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Chatmeter Reviews & Product Details

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com

Product Website

Seller

Alchemer

Discussions

Chatmeter Community

Overview by

Jennifer Abrams

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Chatmeter Integrations

(1)

Verified by Chatmeter

Chatmeter Media

Chatmeter delivers data-driven, all-in-one reputation and local SEO management solutions designed to help multi-location brands optimize online visibility, reputation, and CX strategy at scale.

Access honest, unfiltered customer feedback to complement your company’s preferred Business Intelligence (BI) tools including Tableau, Domo, Spotfire, or Qlik. Get specific with your data by building queries that provide your BI team with the data necessary to develop difference-making business s...

Chatmeter Demo - Chatmeter's Listing Management

Reach the right buyers by giving them a frictionless digital customer journey from the start. Easily add and update location information, photos, menus, services, promotions, and more into your listings with a few clicks. Take advantage of Chatmeter’s optimization tools to identify how your listi...

Chatmeter’s Pulse sentiment analysis tool leverages AI and machine learning to reveal location-based trends in real-time. With Pulse, you can pinpoint issues before they get out of hand, and discover opportunities for employee training and accolades.

Chatmeter Demo - Chatmeter's Reputation Management

Outrank your local competitors and increase positive reviews on Google and other search platforms. Chatmeter helps multi-location brands improve online visibility, create loyal customers, and increase foot traffic.

Chatmeter Demo - Chatmeter's Social Media Management

With our social solutions, communicate with followers and potential customers in every channel on one streamlined platform. Create, post, and schedule content across Facebook, Twitter, Instagram, Google Posts, LinkedIn, and more. Discover trending hashtags, track follower growth, and monitor your...

Official Downloads

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Ciara M.

Enterprise (> 1000 emp.)

11/7/2023

"Great Chatmeter Experience"

4.5/5

What do you like best about Chatmeter?

Dedicated account rep

AI intgegration

Review integration Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

Hopefully will continue to add more providers to the platform Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Ciara,

Thank you for your review! We're happy to hear that our platform helps you manage your reviews and makes your customers feel valued! If you need further assistance managing your reviews, don’t hesitate to reach out to your customer success manager.

Trent S.

Enterprise (> 1000 emp.)

6/21/2023

"Your one stop shop to manage your customer experience online"

4.5/5

What do you like best about Chatmeter?

Easily manage your online presence across multiple platforms with a single dashboard that is easy to use and frequently updated and improved. Utilizing this dashboard keeps your customers informed and improves SEO. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

There are a lot of add-ons and additional functionality that can be purchased. Expect frequent sales pitches if your business might benefit from those other services. Review collected by and hosted on G2.com.

What problems is Chatmeter solving and how is that benefiting you?

Chatmeter collects your business' reviews from Google, Bing, Apple, Yelp, etc. and allows you to respond to those reviews and provides you with extensive analytics based on those reviews. It also tracks keywords and your standings on search engines to help optimized SEO. We also use Chatmeter to create posts on GMB for nearly 100 locations to deliver the most up-to-date information to our customers and assist with SEO. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Trent,

Thank you for your review! Happy to hear that our solution helps you identify key words to improve your SEO. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Jenny Y.

Mid-Market (51-1000 emp.)

6/6/2023

"Productive, Time-Saver, Supportive"

5/5

What do you like best about Chatmeter?

It is hard to choose one thing I like best about Chatmeter. The platform allows me and my team to be our most productive with the multi-review response capability by giving us time back in our day, as we are not spending hours on end responding to individual responses. The other feature that is so impressive is their customer support. Our business listing specialist and customer success manager genuinely care about our business and go above and beyond when responding to feedback, issues, etc. Shout-out to Ali & Courtney! Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

The only thing that I don't like is that the platform does not support all reviews. For example, any reviews on Yelp through Apple cannot be responded to. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Jenny,

Thank you for your review! We’re happy to hear that our platform allows you to easily manage your reviews. Courtney and Ali are great and happy to support you! Please don’t hesitate to reach out if you have any questions.

