{"I love how the search functionality is incredibly useful, making it easier to find reporter contact information and recent articles they've written.","I appreciate that it solves the issue of reaching reporters through email or phone, and helps identify reporters I'm unfamiliar with.","I find the setup process simple. It was easy once I adapted to the new way of searching for reporter information.","I like that CisionOne is pretty reliable and accurate most of the time, it gives me confidence in its performance.","I enjoy the fact that Cision was always my go-to media database, being a PR industry standard."} Review collected by and hosted on G2.com.

I find it challenging that there is no way to provide some information for reporters who have opted out. I wish there were more accessibility options in some instances to access reporter information, if possible. Review collected by and hosted on G2.com.

I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. Review collected by and hosted on G2.com.

It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking.

I also am not a huge fan of the email automation within CisionOne. When journalists receive the emails, it is painfully obvious it is coming from an automated system and it's impossible to get rid of the "via CisionOne" in the sender line. We much prefer using HubSpot for our automated outreach. Review collected by and hosted on G2.com.

I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. Review collected by and hosted on G2.com.

The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. Review collected by and hosted on G2.com.

The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. Review collected by and hosted on G2.com.

Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch.

The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system.

I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. Review collected by and hosted on G2.com.

The reports work much faster/better than the old version and the automatic visualizations are a useful touch. Multiple tags work better than before, and recent (within the past few weeks) upgrades to text customization in media releases is a huge improvement. Review collected by and hosted on G2.com.

Shortly after the transition (Cision -->CisionOne) my team delt with some frustrating monthslong issues -- missed mentions, duplicate tags, report complications due to lack of backlogged tagged content transferred into the new platform. It seems as though the missed mentions improved with time, and duplicate tags were sorted with help from CisionOne after much back and forth.

I wish the layout of media mentions was more customizable and that the default view was not multiple streams. There are other features that would be hugely time-saving like de-duplicating contacts on slightly different media release sends at the same time (used often by location, for instance).

The CisionOne account management and customer support can be frazzled, with a confusing mixups and constant upgrade pitches rather than needed support. Quality of support and product is not aligned with cost, in my view. Review collected by and hosted on G2.com.

I really like being able to use the reporter search function to build highly tailored media lists, and I also appreciate the flexibility to upload my own contacts or lists whenever I need to. Review collected by and hosted on G2.com.

I feel like it sometimes misses the mark on analytics functions, especially compared to something like Meltwater, and at times it isn’t as user-friendly as other platforms. Review collected by and hosted on G2.com.

The dashboards are very clean and organized. I find the filters for the dashboards to be very useful. The personalization or customization alerts and features are very helpful as well. Review collected by and hosted on G2.com.

It felt less intuitive being a new user, there is a degree of learning curve. Review collected by and hosted on G2.com.

I like CisionOne for its straightforward UX design. Everything is clear and intuitive, which really helps when I'm working on sending out press releases and building media lists. I don't have to manually research for journalists' emails or send emails one by one, which makes the process much simpler. Review collected by and hosted on G2.com.

The journalist database could always be improved, and I also don't get any bounce back emails and out-of-office (OOO) responses. The initial setup wasn't the easiest since we had to get our developer involved. Review collected by and hosted on G2.com.

I really appreciate how CisionOne helps centralize media monitoring and reporting, making everything easier to manage in one place. I love being able to measure results in real time. It definitely saves me time and reduces guesswork, which is super valuable for my workflow. Review collected by and hosted on G2.com.

I would prefer if the mention streams could be listed in alphabetical order. Review collected by and hosted on G2.com.

There are loads of options for setting up my dashboard and generating reports, and I also like the pitching and press release distribution tools. Review collected by and hosted on G2.com.

The media coverage outside English-speaking countries is terrible, and the list of media contacts beyond the US and UK is poor. This has even led us to consider hiring a separate company to handle regional press releases. Review collected by and hosted on G2.com.