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Click Reviews & Product Details

KARAN A.
KA
Business and Marketing Head
Staffing and Recruiting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Click?

It helps to evaluate and see more than just a lead, it helps to find relevant data from all the data which is provided in the database, it saves time, which is the most important part for any business to save help and use it for other important works. Review collected by and hosted on G2.com.

What do you dislike about Click?

It will help if some more filters are added, it will help to evaluate more according to the project needs. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

It saves time that can be use for other important work for the business and it will give you full control over the leads you are evaluating for any particular projects. Review collected by and hosted on G2.com.

Click Overview

What is Click?

Click is the only complete marketing technology solution that is natively integrated with Microsoft Dynamics CRM. Our top-rated marketing automation platform and communication tools create a unified and seamless user experience, ensuring your Sales, Marketing and IT teams are fully aligned and able to work together easily and productively. Providing email, marketing automation, journey builders, web intelligence, lead scoring, web forms, landing pages, SMS messaging, event management, surveys, social media tools and much more, Click offers a comprehensive solution that meets the needs of businesses and organizations of all sizes. Over 3,700 customers across 76 countries trust us to provide the tools they need to drive marketing results. Discover what ClickDimensions can help you achieve. Click – Built to Grow your Business.

Click Details
Product Website
Discussions
Click Community
Languages Supported
English, French
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Product Description

Marketing Automation for Microsoft Dynamics CRM

How do you position yourself against your competitors?

Click is natively built into Dynamics CRM. Click’s email marketing and marketing automation features are fully embedded in Microsoft Dynamics CRM – features are accessed through the CRM interface and data is stored in your CRM database, providing a seamless marketing, sales and customer relationship experience for your users.


Seller Details
Seller
Click
Company Website
Year Founded
2010
HQ Location
Atlanta, GA
Twitter
@ClickDimensions
5,072 Twitter followers
LinkedIn® Page
www.linkedin.com
160 employees on LinkedIn®
Description

ClickDimensions is a marketing automation platform specifically designed for Microsoft Dynamics 365. It offers a suite of tools for email marketing, campaign automation, lead scoring, web intelligence, and social media marketing, enabling businesses to enhance their customer engagement and optimize their marketing efforts. By integrating seamlessly with Dynamics 365, ClickDimensions helps organizations track customer interactions and measure the effectiveness of their marketing campaigns.


Katy K.
KK
Overview Provided by:

Recent Click Reviews

Satyam P.
SP
Satyam P.Small-Business (50 or fewer emp.)
4.0 out of 5
"ClickDimensions - Your marketing automation solution"
One of the most defining feature of this software is the "anonymous visitors" findings. here we can find all our visited participants who anonymous...
Kanishak S.
KS
Kanishak S.Small-Business (50 or fewer emp.)
4.0 out of 5
"Review for ClickDimensions"
Very easy to use and Good way of communicating through emails. Social media.
Ankit .
A
Ankit .Small-Business (50 or fewer emp.)
5.0 out of 5
"Take the lead with ClickDimensions"
The ClickDimension Seamless to integrate and easy to use, ClickDimensions is natively built inside Dynamics 365.
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Click Media

Click Demo - Click Email Marketing
Create email templates inside Dynamics CRM with our drag and drop email editor or use one of Click's beautifully designed templates to get you started!
Click Demo - Click Web Form Designer
Collect contact and lead data through web forms and landing pages
Click Demo - Click Campaign Automation Builder
Build multi-channel, automated campaigns using an easy drag and drop interface.
Click Demo - Dashboards
View your marketing performance at a glance right inside Dynamics
Click Demo - Reporting
Use reporting to accurately measure your sales and marketing campaigns

Official Downloads

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298 out of 299 Total Reviews for Click

4.0 out of 5
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298 out of 299 Total Reviews for Click
4.0 out of 5
298 out of 299 Total Reviews for Click
4.0 out of 5

Click Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for ClickQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Satyam P.
SP
Associate software trainee
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Click?

One of the most defining feature of this software is the "anonymous visitors" findings. here we can find all our visited participants who anonymously reached out to our website, so next time we jump on it.

web content is also a great feature to create forms, surveys, subscription and all to gain popularity. Review collected by and hosted on G2.com.

What do you dislike about Click?

