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ChatWork Reviews & Product Details

Blessing O.
BO
business owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ChatWork?

Very user friendly and seamless to operate Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

can be better simplified for non english users Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

personal business support Review collected by and hosted on G2.com.

ChatWork Overview

What is ChatWork?

ChatWork is all-in-one group chat for global teams. It brings secure messaging, task management, file sharing and video chat all in one place.

ChatWork Details
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Product Description

ChatWork is all-in-one group chat for global teams. It brings secure messaging, task management, file sharing and video chat all in one place.


Seller Details
Seller
ChatWork
Year Founded
2004
HQ Location
Tokyo, Japan
Twitter
@chatwork_en
939 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®

Hayato I.
HI
Overview Provided by:
Product Manager at ChatWork

Recent ChatWork Reviews

Vaibhav L.
VL
Vaibhav L.Small-Business (50 or fewer emp.)
4.5 out of 5
"One platform for all internal coversations and task management"
ChatWork is amazing, it replaced my other project managemt tools which were highly expensive as compare with ChatWork.
Ravi  K.
RK
Ravi K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Chatwork review"
nables instant messaging and file sharing within teams and groups.
Abhilasha P.
AP
Abhilasha P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool for a newbie"
I've been using IBM Watsonx Assistant for a few months, and it's been a great tool for building smart, AI-driven chatbots. The interface is user-fr...
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51 out of 52 Total Reviews for ChatWork

4.4 out of 5
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51 out of 52 Total Reviews for ChatWork
4.4 out of 5
51 out of 52 Total Reviews for ChatWork
4.4 out of 5

ChatWork Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ChatWorkQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Abhilasha P.
AP
Client Success Associate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ChatWork?

I've been using IBM Watsonx Assistant for a few months, and it's been a great tool for building smart, AI-driven chatbots. The interface is user-friendly, even for someone without deep coding experience, and the level of customization is impressive. It integrates smoothly with our existing CRM and messaging platforms, making it easy to scale across multiple channels. One thing I appreciate is its multilingual support, which helps with our global customer base. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

The only downside is that setting up complex workflows can sometimes require technical help, but overall, it’s been a powerful tool for improving customer interactions and streamlining operations. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

I've been using IBM Watsonx Assistant for a few months, and it's been a great tool for building smart, AI-driven chatbots. Review collected by and hosted on G2.com.

Vaibhav L.
VL
Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ChatWork?

ChatWork is amazing, it replaced my other project managemt tools which were highly expensive as compare with ChatWork. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

The interface feels a bit old-school compared to modern collaboration tools. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Combines messaging, video calls, task management, and file sharing in one platform. Now no need to integrate with multiple softwares Review collected by and hosted on G2.com.

LK
Chief Accounting Officer
Government Administration
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

It is convenient that all our team communication, tasks, and files are in one place with the help of ChatWork for our small marketing team. Luckily, it has fast communication and easy to navigate through projects dirt list and assigning documents in special groups. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

It takes time and could be quite frustrating when one is searching for very old messages or specific threads within the chat. It is not possible to search messages using keywords or sort the results based on date or the sender. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

With ChatWork, interaction and coordination of projects in the team has been enhanced. Such a tool unifies communication and thus there is no need for other tools as all are in the loop. Review collected by and hosted on G2.com.

ES
Principal Project Manager
Government Administration
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

I don’t know how I could have worked without ChatWork as it makes managing the work and collaboration so easy. I particularly like the interface to be swift and simple and the option to set up separate channels for particular projects. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

Sometimes, if I am looking for information or files about something in particular, I have to separately type in chats, tasks, and folders, which is very tiring. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

ChatWork does away with the need to switch between apps for communication, task, and file sharing. This helps my team in particular to get the synergy effect, which leads to the overall increases in productivity. Review collected by and hosted on G2.com.

Prasanta P.
PP
Cluster Engineer at American Tower Corporation
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

Chatwork is a free download business chat app for windows also android version.Currently i'm using it for my office work, business meeting, calls, and chat.As a telecom engineer, It's also use my telework, task management work.Its safe for transferring data,document .I can use multiple account in one app but different phase. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

Chatwork disadvantages are user interface too bad, sometimes difficult to handle personal and professional accounts at the same time. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Chatwork best part is high security for transfering data in global team. As a telecom engineer, I also use my telework, task management work.Its safe for transferring data,document .I can use multiple accounts in one app but in different phases. Review collected by and hosted on G2.com.

Ravi  K.
RK
Faculty Member
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ChatWork?

nables instant messaging and file sharing within teams and groups. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

e pricing plans may not be as competitive as some other collaboration tools. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Task Management

File Sharing

Video Conferencing Review collected by and hosted on G2.com.

Akshit T.
AT
Business Development Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

ChatWork is a simple app for team chats and meetings, making it easy to collaborate and share ideas effectively. Their customer servies is good. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

Everything is great, but sharing files could be easier. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

it helps to create communication groups. Instant chat, channels and document sharing make group work easier and improve internal communication. Review collected by and hosted on G2.com.

SS
GENERAL MANAGER of IT at MS PRIDE ODISHA FEMININE PRODUCTS ( LOVISSA ).
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

For me, Chatwork has been a game-changer in the way I manage my work and connect with colleagues. The platform allows me to store my files and notes while providing the ability to keep engaged in conversations with anyone on my list. The best part for me is the facility to create group chat rooms for each project that allows me to mark important groups for quick identification making teamwork more efficient. It supports various file formats like Word and Excel and provides the ability to preview them right into the browser. There are quick options to engage in communication with a team member. The implementation of the features in the platform is really great. Lastly, the customizable notifications on my computer allow me to manage my workflow effectively. Overall This platform has transformed the way I work and collaborate with my team. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

Chatwork, in my experience, left much to be desired. The real-time translation feature is pretty unreliable which often delivers inaccurate translations. Furthermore, transferring large files within the platform proved to be a tedious and time-consuming task. The UI is pretty complex for newcomers as well and the poor design and dashboard add an unnecessary learning curve. The premium pricing is on the heavy side as well and there is a limitation of group chats that limits users to join numerous groups. The mobile app is equally disappointing, occasional lags are pretty common. The customer service of the platform is really neglectful at times. Overall this platform demands substantial improvements for practical usage. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Chatwork is an invaluable tool for managing my work and staying connected with colleagues. The way it simplifies file and note storage while allowing me to keep having conversations with anyone in my contacts is a game-changer. The utility I find very impressive is the flexibility it offers when it comes to file uploads. It supports uploads in various file formats like Word, Excel, and images. The custom notification system offered by this platform helped me to stay organised and in the loop. Overall this platform helped to streamline my process of working and is really an indispensable platform for me. Review collected by and hosted on G2.com.

VK
Account Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

It is optimized very well and qualitatively superior and easy to set up group chats and the ability to add files and pics to conversations makes it exceptionally good. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

I didn't see anything wrong with it. The operation of all functions is very intuitive and I just would love to see what new features are we up for in the future. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Instant chat, multiple channels and document sharing has simplified group work and provided a central space where we can share all sorts of information. Review collected by and hosted on G2.com.

OI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatWork?

Being fast, easy and practical, it offers comfort to all users and it is a very immediate tool for organizing groups, chats and meetings. Review collected by and hosted on G2.com.

What do you dislike about ChatWork?

I have no found any particular shortcomings in using the tool. Review collected by and hosted on G2.com.

What problems is ChatWork solving and how is that benefiting you?

Allowed me to communicate fluidily with my team mates through calls, messages and meetings, which was key to our quick communications as a team. Review collected by and hosted on G2.com.