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Chili Piper Reviews & Product Details - Page 2

Chili Piper Overview

What is Chili Piper?

Chili Piper is the all-in-one Demand Conversion Platform, used by Intuit, Spotify, Airbnb, Gong, and thousands more 🌶️ We are the only platform that consolidates Form Routing, Chat, Lead Distribution, and Scheduling. Everything you need to improve conversions across your funnel and streamline the transfer of leads from: - Webforms - Cold calls - Your G2 page - Within your actual product - Email campaigns - Literally anywhere you’re getting new leads, outbound or inbound Wouldn’t you say it’s time to spice up your revenue team? 🔥

Chili Piper Details
Product Website
Languages Supported
Arabic, Czech, Danish, German, Greek, English, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Chili Piper is the leading inbound conversion platform for B2B revenue teams made of 4 products: 1. Form Concierge to double your inbound conversion rates: instantly qualify, route, and book from any inbound web form. 2. Distro for a no-code, automated lead distribution: route leads instantly to the right rep every time. 3. Handoff to schedule meetings on behalf of other reps: say goodbye to your lead routing spreadsheet and pass the baton from one rep to the next instantly. 4. Instant Booker to close more deals with one-click scheduling: book meetings faster and log all activities in your CRM automatically.

How do you position yourself against your competitors?

Chili Piper is the only demand conversion platform that focuses on integrating with your existing tech stack inclusing G2, Sendoso and Reachdesk so you have more visibility into your sales funnel.

For B2B revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is the leading inbound conversion platform that handles both routing and scheduling.

Other solutions stop at simple round-robin routing, while Chili Piper integrates with Salesforce or Hubspot CRM to instantly qualify and route leads using segmentation data like industry, vertical, account owner, and more.


Seller Details
Company Website
Year Founded
2016
HQ Location
Brooklyn, NY
Twitter
@chilipiper
2,107 Twitter followers
LinkedIn® Page
www.linkedin.com
252 employees on LinkedIn®
Description

Chili Piper is a scheduling and routing software platform designed to enhance the efficiency of sales teams and improve customer engagement. It offers tools for instant booking, lead distribution, and meeting scheduling, allowing businesses to streamline their appointment processes and increase conversion rates. With features such as calendar integration and automated workflows, Chili Piper helps organizations optimize their sales processes and enhance the overall customer experience. For more information, visit their website at [chilipiper.com](https://www.chilipiper.com).


Mary W.
MW
Overview Provided by:

Recent Chili Piper Reviews

Christopher H.
CH
Christopher H.Enterprise (> 1000 emp.)
4.0 out of 5
"New to Chili Piper!"
I just started using it this week and really do enjoy it. It's very easy to customize your settings to speficy exactly how you want your meeting i...
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Fraudulent company"
It can book appointments and there's a lot of complex things you can set up
Tuany  O.
TO
Tuany O.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy to implement, a great meeting manager for sales"
Easy to implement. Fair distribution of leads to the Sales area. The frequency of use is daily in our company, we have not had any bugs in the syst...
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Chili Piper Media

Chili Piper Demo - Qualify, route, and schedule meetings from anywhere
Let prospects book meetings from your website, G2 page, marketing emails, and more.
Chili Piper Demo - Less conversations, more conversions
Turn website visitors into booked meetings with the only Chat tool designed for conversions.
Chili Piper Demo - The only smart scheduling tool for reps
ChiliCal is the smartest way for reps to book meetings. Auto time zone detection, auto-suggested times, and more.
Chili Piper Demo - Route and schedule meetings on behalf of others
Let your SDRs/BDRs route and schedule meetings with an AE team.
Chili Piper Demo - Simple yet powerful lead routing
Lead routing shouldn't be your full-time job. Distro is easy to use with all the advanced features you expect in a lead routing tool — route on standard/custom objects, fuzzy matching, deduping, and more.
Chili Piper Demo - Concierge: Qualify, Route, and Schedule Meetings
Let prospects book meetings from your website, G2 page, marketing emails, and more.
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Video Reviews

687 Chili Piper Reviews

4.6 out of 5
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687 Chili Piper Reviews
4.6 out of 5
687 Chili Piper Reviews
4.6 out of 5

Chili Piper Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Chili PiperQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Mike A.
MA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Chili Piper?

