CINC Pros and Cons

Cost per lead, lead quality, live in-person training, helpful support, focus on my ROI, reputable/valuable ownership (FNF), focus on AI, and open API allow for integrations. Review collected by and hosted on G2.com.

Some features are static and don't allow for comprehensive business analysis and reporting. To be clear though, this isn't their value proposition. It's just on my wishlist. Their open API does allow for integrations with other programs that do. The mobile app dialer for prospecting is clunky, but I have been told that it is being revamped. Review collected by and hosted on G2.com.

To me the best parts of CINC are being able to have my own leads/ CRM in the platform and also I like that there is a dialer option, it makes it so much easier to get through calls when I am dialing. Review collected by and hosted on G2.com.

What I dislike least about CINC is that often times when I am using the app from my phone, the app glitches a lot and it makes it hard to make calls from my phone, so I usually have to use my laptop to dial. Review collected by and hosted on G2.com.

In this 'it's a numbers game' business, CINC constantly gives me quality leads to engage with. I enjoy talking with potential clients from all over. I'm thankful for my Account Manager who's always available if I want to talk and for regular/routine check-ins. CINC's easy-to-use dashboard and common sense approach to leads keeps me in front of so many clients. I know the automated system means my leads are getting the info they need and this frees me up to go on more appointments. CINC has allowed me to qualify to be in the top 100 Realtors nationwide for Coldwell Banker. Review collected by and hosted on G2.com.

CINC is not an overnight success story. Building a successful business takes time and effort. I spend a lot of time on the phone calling bad numbers and talking with potential buyers who sometimes don't pan out. It can be frustrating talking with so many people to get one sale, but peristence pays off. It would be nice to have a better way to filter bad phone numbers since I waste a lot of time on that. Review collected by and hosted on G2.com.

CINC is honestly one of the only things I have spent money on in my real estate business that has delivered. It is not necessarily easy to use, you must learn the system, you must be consistent with your usage and you must train constantly, however, the ROI is definitely there for the right kind of team/agent. The company has an excellent training program and events that focus on learning how to use the platform effectively. Review collected by and hosted on G2.com.

If you do not intend to use it in a planned, practiced way it will be too expensive for you. Our use case is that we only use it to harvest raw Google Pay Per click leads but don't use any of the transaction features because our brokerage offers something more cohesive. The platform requires a very tech savvy agent and will take a significant amount of time to onboard your team members. Some will simply not use it. It is best to focus on the agents on your team who will like and use it than try to force everyone to do it. Review collected by and hosted on G2.com.

All in one shop. From lead gen to AI ot CRM to the people involved. They make it as if you are part of the family, and not just another $$$$ sign to them, This is easy and seamless. I am able to intergrate other lead sources right into my platform. NICH is the best client care manager I could ever ask for. Review collected by and hosted on G2.com.

Honestly not much. Only thing is the price, but I have learned you get what you pay for and you get it all here Review collected by and hosted on G2.com.

I dont really have anything positive to say but since I have to inorder to leave a review, I will say the only good thing was that the leadership team seemed to be concerned with our issues, yet still didnt do the right thing. Review collected by and hosted on G2.com.

Since day one the CINC lead system has been it has been nothing short of frustrating. From the very beginning, the onboarding process was rushed, leaving our adminitrative team without any training. We were basically signed up and thrown into a system that was set up incorrectly by the CINC team, and it took a couple months to attempt to sort out the issues.

Although, our implementation manager was available for scheduled weekly check-ins, but these meetings felt pointless. Even on the implementation calls we were always told to direct our questions to customer service, only to reiterate that the setup was flawed—something CINC had already messed up from the get go.

We were promised that our month advertising dollars would secure us some what of a top placement on Google, yet months later, we’re still stuck on page 2, sometimes even page 3. The leads we receive are always clueless about why we’re calling; it’s obvious that the information collected is not accurate and or verified. Out of around 250 leads, not a single one has turned out to be valuable to date.

To make matters worse, we recently experienced a complete stop in lead generation for about a month. When we reached out for clarification and the CINC customer service discovered that our advertising had been turned off without our knowledge for weeks. It took escalating the issue to higher management before we finally got answers.

Overall, this experience has been a series of unfulfilled promises and a lack of accountability. I would not recommend the CINC lead system to anyone looking for reliable and effective lead generation. It’s been more of a headache than a help and I am extremely disappointed. We asked to buy our way out of the contract and of course the only option was to pay the remainder, which is THOUSANDS of dollars just to be thrown down the drain. We are a small business trying our best to stay afloat in the new real estate industry and hoped we had found a company that would uphold to its promises, yet in the end all they care about is getting the contract signed and getting their money, they do not care about the client or the success of the client. I would never recommend this product to anyone in the real estate industry, and honestly wish I would have read some of their reviews first. Review collected by and hosted on G2.com.

Our team greatly benefited from all of the initial training from CINC, this helped everyone get up and running with the program quickly.

The Google advertsing has been great, we're getting many qualified leads that our agents are connecting with and turning into clients. Review collected by and hosted on G2.com.

Having come from using another CRM for may years there are some processes that just don't work as seemlessly as we are used to but we are adjusting and the pros defineitly outweigh the cons. Review collected by and hosted on G2.com.

The CRM is probably worth the money alone. Some really good and intuitive features thrown together in a simple easy to navigate GUI. Particularly like the ability to reverse prospect properties to individuals in the CRM. Review collected by and hosted on G2.com.

The scattergun approach to leads acquisition is poor to say the least. Many firms out there already offering the same service as CINC but with the added benefit of lead scrubbing. This reduces the amount of time as a busy agent I have to spend trying to qualify the weak Facebook and Google leads. I've spent as much time 'qualifying' CINC leads as I have my own cold calling leads. For the financial investment made in the solution, the value just isn't there. It is so much easier to hire a VA to scrub my Facebook and Google leads and only hand them over when they are ready to speak with someone. Review collected by and hosted on G2.com.

all the staff is knowledgable and over exeded my expectation on quality service and customer service skills. Review collected by and hosted on G2.com.

No recording program, no group text, no flyer content, no images on texting, AI performance is not strategic enough for the buyer /seller spychology , is not an expert in customer service and the first text always ask for stop getting notifications when we are not sending bulk messages I don't like that. Review collected by and hosted on G2.com.

The training and education. Customer service has been very easy to work with and any questions regarding billing, system, or support have all been answered with incredible response. Review collected by and hosted on G2.com.

App on iPhone could use some updating. I don't feel as the phone app is as user friendly as I would like to work through with daily calls in hygrometer pipeline. Review collected by and hosted on G2.com.