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127 ClearPoint Strategy Reviews
Overall Review Sentiment for ClearPoint Strategy
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I was looking for a way to move my organization out of excel and into a visualization platform for dashboards and data. What I found in ClearPoint was much more. ClearPoint will allow us to house all our data in one location, automate data population, and link our improvement projects to elements such as departments, strategic values, and key measures. It was a solution for a lot of manual, fragmented processes. Review collected by and hosted on G2.com.
There is a learning curve, and setup has been challenging. But with our ClearPoint Associate Consultant, DeAndre Thompkins, we were able to navigate these hurdles and thoroughly customize the platform to meet our needs. Review collected by and hosted on G2.com.
It's an intuitive platform that allows our organization to track and make meaning of our progess. The customer support is also solid. Review collected by and hosted on G2.com.
It took a while for us to build out our plan in the system and ensure it worked the way we need it to. Review collected by and hosted on G2.com.
Clearpoint has enabled our organization to deploy the County's first Strategic Plan dashboard, allowing our residents to review and evaluate our performance regarding the goals and objectives that our Board of County Commissioners established for the community.
Marisa Sailus provided Flagler County excellent customer service and was a great implementation consultant! Review collected by and hosted on G2.com.
Some of the public training sessions were hard to see and follow, according to some of the feedback received by our users. However, later we were able to follow up and obtain clarification. Review collected by and hosted on G2.com.
The ClearPoint sync allows users to enter data without completely learning a new software. We are able to have one Admin who is an "expert" in the software, and all other strategy owners provide their data through excel sync files. Also, the excellent customer service allows the 'expert' to get help whenever needed. Review collected by and hosted on G2.com.
Anyone using the software will need to spend ample time learning the in's and out's of a new software. The features are robust and take some time to understand. Review collected by and hosted on G2.com.
Customer service including the training and onboarding, and ongoing help from a specific account manager. Chat function which is usually good, although slow. Review collected by and hosted on G2.com.
Would like some kind of staff training assistance as part of the process. It was an additional cost. Review collected by and hosted on G2.com.
The platform can take data and information and turn it into a nice dashboards; It also enables effective monitoring of strategic plan implementation progress. Review collected by and hosted on G2.com.
The base element of time for tracking is monthly--so tracking items on a weekly basis in a scorecard isn't possible. Review collected by and hosted on G2.com.
The engagement process has been especially helpful in getting the ball rolling. Review collected by and hosted on G2.com.
With any new technology, there are always hurdles. Therefore, navigating the site would be the most difficult or disliked portion so far. However, that will improve with time. Review collected by and hosted on G2.com.
The ability to include charts with my date and to add multiple charts in one mayrix. It makes everything look so professional. I have not used any other software but i love the functionality and ease of use with clear point. Review collected by and hosted on G2.com.
Some of the color bubbles don't always carry over from one charting period to the next. I understand why i just think that it would be good if you had the option to bypass this function. Review collected by and hosted on G2.com.
It's simplicity in reporting
workflows
structure of the scorecard Review collected by and hosted on G2.com.
API or automated upload is not that user friendly
Connection to other apps is not great Review collected by and hosted on G2.com.
ClearPoint is upgrading our data to the 21st century. DeAndre has been very responsive and worked hard to understand our needs. It is easy to use and intuitive. Review collected by and hosted on G2.com.
ClearPoint does have a bit of a lag when opening our scorecards. I do wish it was a little faster when opening for users. Review collected by and hosted on G2.com.
