Chattermill
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Chattermill Reviews & Product Details - Page 17

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Chattermill Overview

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What is Chattermill?

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality and understand the voice of their customers. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK. For more information, visit www.chattermill.com. Chattermill was recognised by the G2 audience of software users as: #1 in Text Analysis Products #1 in Sentiment Analysis, Integration, and User Satisfaction in Text Analysis Products Momentum Leader in Feedback Analytics Products Easiest to do Business with in Feedback Analytics Products Loved by Users in Enterprise Feedback Management Products

Chattermill Details
Product Website
Discussions
Chattermill Community
Languages Supported
Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Chattermill is an artificial intelligence software that applies artificial neural networks to customer feedback, to learn from data and help make more customer-centric decisions.

How do you position yourself against your competitors?

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.

Here's why we're different:
We unify customer data across 50+ integrations.
Chattermill’s AI model was built specifically for CX.
Our platform delivers actionable insights to help you make informed decisions.
We provide exceptional customer support and industry expertise when you need it.
We make CX a revenue-driving function for your business.

Seller Details
Seller
Chattermill
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
465 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
Description

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

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Overview Provided by:
Natalia Dwórznik

Chattermill Integrations

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Integration information sourced from real user reviews.
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Recent Chattermill Reviews

DB
Darya B.Enterprise (> 1000 emp.)
5.0 out of 5
"A Game-Changer for Omnichannel Insights"
Chattermill has transformed how we analyze feedback from all our channels - online, app and in store. We use it to integrate multiple data sources ...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Making my daily work much easier"
I love how much data i can pull from all the different dashboards, themes and feedbacks. It's super easy to understand, so it makes it easier for m...
Read more
Т
Татьяна .Enterprise (> 1000 emp.)
5.0 out of 5
"convenience simplicity quality"
Ease of use, high quality information, user-friendly interface, comfortable communication with the team
Read more

Chattermill Pricing

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Chattermill Media

Chattermill Demo - Chattermill's Customer Experience Intelligence Platform
Chattermill’s Customer Experience Intelligence platform unifies and analyzes your customer feedback from surveys, product reviews, support tickets, social media channels and voice calls, and provides actionable intelligence accessible to anyone.
Chattermill Demo - Categories & Themes
Get reliable results with AI that automatically organizes feedback into categories and themes, saving you time and eliminating bias. Chattermill goes beyond keyword matching by using advanced theme detection technology to identify multiple concepts and sentiments for deeper analysis.
Chattermill Demo - Powerful Reports & Dashboards
Understand your CX metrics through powerful reports and dashboards and get deep customer insights with various segmentation options. Identify the hidden patterns and get to the root cause of the key issues. It’s fast and simple for anyone.
Chattermill Demo - Team Dashboards
Creating a user-friendly dashboard for you and your team now takes seconds. Take your most important metrics, charts, and tables, and add them to your custom dashboard with a few clicks. You can build Dashboards for different areas of your business – CX, support, product, retail stores, just abou...
Chattermill Demo - Impact Analysis
Identify what’s having the biggest impact on your key metrics so you can prioritize which issues to address first.
Chattermill Demo - Anomaly Alerts
With Chattermill Anomaly Alerts, you’ll get notified when important events happen – think security incidents, payment issues, or shipment slowed – so you can keep your fingers on the pulse.
Answer a few questions to help the Chattermill community
Have you used Chattermill before?
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169 Chattermill Reviews

4.5 out of 5
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169 Chattermill Reviews
4.5 out of 5
169 Chattermill Reviews
4.5 out of 5

Chattermill Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ChattermillQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Internet
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

Very easy to navigate, and super intuitive. I love how easily accessible all the data and how easy it is to integrate our CRM. Really defines being the "voice of the customer" Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

Sometimes customer sentiment can fall into the incorrect bucket or category,. Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Customer sentiment, nps and satisfaction. Review collected by and hosted on G2.com.

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PD
Freelance Product Designer
Internet
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Chattermill?

Being able to filter by word or theme and ease of use Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

Sometimes themed insights don't apply and some translations don't apply well. Review collected by and hosted on G2.com.

Recommendations to others considering Chattermill:

Easy to use, easy to find consumer feedback Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Seeing where our product fails and understanding what our customers need. Review collected by and hosted on G2.com.

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TC
Tim Cameron
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

The fact that Chattermill's NPS classification is incredibly accurate and their platform is very fast. Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

I'd like a feature to only read comments I hadn't read before. Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Understanding the themes of our customer's pain points (and the things the like) about using our product Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

the ability to quantify and bring data to historically qualitative customer insights Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

not all categories / tagging is optimal, and as an end user, i don't have much say (i think the admin who set it up for us made the decisions) Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

better understanding customer survey data - we're able to quantify sentiment across multiple dimensions, not something we've been able to do at a scalable way before Review collected by and hosted on G2.com.

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Verified User in Printing
EP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Chattermill?

Chattermill has revolutionised the way we engage with customer feedback and has made our NPS program so much more insightful and useful. Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

Very little! Chattermill has been a great partner for us. Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Cross functional teams have been able to benefit from aces to real time customer feedback and we’re able to see how our actions impact customer sentiment easily and rapidly. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Chattermill?

This is a very powerful tool, able to provide lots of insights which is useful for the company. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

There should be some pre loaded data dashboard template to make things easier. Overall this is stil a very good tool. Review collected by and hosted on G2.com.

Recommendations to others considering Chattermill:

Na Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

NA Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Food Production
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

The fact it splits all of the customer feedback into themes and segments Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

Sometimes the themes are not specifc enough Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

We have been able to understand the nps score more effectively and zone in on problem areas Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

Responsive and work with us well, responding to our projects and working with us efficiently Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

nothing so much so far. I've started a project with them in the last few months. Time will tell Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Understanding customer reviews Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chattermill?

Chattermill is a helpful tool which is easy to use and has clean ui. Review collected by and hosted on G2.com.

What do you dislike about Chattermill?

Doesn't segment the data how I would like always Review collected by and hosted on G2.com.

What problems is Chattermill solving and how is that benefiting you?

Easy reporting Review collected by and hosted on G2.com.

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