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127 ClearPoint Strategy Reviews
Overall Review Sentiment for ClearPoint Strategy
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I found the software to be easy to use. Even individuals with limited training were able to update their initiatives. Review collected by and hosted on G2.com.
The software seems a bit old-fashioned and has some limitations with automation. I expected the scheduling of reports, initiatives updates, and reminders to be a bit more streamlined. Review collected by and hosted on G2.com.
ClearPoint is a great project management software. It allows you to store all the information for multiple large projects in one place. I like that you can add measures so that you can track progress as you go along. It also allows you to assign different types of roles to a large number of individuals within the organization. I also really love the ClearPoint community. The support we receive from ClearPoint is spectacular. They have even set up a regional ClearPoint conversation since so many organizations in my area are using the software. It's a great opportunity to share what's going well and areas for growth. The team is always open to receiving feedback and working with us on different types of customization needs. Review collected by and hosted on G2.com.
It seems that the people in my organization who do not use ClearPoint on a regular basis find it cumbersome. Many do not like having another system to log in and find it difficult to navigate once in the system. Even after multiple trainings and recorded videos, my team spends a lot of time trying to help people with ClearPoint when we ask for bi-annual updates. Another area is that while there are customization features, such as using your brand colors, the options are limited. We regularly run reports through ClearPoint, but have received feedback that the format is difficult on the eyes. The ClearPoint team has worked with us on making improvements, but I think there could be more opportunities for enhancing the briefing book/reporting options. Review collected by and hosted on G2.com.
ClearPoint Strategy provides flexible, customizable software that adapts itself to your organization's projects and priorities, with customer support that helps you actually do that. Not only does ClearPoint help us track progress across divisions on branch-wide initiatives, but it also supports us in connecting employees to these projects in meaningful ways. But none of this would be possible without the amazing support ClearPoint provides to its admin users! ClearPoint really goes above and beyond in this respect. It is easy to book appointments with your designated support contact, who will help you learn how to create the system that meets your needs. Ours even checks in with us periodically to see how our major projects are going! This ongoing support truly makes the investment worthwhile for our organization. Review collected by and hosted on G2.com.
At first, some aspects of the software were challenging to understand, but as I said in my review above, once we connected with customer support, we resolved issues quickly. It was also challenging to ascertain the organizational training needs before working with the software, but I believe those issues have since been resolved. Review collected by and hosted on G2.com.
CleaPoint's flexibility is what separates it from other softwares. Review collected by and hosted on G2.com.
It would be nice to drag some of the elements on the reports. Review collected by and hosted on G2.com.
Reliable and user-friendly for reporters. Content access to past reports is great for learning and knowledge management within our organization. Report Design is easy and connects different projects. Great resources and customer service when you're stuck. Review collected by and hosted on G2.com.
It doesn't have an app for mobile access. Review collected by and hosted on G2.com.
The customer service is incredible. The system itself has a very clear interface. Review collected by and hosted on G2.com.
The system takes a while to understand. I wouldn't call it "intuitive" Review collected by and hosted on G2.com.
We considered several other possibilities of software providers for our Strategic Planning process. Clearpoint was the most helpful and knowledgable up front...and that first impression has been consistent ever since. Review collected by and hosted on G2.com.
I can't think of anything that isn't working very well. The product has a lot of built-in flexibility, but it is also a turnkey setup. And Clearpoint is there to help whenever you need it. Review collected by and hosted on G2.com.
It is a friendly user software. The implementation was easy and quick. The reports are excellent. Additionally, the client support is exceptional Review collected by and hosted on G2.com.
No issues until now. The users are happy with the software and the reports. Review collected by and hosted on G2.com.
The customer support at ClearPoint is what sets the platform apart. We often receive responses same-day and have a positive relationship with our account team at ClearPoint. Review collected by and hosted on G2.com.
There are no clear negatives about the platform to share at this time. Review collected by and hosted on G2.com.
Clearpoint is very easy to use and understand. The analytics that are produced are great. The dashboards are easy to make. We love working with the Clearpoint Team, they are amazing to work with, very knowledgable and helpful. They are attentive to our needs and know how to answer the questions we ask. We love being able to see data sliced and diced in several different ways, quickly. We love that we can put shared links into Clearpoint and everyone can access them quickly and easily. I am the administrator for Clearpoint and it is easy to give and take away access to the people who need it. I can't say enough good things about this product and the Clearpoint team. Our finished product looked amazing. Review collected by and hosted on G2.com.
I dislike that if you hit the scroll on your mouse it changes the numbers you have input, I feel like this is something that could easily be fixed in a revised edition of the product. If you use Excel, it is different because you can't just click enter and get to the next box to put your data in. You actually have to double click in each box you want to enter data into. These are all minor things to the use of the Clearpoint product. Review collected by and hosted on G2.com.
