Chattermill Features
What are the features of Chattermill?
Feedback Management
- Tagging
- Segmentation
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring
Feedback Sources
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels
Setup
- Integration
Data
- Data Visualization
Analysis
- Sentiment Analysis
Generative AI
- AI Text Generation
- AI Text Summarization
Top Rated Chattermill Alternatives
Chattermill Categories on G2
Filter for Features
Survey Management
Brand Design Consistency | Creates feedback forms that are consistent with the design of the site. 32 reviewers of Chattermill have provided feedback on this feature. | 87% (Based on 32 reviews) | |
Survey Deployment | Supports the creation and deployment of different survey types on different channels or devices. 28 reviewers of Chattermill have provided feedback on this feature. | 86% (Based on 28 reviews) | |
Feedback Collection | Based on 36 Chattermill reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources. | 89% (Based on 36 reviews) | |
Device Responsiveness | Allows designs to adapt automatically to the device that users access the survey or software. This feature was mentioned in 35 Chattermill reviews. | 86% (Based on 35 reviews) |
Process Management
Feedback Aggregation | Based on 42 Chattermill reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights. | 88% (Based on 42 reviews) | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. This feature was mentioned in 32 Chattermill reviews. | 83% (Based on 32 reviews) | |
Real-Time Analysis | Based on 39 Chattermill reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time. | 87% (Based on 39 reviews) | |
Real-Time Action | As reported in 33 Chattermill reviews. Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. | 84% (Based on 33 reviews) |
System Management
Security | Based on 33 Chattermill reviews and verified by the G2 Product R&D team. Provides a secure and compliant system. | 90% (Based on 33 reviews) | |
System Monitoring | Based on 27 Chattermill reviews and verified by the G2 Product R&D team. Continually inspects, audits, and monitors system to keep it up to date. | 87% (Based on 27 reviews) |
Feedback Management
Tagging | Tag content to organize and assign to specific departments or categories This feature was mentioned in 83 Chattermill reviews. | 79% (Based on 83 reviews) | |
Segmentation | Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 82 reviewers of Chattermill have provided feedback on this feature. | 82% (Based on 82 reviews) | |
Custom Reports and Dashboards | As reported in 83 Chattermill reviews. Allows users to easily build customized reports and dashboards. | 86% (Based on 83 reviews) |
Feedback Analysis
Thematic Analysis | Based on 86 Chattermill reviews. Identifies key phrases, themes, and patterns within a given text | 86% (Based on 86 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 84 Chattermill reviews. | 88% (Based on 84 reviews) | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 81 Chattermill reviews. | 88% (Based on 81 reviews) |
Feedback Sources
Online Reviews | Based on 74 Chattermill reviews. Analyzes feedback from online reviews | 86% (Based on 74 reviews) | |
Surveys | As reported in 75 Chattermill reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools | 89% (Based on 75 reviews) | |
Social Media | Based on 57 Chattermill reviews. Analyzes customer feedback from social media | 75% (Based on 57 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 70 Chattermill reviews. | 83% (Based on 70 reviews) |
Setup
Integration | Provides the ability to import data from a variety of sources and in multiple data formats. This feature was mentioned in 43 Chattermill reviews. | 83% (Based on 43 reviews) | |
Maintenance | Consistently maintains, updates, and tests data sources to ensure quality. This feature was mentioned in 42 Chattermill reviews. | 85% (Based on 42 reviews) | |
No-Code | Allows users to analyze data easily without the need to code. 34 reviewers of Chattermill have provided feedback on this feature. | 88% (Based on 34 reviews) |
Data
Security | Ensures privacy and security of customer data. This feature was mentioned in 38 Chattermill reviews. | 87% (Based on 38 reviews) | |
Data Visualization | Visualizes text data through charts and graphs. This feature was mentioned in 46 Chattermill reviews. | 89% (Based on 46 reviews) |
Analysis
Automation | Automates back-end technical manual processes. This feature was mentioned in 40 Chattermill reviews. | 87% (Based on 40 reviews) | |
Named entity recognition | As reported in 32 Chattermill reviews. Identifies entities such as organization, person name, location, etc | 83% (Based on 32 reviews) | |
Keyphrase Extraction | Based on 42 Chattermill reviews. Extracts keyphrases to determine patterns and themes within text. | 85% (Based on 42 reviews) | |
Topic Analysis | Based on 42 Chattermill reviews. Automatically identifies and organizes text based on topic or subject matter. | 85% (Based on 42 reviews) | |
Sentiment Analysis | Based on 44 Chattermill reviews. Utilizes sentiment analysis to capture user feedback. | 88% (Based on 44 reviews) | |
Language Identification | Identifies the language in which text was written in. 40 reviewers of Chattermill have provided feedback on this feature. | 86% (Based on 40 reviews) |
Customization
Pre-Built Parameterization | Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. This feature was mentioned in 29 Chattermill reviews. | 82% (Based on 29 reviews) | |
Custom Extension | Allow user to add custom functions to Analysis capabilities This feature was mentioned in 29 Chattermill reviews. | 82% (Based on 29 reviews) | |
Compositionality | Based on 29 Chattermill reviews. User created models can be used as features/pre-built in other models | 79% (Based on 29 reviews) |
Generative AI
AI Text Generation | Based on 21 Chattermill reviews. Allows users to generate text based on a text prompt. | 75% (Based on 21 reviews) | |
AI Text Summarization | As reported in 24 Chattermill reviews. Condenses long documents or text into a brief summary. | 82% (Based on 24 reviews) | |
AI Text Generation | As reported in 14 Chattermill reviews. Allows users to generate text based on a text prompt. | 86% (Based on 14 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 15 Chattermill reviews. | 87% (Based on 15 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 44 Chattermill reviews. | 75% (Based on 44 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 47 Chattermill reviews. | 76% (Based on 47 reviews) |