Routing queues for different groups easy to spin up and create variations. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Queues do not follow order, balance, or next up as advertised. Support cannot explain why.

Insane price hike a week before renewal when they knew we couldn't rip and replace within a week. Didn't budge on price increase despite us giving notice to cancel the next term - must be a corporate decision to bolster revenue for the next few quarters even if it kills renewals. Terrible partners, look forward to replacing this tool. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Scheduling meetings from our website to the sales organization. Review collected by and hosted on G2.com.

Response from Karah Blandford of Chili Piper

Hi Mike,

Sorry to hear about your frustrating experience with our platform and issues with your queues. By default, round-robin queues will pick the assignee with the fewest meetings assigned based on your setup rules as the default person to book a meeting with.

The last time we discussed with your team, we provided a few solutions, such as grouping queues together and turning on the "never reset" Round Robin feature that we hope will address your concerns. We're committed to helping you and your team get to the bottom of this, and our team will be reaching out to you with other possible solutions to see if we can make this work for you.

We'll be following up shortly with your team, and in the meantime if you'd like to continue the conversation, feel free to reach out to me at karah@chilipiper.com

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chili Piper?

I can go back and listen to my calls and product demos to see what I can improve on and see if I missed something the customer said to close the sale. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

I am new to using it just 3 months so I am not an expert of scripts, setting which type of email to send for the different demos I set up. Example if it is a demo or a follow up call. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

I never miss a meeting or follow up. Sync's to my calendar. Great way to track all events. Review collected by and hosted on G2.com.

Belle K.
BK
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chili Piper?

I don't need to coordinate with others. Scheduling a meeting with me can be done within seconds. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

When I block time on my calendar for studying or personal reasons, it looks like I am unavailable which affects my IBs. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Anybody can easily looking into my calendar and schedule a meet with me. It removes hours of work routing leads manually. Review collected by and hosted on G2.com.

Sam N.
SN
Compensation Professional
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Chili Piper?

Very easy to use. Love that I have the option of pinning it to my google chrome server as an add on Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

The meeting buffers... they are great but I wish I could rename them. Like "Prep for call" and "Follow Up Work" Review collected by and hosted on G2.com.

Recommendations to others considering Chili Piper:

Super easy to navigate and use! Support team is VERY helpful Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

scheduling issues. Chili Piper allows clients to look at my calendar and schedule verse me having to hold spots and go back and forth with clients on a day/time. Review collected by and hosted on G2.com.

Response from Karah Blandford of Chili Piper

Hi Sam - we're so glad you're seeing value from Chili Piper and it's been easy to use for you and your team!

SJ
Marketing operations Manager.
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chili Piper?

Chili piper has highly robust integration capabilities; we have seamlessly integrated it with google workspace and Slack. Allowing us to easily manage customer and prospect information, schedule meetings, and track lead progress without switching between multiple systems. We have leveraged ChiliPiper's integration with Gmail to schedule conferences and send reminders on the panels easily. It allows booking sessions with clients when various teams in different locations are involved. It also has a user-friendly and simple-to-use interphase, which anyone on the team can easily use despite their skills in using ChiliPiper. The platform has made it easy for us to connect with customers and prospects and track important information about them.

The tool also provides automatic email reminders that are useful in optimizing our sale process, thus reducing the workload and eliminating the need to remember or write down calls by hand with the risk of them being lost. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Chili Piper does not always correctly reflect time zone changes when booking in advance, which may lead to confusion and stress around time changes, especially when booking with international customers. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Chili Piper helps us automatically set up client meetings conveniently for both of us. It has helped us eradicate the issue of double booking meetings as it shares our calendar with clients. Chili Piper also provides a set of lead routing, tools, analytics, and reporting features that help our businesses track the performance of our sales and marketing efforts. It allows us to manage and qualify leads, route them to the appropriate team members, and follow the progress of each prospect. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chili Piper?