It sometimes delays or get slower when their is more traffic on the websites to get real time data frequently and fastly. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

we can manage easily the coding and functioning as well as the marketing part in one single platform.

here we can design our forms and create visuals for the viewers and reached easily onto them.

here we can aslo design events and conduct them easily which gives satisfaction and reliability to the customers. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Satyam! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Rickey J.
RJ
Customer Success Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

I feel there is a learning curve, but as they say, anything worth doing isn't easy. The learning curve is not that steep if you already have experiecne with other platforms, and as a daily user, i feel it was a fairly quick process to fall into a routine. Implemtnation / Integration is fairly simple when using qualified CRM experts. Things i like most are being able to see who clicked and opened isntead of constantly having to query for it. Many of the reviews i've seen are comparing apples to oranges, mainly because the CD ecoystem is all inclusive, whereasother platforms requrie that you switch from here to see this, and then over to here to see that. CD provides a single ecosystem that directly accesses your CRM. The CSMs and the Support team ar etop notch, very repsonsive and proactive in helping. I'd say the biggest positive is with value. Sure there are better platforms, and there are cheaper platforms, but the value of each are no where near the value provided at this price point. Review collected by and hosted on G2.com.

What do you dislike about Click?

Limitations in the Social media area, UX needs to be updated to be more modern, but it still passes the eye test. Would love to see more ability to customize things out of the box, rather than require coders and/or other experts to fully achieve my most desired functionality. There is no simple way to add pop-ups to a website, but again, if you have the expertise on HTML/CSS or have the resources, it isn't a heavy lift. There is often some nuances that can only be learned the hard way or with in-depth training from someone with extensive experience on the platform. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

In today's world, having a "tech stack" is almost unavoidable. Having to go from one platform to another, to another, and so on is par for the course, but having a single platform that reduces a lot fo the back and forth and integrates web, email, NPS surveys with responses, and much more that is readily avaiable in the CRM increases productivity, reduces the back and forth and confusion of "dang, where was i...what was i doing befor ei had to switch to this that and the other...". I love that the ecosystem provides all of this visiblity, meanwhile i am able to automate a lot of my campaigns (set it and forget it) and focus mor eon reporting. Review collected by and hosted on G2.com.

Open Discussions in Click
BG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Click?

I like using ClickDimensions because it integrates with Microsoft Dynamics which is our current CRM. I can connect my social media accounts and therefore not only track how my leads engage with my email content, but I can also track how they engage with our social content directly from their lead record in CRM. The views are incredibly useful if you know how to query them properly. With the audiences feature, we are able to dig into our CRM data to uncover richer audience and lead types to craft campaigns around. We then, use the A/B test feature to determine a winning strategy and tweak form there. Review collected by and hosted on G2.com.

What do you dislike about Click?

I would say as with most technology, ClickDimensions can be incredibly glitchy. We have been experiencing a strange issue with one of our users not being able to save after she changes the color of a button in an email. The user submitted a ticket to the support desk and it looks like it's a known issue in ClickDimensions but we have yet to hear back from support on how to rectify the issue. This issue also pushed out our lead email campaigns by a week. We'd rather send them right and late than wrong and on time. This is a consistent issue with ClickDimensions and it would be nice to see a resolution on the issue of the system actually saving when we click the button. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

CD allows us some additional insight and visibility of how we are obtaining leads, where our most successful sources are, what are the top states for engagement, etc. We can see more of a snapshot into our sales funnel and where the lead dropped off, changed their mind, etc. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Brittney! We're glad to hear that you are enjoying the integration with Microsoft Dynamics and the ability to track engagement across multiple channels. Our views and audiences features are designed to provide valuable insights into your CRM data and help you craft effective campaigns.

We apologize for the glitchy experience you've been having with our email designer. I have raised this with your Success Manager, Krista. She will reach out to you directly to set up some 1:1 time to discuss the issues and update you on our latest Email Designer updates.

Shadaan H.
SH
Senior Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

Click integrates with my CRM software without any hassle. It provides a user friendly automation for email and brand marketing. It's modern UI make it more easy to go through the tools Review collected by and hosted on G2.com.

What do you dislike about Click?

Though it is a great platform for automations but it have limited customisation options which some other automation tools are providing. But it's growing day by day so hoping the best Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

Click allows me to send marketing emails with a bunch of automated messages and triggers. It helps me visualize the performance and analytics of me leads. Review collected by and hosted on G2.com.

RJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Click?

