Clerk Chat Reviews & Product Details

What stands out most is how AI is built into the core of the platform rather than added on as an afterthought. Features like smart routing and dynamic responses actually feel useful in real conversation, not forced. I also like the context memory, it can pick up on past interactions. Review collected by and hosted on G2.com.

The platform offers a lot of features, which can make the initial setup feel a bit overwhelming. it takes some time to get everything properly configured. however, once it's set up, the system runs smoothly and becomes much easier to manage. Review collected by and hosted on G2.com.

I like the portal and how user-friendly the interface is. Minimal training is necessary to understand the app and all of its functions. The AI features are all very useful as well. We integrate Clerk Chat with Webex for our business model and it works incredibly well as a combined service. The initial setup was very simple and including new organizations is incredibly easy. Any questions we have are usually answered rather quickly by the support team. Review collected by and hosted on G2.com.

Sometimes the analytics functions can be buggy or not provide all of the info I am looking for, so more input from the customer side on necessary or wanted analytics could be helpful. Review collected by and hosted on G2.com.

We were really out of shape beforehand. Unanswered messages, unanswered calls. The AI of Clerk Chat continues to handle patients who contacted us previously via calls or texts. What's fascinating about the memory is how it captures the context of a phone conversation whenever the patients text you back later on. Review collected by and hosted on G2.com.

It took some days to establish an AI tone in the healthcare industry, but no worries. Review collected by and hosted on G2.com.

We tried 3 other platforms before this. Clerk is the only one where the AI doesn't sound like a robot reading a script. It remembers what customers said in previous conversations and picks up right where things left off. The RCS support is a bonus - our messages look branded and professional now. Review collected by and hosted on G2.com.

I want more CRM integrations beyond HubSpot and Salesforce. API works fine for now though. Review collected by and hosted on G2.com.

The conversational AI is something else. It handles back-and-forth naturally, asks follow-up questions, remembers what you talked about before. Had a customer email us to compliment 'Sarah' - Sarah is our AI agent. Review collected by and hosted on G2.com.

Needs retraining when we change promotions or policies. Expected but worth mentioning. Review collected by and hosted on G2.com.

Clerk Chat makes business messaging extremely organized. The ability to manage SMS conversations from a shared inbox helps our team collaborate efficiently without switching devices. The interface is clear and onboarding new team members is straight forward. Review collected by and hosted on G2.com.

Some advanced automation features could be expanded further, especially for businesses that rely heavily on workflow automation. Review collected by and hosted on G2.com.

I love that it is integrated with teams- this makes it easy to install by just having teams on the computer. It has a campaign feature which is great for large lists. It's used everyday by our organization to reach out - folks just don't pickup the phone anymore and texts are much more reliable to get ahold of people. Review collected by and hosted on G2.com.

Their support is lackluster and often folks have heavy accents. Features keep changing without our knowledge. We signed an original contract and they have changed the things that are included with it. We started out with having reporting and logs, and they took that away. We were running out of texts when we first started, and it was incredibly hard to get ahold of a team that would help us. We finally got the right number of texts and haven't gone over the limit, but now they say without an unlimited plan we can no longer utilize the campaign texting, which is one of the biggest "features" of clerk chat we got it for. It also took a very long time with many back and for emails to implement the 10DLC requirements and it caused our clerk chat to have an outage for over a week. We had an MSP assist us in integration initially. Review collected by and hosted on G2.com.

The Clerk Chat UI, as it presents in Teams, is excellent. And the integration in the Teams admin center makes the initial onboarding sensible and straightforward.

Because we have local area code phone numbers for our Teams Phone users, Clerk Chat was the natural choice for SMS.

The pricing works out as well, given that Clerk Chat uses a standard Teams phone license.

And finally, we have a friction-free path for SMS archiving in Purview. Review collected by and hosted on G2.com.

The 10DLC submission and acceptance process was painful. But compared to Microsoft's proprietary Teams SMS and its absurdly non-responsive "Telephone Number Services Team," Clerk Chat's support was attentive and helpful. Fingers crossed our 10DLC status will remain in service without further effort. Review collected by and hosted on G2.com.

One of the best features is the shared team inbox, which allows multiple team members to respond to customer messages. Notification are reliable, and the system help us stay organized. Review collected by and hosted on G2.com.

Occasionally, message syncing can take a few seconds, but it doesn't affect workflow. Review collected by and hosted on G2.com.

I find Clerk Chat valuable for making communication timelier and more efficient. I really like the feasibility to reach out to multiple individuals or groups quickly, which is essential for our companywide communication. The feature allowing multiple administrators to access and respond eases the workload significantly, especially since we manage 13 clinic locations. This helps produce timely communication in real time. The initial setup of Clerk Chat was easy and seamless, further enhancing its usability. Review collected by and hosted on G2.com.

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