Chili Piper implementation and support is incredible

Product is easy to use and get started with

Fast time to value

Great value for software Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Distro doesn't have as many native integrations as stand alone lead routing products but for he platform value it cannot be beat. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Able to vastly improve our speed to lead and fix our leaky pipe from inbound marketing to sales. Review collected by and hosted on G2.com.

PB
Business Development Manager
Capital Markets
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Chili Piper?

Chili Piper makes scheduling simple and clear. It has a great user interface, a quick setup process, and offers numerous helpful features like scheduling by appointment type or allowing multiple people to be assigned to a booking. The calendar is also very intuitive, allowing for easy access to all appointments in one place. When on the platform it's a breeze figuring out everything from scheduling an appointment, generating reports, making calls, and responding to emails - making it very easy for staff members to keep up. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

When syncing with Outlook or Gmail, my schedule often appears to be off by one hour. The settings appear correct and they will sync back up but sometimes I will open the calender on a different day and my schedule will jump to a different day causing problems with lead management and other tasks. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Scheduling is one of the biggest problems with client management. Being able to schedule client appointments is critical to ensuring you don't miss out on a crucial booking, and scheduling time for your team to call clients is key to ensuring you can successfully manage your marketing campaigns. With Chili Piper, I'm able to schedule all of my appointments in one place, keeping track of everything easily, and I'm able to keep track of my team's progress easily and quickly by having a clear calendar that we can all access. Review collected by and hosted on G2.com.

Response from Karah Blandford of Chili Piper

Hey Patrick! Really appreciate your thorough review of Chili Piper and we're glad to see you've had success implementing CP as part of your tech stack. We're curious to hear more about the issue you're experiencing with the syncing on your calendar. Feel free to reach out to your CSM or email karah@chilipiper.com. We'd be happy to help diagnose the issue and get you on your way to a perfect match on your calendar!

Thanks again for the feedback, it's customers like you who make our day with these positive reviews!

Mary N.
MN
Channel Manager | Review Sites
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Chili Piper?

I currently help over see my conpany's G2 profile and I love that Chili piper integrates with G2. The ease of set up and use was fantastic. It has been a game changer! Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

I haven't encountered anything that I dislike. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

Specifically with my role, chili piper allows visitors to our G2 profile to request and schedule a demo directly from the site without being redirected to an outside landing page. It has helped increase the number of requested meetings. Review collected by and hosted on G2.com.

Manish W.
MW
Head of Sales and Marketing
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chili Piper?

I like its ability to help our team to manage sales and marketing processes in a more organized and effective way. It also enables better collaboration and coordination among our team members, which can help improve the overall effectiveness of our sales and marketing efforts

It provides a range of customizable features and integrations that can be tailored to our company's specific needs and preferences

Offers a user-friendly interface and easy-to-use tools for our teams. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

We risk miscommunications with clients during appointment scheduling or other errors if the software is not used correctly or if there are problems with the data it is working with. Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

It has taken away the difficulty in managing and coordinating the scheduling of sales appointments, which can lead to missed opportunities and inefficiencies

By acquiring Chili Piper, we said goodbye to poor customer engagement and communication, which resulted in lost sales and reduced customer satisfaction.

Chili Piper's software helps us automate lead routing and appointment scheduling, saving time and improving our sales and marketing efficiency. Review collected by and hosted on G2.com.

Jitske A.
JA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chili Piper?

Its easy to send my meeting link and for people to see my availability Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

The buffers are not mandatory to honour so sometimes people schedule a meeting with me which is back to back to another meerting because they didnt respect the buffers Review collected by and hosted on G2.com.

What problems is Chili Piper solving and how is that benefiting you?

automizing scheduling a meeting Review collected by and hosted on G2.com.