Clerk Chat Reviews & Product Details

Clerk Chat is a friendly solution, a full scale deployment without hassle, it's a all in one package that can be easily deployed for any type of customer.

In the 21st century, not everybody will send an email and wait for a day or a few days or response, neither will everybody take all their time to stay in a call in queue longer than what the request requires, being able to text with the business number 10 DLC is a game changer, there is really no additional requirement.

The notion of list, shared inbox, campaign, is a very efficient way for end user to text and handle their exchange.

The automation powered by AI that combines workflow and flow are a proof of the of one of the smart capability that Clerk Chat offers.

The API integration constantly in progress, being able to synchronize all contacts from such a various numbers of CRM and platforms is one of the example of friendly solution that Clerk Chat is.

On top of it, I can say that the solution didn't deceive mostly because of the future options that Clerk Chat behold. The team keeps listening to his partners and customers and often add the improvment required and requested. This simply shows how the solution is customer oriented. Review collected by and hosted on G2.com.

I would say that the only negative point currently with Clerk Chat would be in the miscelleanous side, there is still some missing logs or some missing functions that could help partners and customer tracks things or handle some business management task.

For example if a message sent out is failed or if a message sent in is failed, there should be logs for the us to be able to investigate on the reason of it.

For example if a workflow has been created by any member, an admin or workspace owner should have more view to see who created it and should have the right to remove it. Review collected by and hosted on G2.com.

It's easy for my team to manage shared inbound SMS to our main tech support line, as well as to manage their own messages. We even have it setup for AI auto-replies in case we can't respond fast enough to an inbound message. At this point we're sending and receiving business SMS daily so it's indispensable. We can easily get to the messages in Microsoft Teams and have it setup to send email alerts if we miss a SMS. All our interactions with their customer support team have been great and we even got to preview some of their upgraded AI features. Review collected by and hosted on G2.com.

Sometimes Teams can be cagey about sending over notifications when we get messages. We've gotten around that by setting up auto-responses and adding in email alerts in case there's a hiccup. It's fairly rare that happens, but one time we missed our messages all day because Teams was acting weird. I think it might actually be a Teams side issue though and not Clerk Chat. Review collected by and hosted on G2.com.

My company uses the services 24/7. We support hundreds of customers and need to have a safe, reliable way to get 2FA codes from hundreds of institutues (think thousands per month through over a dozen numbers). I have been using Clerk.chat for over a year, no issues or concerns. Review collected by and hosted on G2.com.

I do not have any. Anytime there were any issues or concerns, support or management addressed immediatly. Review collected by and hosted on G2.com.

It is the only solution that I found that let me and my colleagues share a phone number that we can use for verification, all managed from a Slack channel Review collected by and hosted on G2.com.

In order to request a 2nd number I had to reach customer support since the slack integration was working well. They replied right away, hopefully they can solve this issue Review collected by and hosted on G2.com.

Customer support is top notch. Chelsey is wonderful to work with when I have an issue with Clerk Chat. She is very professional, polite, kind, prompt and timely in solving issues when they arise.

Love the communication I can have with my tenants. Review collected by and hosted on G2.com.

Nothing I don't dislike about Clerk chat Review collected by and hosted on G2.com.

Microsoft Voice not supporting text messages is a big pain. Clerk Chat fixes that with simple and reasonably priced integrations. And their customer support is incredibly responsive. Review collected by and hosted on G2.com.

I'd love for them to offer a secure text option for HIPAA clients Review collected by and hosted on G2.com.

Easy solution for our team especially with external communication, monitoring users, and customer outreach. Their support team has been extremely helpful and quick at responding. Review collected by and hosted on G2.com.

The verification process has not been as smooth as anticipated and we've run into some road bumps. There seems to be a bit of an inconsistency as we're getting set up with a number port and sms activation as some numbers seem to not have sms activated immediately. Review collected by and hosted on G2.com.

They integrate with teams well. For us the implementation was easy, just took a little bit to get all the numbers assigned to our group. Customer service is helpful when there is an issue they can actually solve.

You can block spam text numbers which is nice, but it is very easy to block a legit number, but easy to unblock if you blocked a wrong number. Review collected by and hosted on G2.com.

They are very expensive in general. Clerk charges extra for just simple usage reports and there are no warnings if you go over your allotment each month (or even come close), they just stop texts of any kind. Review collected by and hosted on G2.com.

Our HR department really loves using Clerk Chat for communicating with employees and potential candiates. The integration with Microsft Teams has made Clerk Chat a game changer. It is very efficient to use and easy to setup. This was a big upgrade over Verizon's OneTalk. The templates feature, abilities to enable out of office, and setting up shared inboxes are great. Review collected by and hosted on G2.com.

So far we haven't had any major issues. The times that we did need help support was able to help us out Review collected by and hosted on G2.com.

I love that I can plan out texting campaigns far in advance. Review collected by and hosted on G2.com.

It has glitches on occasion but customer support is quick to respond and resolve. Review collected by and hosted on G2.com.