Chattermill Reviews & Product Details - Page 2

The ability to collate and analyse multiple data points across many of our apps and markets simultaneously is super great. I also really love the AI insights which save me heaps of time in collecting data to share with stakeholders. Chattermill is also really easy to use, and we have onboarded many of our colleagues from various functions to self service themselves when it comes to CX data, so again saving us a lot of time. Review collected by and hosted on G2.com.

Sometimes the automated workflows can be a bit buggy, but this is usually fixed quickly and is really a minor flaw. Review collected by and hosted on G2.com.

Multiple layers of feedback are centralised in one place, like a one stop shop for understanding customer experience and where we can improve. If we have a question, it's usually answered fairly quickly and promptly. It's easy to use and grab insights quickly. Review collected by and hosted on G2.com.

I don't think there are downsides but like any platform, lots of room to grow. Further integrations, more features to compile reports and a continous improvement for the AI features. Review collected by and hosted on G2.com.

The insights filter which summarises sentiment and the underlying causes based on it's analysis of NPS feedback. It is easy to set up dashboards to see NPS, and you can get quick insights based on filtered results. Review collected by and hosted on G2.com.

The insights feature does not always have great discretion certain types of causes for sentiment Review collected by and hosted on G2.com.

You can get all the information you need from different sources (ex. Airbnb, booking, google, our own, etc) in just one place.

Thanks to the mutiple filters, you can find what you need more efficiently. Review collected by and hosted on G2.com.

Sometimes the filter don't work as they should.

I think you could still work on the sentiment one, because it is not as accurate as it could be. Review collected by and hosted on G2.com.

You can connect all your databases and then the tool will analyse very precisely the inputs to give you a comprehensive analysis of your users experience, pain points and satisfaction comments. Our database is in french and the model still manage to understand accurately what we are looking for. I mainly use it for research when I want to analyse a flow but it can also be used as a day to day CSAT monitoring tool.

I find the tool very easy to use as you just need to enter keywords and get feedback from it. Review collected by and hosted on G2.com.

There always is a bias with these kind of analysis : user mostly take time to leave a comment when they are unhappy with the service. This aspect doesn't seem to be talen into account in the global rating. Review collected by and hosted on G2.com.

Chattermill allows you to compile survey data in one place and find trends. The dashboard feature is really helpful in organising feedback into actionable insights. Review collected by and hosted on G2.com.

The phrasal analyis is getting better but could still use some work. I've found that it sometimes gets stuck on a certain theme. Review collected by and hosted on G2.com.

First, their team is incredibly supportive and ready to assist whenever needed. They’re always available to guide us through every process, ensuring we get the most out of the platform.

Second, Chattermill's ability to centralize feedback from multiple data sources and analyze it with impressive accuracy. The insights is helpful feature and easy to interpret, and the dashboards are easy to customize and make tracking needs both simple and effective. Review collected by and hosted on G2.com.

While Chattermill offers valuable insights, it can be challenging to understand the nuances of specific issues. The sheer amount of data sometimes makes it difficult to identify and address niche problems effectively. Review collected by and hosted on G2.com.

Helps to save time by splitting a big amount of free text into topics and identify the overal narratives. The visualisation posibilities are interesting as well. The team has been responsive and helpful. Review collected by and hosted on G2.com.

Sometimes the AI identifies the categories wrong so you still need to double-check any conclusion made but this can be a feature of any AI functionality at this point. Review collected by and hosted on G2.com.

It is useful since it would provide specific data that the user might need. Review collected by and hosted on G2.com.

The downside of this tool is it hard to navigate at first. Review collected by and hosted on G2.com.

I really appreciate how Chattermill makes it super easy to understand what customers are saying across different channels. The platform is quite user-friendly, and I don't need to be a data scientist to get valuable insights. Review collected by and hosted on G2.com.

The keyword search function could be improved, especially when searching for terms that don't exactly match the customer's text. For example, if I search for "difficult to use," it might miss feedback that says "not user friendly" or "complicated". Review collected by and hosted on G2.com.