and humanises the courses. Review collected by and hosted on G2.com.
The automatic wording for clicks is not always structured in the best way so it does sound quite 'techy' at first. It is easy enough to edit these, but for a course with lot's of steps it takes a long time to edit them all.
E.G Click on the Button Save should be Click on the Save Button. It just reads better and sounds better with the digital voice.
Publishing templates are tricky to set up. Review collected by and hosted on G2.com.
ClickLearn allows me to easily produce learning materials to support our business in multiple formats. Creating the material once by recording process steps, adding the narrative and then being able to produce the materials in multiple formats to match user learning styles. Review collected by and hosted on G2.com.
The only thing I dislike is when editing a recording it reloads every step after each edit. This is not an issue with the product, just a personal observation. Not sure if this could be improved as the data is stored on the cloud and it may not be possible to change. Review collected by and hosted on G2.com.
