Chatsimple Pros and Cons

We are currently using ChatSimple in the testing phase and are thrilled with the initial results. The tool is extremely user-friendly and the automation is already saving us a lot of time. We particularly like the customization options of the bot, which optimally handle our customer inquiries. Review collected by and hosted on G2.com.

Some advanced design customizations would be helpful to further align the chatbot with our branding, but overall a great tool with a lot of potential! Review collected by and hosted on G2.com.

In our mission to become trusted AI advisors for our clients' we have reviewed hundreds of AI applications over the past couple of years. Out of all these, we have chosen to work with only three. This one stands out for three key reasons: continuous innovation, seamless integration, and exemplary customer support. Review collected by and hosted on G2.com.

Once in a while, we come across a minor tech glitch when trying to delete an agent no longer in use. This is usually resolved by logging out and logging back into the platform. The team is also very responsive in addressing these issues when they occur. Review collected by and hosted on G2.com.

IIt provides clear answers to our questions. We just need to insert as much specific information as possible. He is also an excellent promoter of our services.

Customer feedback is very positive. Review collected by and hosted on G2.com.

We are very satisfied with Chatsimple. However, for smallcompanies, the payment plan is still a little high. Review collected by and hosted on G2.com.

Chatsimple's AI tools are amazing! They crunch our data for insights & their AI bot handles customer service and sales headaches.Hao is amazing absolutely the best service!We're more efficient & customers love it. We highly recommend it. 5 stars! Review collected by and hosted on G2.com.

We really don't have any complaints at all. Review collected by and hosted on G2.com.

Extremely simple to configure in matter of minutes not hours if you have good data as training materials. Review collected by and hosted on G2.com.

More customization on appearence and proposed suggested questions, business goals and qualiy leads based on your own training data (i.e. do the work for me on those three configurations). Review collected by and hosted on G2.com.

Training the bot is very easy. Just upload user manuals, text files or let it read your website. If you want specific answers, train it as an AI as well. I love to fine-tune it to get the best results. I see even our resellers are using it to gather information. Review collected by and hosted on G2.com.

Not much, I would love to pay for some extra features. Only the cheapest payment plan is already a bit steep. Review collected by and hosted on G2.com.

It's easy to use and we have had amazing support from the Chatsimple team as we had some unique requirements for our business. Fantastic. Review collected by and hosted on G2.com.

Not many downsides! We had some things we wanted to change about how the chabot operates but thankfully the Chatsimple team have gone above and beyond to accommodate this. Review collected by and hosted on G2.com.

Although have not yet uploaded to the website, I am eager to see the leads that it generates. With the help of the Chatsimple support team, who took ownership and supported the setup of the chatbot, made the training and desired responses simple and easy Review collected by and hosted on G2.com.

A couple of bugs that required a bit of tweaking from the support team, but they were able to resolve this within 24 hours Review collected by and hosted on G2.com.

you can get it up and running in 2 minutes, or spend a few hours really tailoring it to your needs.

it gives logical answers and customers love using it, chatsimple makes up a significant portion of our lead captures. Review collected by and hosted on G2.com.

a bit more depth of integration in the zapier outputs, mainly just being able to have the whole chat history via zapier for a lead but overall its good. Review collected by and hosted on G2.com.

Easy to set up - we already had some existing documentation Review collected by and hosted on G2.com.

All good so far. I wish they could also answer emails. Review collected by and hosted on G2.com.