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Cien Reviews & Product Details

Cien is used by technology sales leaders to understand the cause of low quota attainment. Cien quantifies the intangible factors that prevent reps from achieving their numbers. Using AI, Cien delivers free assessments that typically reveal 20-40% of hidden revenue, even for companies with imperfect CRM data. For a free AI assessment of your sales team, visit www.cien.ai. "Cien helps sales teams use AI to fix performance, improve motivation and increase sales effectiveness.” / The Huffington Post “The app takes into account human and behavioral elements to measure performance.” / Dallas Business Journal

Seller

Cien

Discussions

Cien Community

Languages Supported

English

Overview by

Damien Acheson (Chief Marketing Officer at Qatium)

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Cien Media

Cien Demo - https://my.g2.com/cien/screenshots#All Reps Are Not Created Equal

Cien connects the dots in your CRM data to identify the skills and attributes that have the biggest impact on sales performance.

Go beyond standard assessments with personalized scorecards.

Look into the human elements that impact sales performance.

Understand the strengths and weaknesses of each sales rep.

Get a clear picture of your reps' skills and attributes.

G2 reviews are authentic and verified.

Here's how.

JH

Jon H.

Expert

Small-Business (50 or fewer emp.)

7/25/2020

"Review for Cien"

4.5/5

What do you like best about Cien?

Cien is incredibly useful when it comes to tracking sales calls and giving me the ability to follow up. Review collected by and hosted on G2.com.

What do you dislike about Cien?

Learning curve is a bit difficult. Seemed to take more training than other sales softwares I’ve used in the past Review collected by and hosted on G2.com.

EA

Ed A.

Co Founder - Strategies & Innovation

Internet

Small-Business (50 or fewer emp.)

4/9/2019

"Great AI for Salesforce and improving sales efficiency"

4.5/5

What do you like best about Cien?

We like that we're able to quickly and easily see all of our open opportunities and more importantly, the ones that are predicted to close this month. The predictions are surprisingly accurate and helps my team with prioritization.

We also like that we can see how much value each sales person has created - it's changed the way we measure employee performance.

Review collected by and hosted on G2.com.

What do you dislike about Cien?

We use multiple currencies and the app only provides 1 currency, so the booking values are not always 100% accurate. Review collected by and hosted on G2.com.

What problems is Cien solving and how is that benefiting you?

We realized quickly that not all of our reps were entering all data that they could have, and since Cien uses past data to form predictions about current deals, our reps corrected their behaviour and are now logging much more data. Now that we have this data, we're able to better analyze how our business is performing in certain areas and whether or not we are able to target new verticals. Review collected by and hosted on G2.com.

DH

Donald H.

President

Small-Business (50 or fewer emp.)

5/6/2019

"Lots of knowledge, Great communication and easy to work with"

5/5

What do you like best about Cien?

Cien is able to understand our Salesforce data like no own else. Their standardization of our not-always-clean data has helped us identify new markets we were unaware of before. They've also been able to make some recommendations as to how we're handling our data which is saving our employees time and making our data easier to look at. Review collected by and hosted on G2.com.

What do you dislike about Cien?

It would be nice if they had an interface that works directly within Salesforce. Review collected by and hosted on G2.com.

What problems is Cien solving and how is that benefiting you?

We utilized their Data Enhancement Services to help us identify and remove hundreds of duplicate records. Their duplication models seem to work much better than Salesforce's Dupecheck. As mentioned above, the standardization of additional data points has helped us realize potential markets and channels to attract new business. Review collected by and hosted on G2.com.