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Clerk Chat Reviews & Product Details - Page 2

Clerk Chat Overview

What is Clerk Chat?

Clerk enables SMS and MMS messaging on your existing phone number. Check out our native integrations on top of Slack, Microsoft Teams, and Salesforce.

Clerk Chat Details
Languages Supported
English
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Product Description

Clerk enables teams to send SMS directly from Slack. ✅Leverage Slack as your central SMS hub ✅Unique phone numbers per channel allow your team to collaborate ✅Great $5-$10 add-ons (int'l #, import your own #, enabling multiple #s)


Seller Details
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@clerkchat
200 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®

Team C.
TC
Overview Provided by:

Recent Clerk Chat Reviews

Huy N.
HN
Huy N.Small-Business (50 or fewer emp.)
5.0 out of 5
"The ability to sent and receive text with Teams phone is extremely helpful for customer-facing users"
It just works very well. The interface is intuitive.
Caleb V.
CV
Caleb V.Small-Business (50 or fewer emp.)
5.0 out of 5
"A solid service with a teams integration at fantastic price point."
Clerk has a great, easy to use interface, frequent improvements and updates, and is great for both power users and people who barely know how to us...
Julie D.
JD
Julie D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Really great integration with Team and awesome customer service"
Microsoft Voice not supporting text messages is a big pain. Clerk Chat fixes that with simple and reasonably priced integrations. And their custo...
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Clerk Chat Media

Clerk Chat Demo - Bring Your Own Carrier
Clerk Chat offers you the unique ability to use your existing phone numbers for messaging without the need to do any heavy lifting, or negotiating with your current carrier. Instantly connect your existing carrier to Clerk Chat and unlock the power of secure, conversational messaging.
Clerk Chat Demo - Individual or Shared Inbox
You can either share a single phone number among all team members or assign each person their own individual phone number. Everyone can send and receive messages at the same time on the same line.
Clerk Chat Demo - Omni-Channel Communication
Multi-channel messaging, unified platform, customer preference, broader reach. Connect with your audience via SMS, WhatsApp, RCS, and iMessage. Manage all your conversations from one unified platform.
Clerk Chat Demo - Powerful Analytics
Use our in-depth analytics to discover who leads the most conversations, and to monitor, evaluate, and optimize your messaging campaigns.
Clerk Chat Demo - Powerful Features
Personalized messaging, group texting, mass texting, dynamic workflows, flexible messaging to engage with your clients.
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62 Clerk Chat Reviews

4.7 out of 5
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62 Clerk Chat Reviews
4.7 out of 5
62 Clerk Chat Reviews
4.7 out of 5

Clerk Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Clerk ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Clerk Chat?

Our HR department really loves using Clerk Chat for communicating with employees and potential candiates. The integration with Microsft Teams has made Clerk Chat a game changer. It is very efficient to use and easy to setup. This was a big upgrade over Verizon's OneTalk. The templates feature, abilities to enable out of office, and setting up shared inboxes are great. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

So far we haven't had any major issues. The times that we did need help support was able to help us out Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

Clerk Chat has enabled us to effeciently communicate with SMS messaging. The previous solution frequently had service issues that would cause downtime and required additonal IT troubleshooting. Clerk Chat has been very reliable with no downtime so far. Review collected by and hosted on G2.com.

Alison T.
AT
Community Manager Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

I love that I can plan out texting campaigns far in advance. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

It has glitches on occasion but customer support is quick to respond and resolve. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

It lets me set up campaigns far in advance which allows for better marketing plans. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

In thoery it sonds great but it doesnt actaully work Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

No customer support, the notifications do not work and when attepting to set it uo it fails to authenticate. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

SMS inbox across all teams Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

Non applicabele, as I was unable to onboard the product and use it. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

The Twilio integration does not function properly. I went through an onboarding call where their rep watched me to do all of the steps required to set it up, and have it not work. It was then escalated to engineering who was aggressively unhelpful. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

DW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

I like the current variety of features for SMS messaging and I am excited about the additional innovations to come! Igor was instrumental in porting my phone number into the Clerk/MS Teams environment and has provided me with exceptional service ever since! Thank you! Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

I do not enjoy the inability to make calls directly from the Clerk app. The service would be even better if calls could be made instantly to contacts in your SMS message threads (similar to messaging & phone calls on traditional mobile phones). Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

It helps me collaborate with my team better! Review collected by and hosted on G2.com.

Jeffrey G.
JG
President
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

There is nothing we dislike about Clerk Chat. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

Clerk Chat allows us to field text messages and respond to them across our organization (by whoever is first available) seamlessly and enables us to utilize SMS natively in Microsft Teams without the need for another third-party application. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Clerk Chat?

Clerk Chat was super easy to implement, took no time to train our users becasue it has a very intuitive interface, and performs exceptionally well.

The amount of features can be overwhelming, but they are easy to figure out and intergrate well with other services.

Customer support is very responsive and cares about finding a solution that makes sure everything is taken care of. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

The billing can be a little confusing but at least the cost to features ratio is good. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

We use Teams phones as our primary phone system and Clerk Chat helped us reach out to members of our community that don't have access to computers but do have access to texting. Review collected by and hosted on G2.com.

Bethlyne O.
BO
Virtual Office Assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clerk Chat?

Clerk Chat is user-friendly. It saves one from the burden of of getting stuck on numerous texts and emails. I used it on Slack and l liked how important information can be announced in the announcements section or the resources where only the admins can post. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

The positives of using Clerk chat outweigh the negatives. I didn't dislike anything but I would suggest for a call option. I also loved the feature for sending voice messages.It has unique features and I don't think there is much improvement to be done. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

Clerk Chat made it easier for me to interact with my peers from all over Africa through ALX program.It was easier to get announcements through the resources channel and the announcements. It made learning interesting and efficient throughout the programme. Review collected by and hosted on G2.com.

Alexandra G.
AG
Pasante en Dirección de Proyectos de Infraestructura
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Clerk Chat?

There are a thousand things that I could say positive about the app. Starting because the employee chat is very friendly and easy to use. I love that it allows users to use their own phone numbers to communicate with clients, it greatly reduces the traffic of questions. It is also integrated with other applications such as Microsoft and Zoom, which makes it much easier for me to connect with the other people in my department. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

The truth is that I don't dislike anything about the application. I find the platform to be very user friendly unlike many others I have used. It honestly makes communication easier and reduces the time you spend on it. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

Without a doubt, it has taken communication in the company and with customers to another level. Since we used Clerk chat we have not only automated the messages but we have also integrated them into our old systems in the company. Another advantage is that it includes a presence on several platforms at the same time, increasing efficiency and productivity that has never been seen before. Review collected by and hosted on G2.com.

Cruz M.
CM
Profesional Indpendent Marketer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Clerk Chat?

As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.

I have been using Clerk Chat for a while now, and I can say this is the best solution to staying connected with your employees and clients. Review collected by and hosted on G2.com.

What do you dislike about Clerk Chat?

The only thing I didn't like about it was that I didn't find it sooner as a chat software is being so far so good. I highly recommend it if you own a marketing business like mine or if you need to text your clients. Review collected by and hosted on G2.com.

What problems is Clerk Chat solving and how is that benefiting you?

It enabled me to text my clients via Hubspot integration and send text messages and WhatsApp messages to my employees, allowing them to be on time for our online meetings with clients. Review collected by and hosted on G2.com.