It is a product fully integrated into Dynamics 365, which greatly facilitates the analysis of information by having it all in the same repository. This integration facilitates a natural frequency of use of the tool on a regular basis. On the other hand, although it may possibly have less functionality than other similar products, the functionality it does have adapts particularly well to the reality of marketing departments in Spanish companies. Few people can do many things in an easy way. It is also important to note that they have very good customer service and that getting it up and running from an operational point of view is very simple and quick. Review collected by and hosted on G2.com.

What do you dislike about Click?

I don't see any special disadvantages. Until recently, the use of Http instead of https in web content was a significant limitation, but fortunately, that has been resolved, and now all web components (landing pages, surveys, forms, etc.) are generated with a secure address, just like the links in email deliveries. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

We have been using ClickDimensions for 6 years for most B2B marketing actions. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thanks Roberto! We greatly appreciate your feedback and are glad to hear ClickDimensions has been a good fit for your organization.

Shubhi K.
SK
Ecommerce Operation Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

It is very easy to use with best interface,it has best CRM fearures, best marketing marketing strategies, email marketing and easy integrated. Review collected by and hosted on G2.com.

What do you dislike about Click?

In this there are very limited options to integrate lack standard tools in comparison with other platforms. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

It is very helpful to integrater with other platforms for marketing management, email marketing.. It very helpful to my team to complete thier task easier and quicker.

It create more leads, close thier sales target and increase more customer. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Click?

The amount of personalization and automation is very usefull in a B2B setting. We keep finding new ways to optimize and personalize our marketing campaigns with the tools in ClickDimensions. Also the options to connect the tool with other services is very usefull as it allows us to integrate with our other systems. Review collected by and hosted on G2.com.

What do you dislike about Click?

There is a big learning curve. We work with a lot of marketers from all over the world on ClickDimensions and most of them don't know most of the features. In my opinion the ease of use could be improved so more marketers will use more of the features. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

On of our biggest needs that ClickDimensions is helping is marketing automation. We run a lot of campaings and before we had to manage everything in Excel sheets which was not ideal. It is easy to forget to follow up or make mistakes if everything is manual. By automating these processes we became much more efficient. Review collected by and hosted on G2.com.

Response from Ross Bateman of Click

Thank you! We appreciate your feed back and are glad to hear ClickDimensions is a good fit for your organisation. We're glad to hear that you find the personalization and automation features useful for your marketing campaigns.

Mohit T.
MT
Team Lead & Manager - Recruiting and Delivery- Cloud/ ERP/ Oracle/ Salesforce Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

User interface is freindly

It very easy to integrate with Microsoft Dynamics365

You can easily creat and publish the surveys to gather customers feedbacks

Support team is always availble to help and resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about Click?

There are very limited templates available for composing email campaigns.

It was extremely costly for team in terms of time to fix Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

ClickDimensions helps to understand Clients and track and identify leads and behavior. Review collected by and hosted on G2.com.

Aanya S.
AS
Inside Sales Representative
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

It's easy to use as sales person, it helps in email marketing and web content as well. Review collected by and hosted on G2.com.

What do you dislike about Click?

Nothing as of now, it is great for exprienced and fresher people. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

I am very curious person and whenever i face any of problems in click dimensions, i try to resolve easily and quick. Email marketing content and web content is what i always needed to boosting my company image. Review collected by and hosted on G2.com.

Shailesh J.
SJ
Senior Customer Success Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Click?

Seamless Integration: Works perfectly with Microsoft Dynamics 365.

User-Friendly: Intuitive interface that's easy to navigate.

Robust Marketing Tools: Comprehensive tools for email marketing, campaign automation, web forms, and surveys. Review collected by and hosted on G2.com.

What do you dislike about Click?

Steep Learning Curve: Some features can be complex for new users.

Limited Customization: Email templates and forms have limited customization options.

Occasional Bugs: Occasional software glitches can disrupt workflow. Review collected by and hosted on G2.com.

What problems is Click solving and how is that benefiting you?

Difficulty in engaging and retaining customers. Review collected by and hosted on G2.com.

Response from Alex Moore of Click

Hi Shailesh! We're sorry to hear about your experience with glitches. Our team are constantly working hard to address bugs and are always available to address any issues you may have. I also wanted to share that we have had some exciting Product Releases in 2024, unveiling updated email and form designers that feature new email templates and desktop/mobile customization, giving our customers more customization and editability than ever. And, we have more updates on the way! We also encourage all users to ensure they are using the most up to date version of our solution to ensure they have the best possible user experience. As always, our product team love hearing feedback about how we can improve our solution to meet the needs of the modern marketer. Please reach out anytime!

See how Click improved