Chatra Features
What are the features of Chatra?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Chatra Categories on G2
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Communication
Pop-up Chat | Based on 22 Chatra reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 87% (Based on 22 reviews) | |
Notifications | Based on 22 Chatra reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 84% (Based on 22 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 14 Chatra reviews. | 75% (Based on 14 reviews) | |
In-App Messaging | Based on 20 Chatra reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 82% (Based on 20 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Based on 20 Chatra reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 83% (Based on 20 reviews) | |
Conversation Archiving | Based on 22 Chatra reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 85% (Based on 22 reviews) | |
Lead Development | Based on 16 Chatra reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 79% (Based on 16 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 17 Chatra reviews. | 78% (Based on 17 reviews) | |
Team Inbox | Based on 18 Chatra reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 87% (Based on 18 reviews) | |
Customer Profiles | Based on 15 Chatra reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 80% (Based on 15 reviews) |