Aspen F.

Enterprise (> 1000 emp.)

7/27/2023

"Chatemeter is responsive and helpful!"

5/5

What do you like best about Chatmeter?

Our reps always respond promptly and either resolve our concerns or connect us to someone who can. I feel supported through every step of the process. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

I have yet to find any major downsides to using Chatmeter. I wish they could update to Yelp, but that's more of a problem with Yelp's software. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Aspen,

Thank you for your review! Happy to hear that our support team has saved you time by helping you manage your listings. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Verified User in Retail

Enterprise (> 1000 emp.)

10/11/2022

"Useful Platform and Helpful Employees"

5/5

What do you like best about Chatmeter?

Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

Putting photos in individual spots rather than feeding them into all platforms is highly inconvenient when editing locations. It's always discouraging to see search analytics be down when new efforts have been made on our end to improve. It is also disheartening to see the LBV score not improve either. I also don't understand how our keywords have not improved at all after entering them into the system. I also do not know how we do not rank any higher after our many efforts so far. Review collected by and hosted on G2.com.

What problems is Chatmeter solving and how is that benefiting you?

Chat Meter is helping us understand how customers feel at our stores. The information helps us in marketing and our friends in human resources. We continue to do well business-wise, and the reviews help us understand what we do well and need to improve at the retail level. Their location editing features are comprehensive and have made my workflow much more straightforward with each update they make. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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6/22/23

Thank you again for your review! We’re happy to hear that our platform is helping you make improvements in your stores and has streamlined your workflow. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Hello,

Thank you for your review. We're glad that our platform is helping with SEO and happy to hear that you're getting all of the support you need! I will pass along your comments regarding LBV.

Genevieve V.

Mid-Market (51-1000 emp.)

6/29/2023

"Helpful and responsive."

5/5

What do you like best about Chatmeter?

What is most helpful about Chatmeter is the dashboard. It makes it very easy to change hours and answer questions and reviews. The monthly meetings with our account manager keep us updated with the latest improvements and answer any questions. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

The least helpful about Chatmeter is up till now we have not had a downside or disliked anything about Chatmeter. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Genevieve,

Thank you for your review! We’re happy to hear that our dashboard is easy to use and has helped you manage your listings and reviews. If you have any questions, you can always reach out to your customer success manager.

Nicole C.

Mid-Market (51-1000 emp.)

6/8/2023

"Chatmeter has made our reputation management a breeze!"

4/5

What do you like best about Chatmeter?

Consolidating our reviews for rapid responding is incredibly helpful, as well as managing our listings. Google has proven to be a thorn in our sides when it comes to user changes to our hours, so being able to get ahead of those is invaluable to us. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

Social Media management could improve a bit. It would be nice to be able to post to Facebook & Instagram simultaneously or edit individual posts across locations. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Nicole,

Thank you for your review! We’re happy to hear that our solution enables you to easily manage your Google listings. We’re always making improvements to our social media management tools, thank you for your feedback! If you have any questions, please don’t hesitate to reach out to your customer success manager.

Sahar H.

Marketing

Mid-Market (51-1000 emp.)

7/25/2023

"Epic Service!"

5/5

What do you like best about Chatmeter?

Since utilizing Chatmeter for our 55+ properties, I have been blown away by the customer service and continuous improvements they have made. I appreciate the connection with our reps. Courtney Olson has been on top of responses and solution seeks absolutly everything! When I am overwhelmed she and her team calm my nervers and solve the problems immediatly. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

I wish it would be better intigrated with some other platforms. Perhaps having it work with Apartment Ratings and Bing? But not the end of the world. Those are not as vital for us. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Hi Sahar,

Thank you for your review! We’re happy to hear that our solution helps you manage reviews for over 55 properties. Please continue reaching out to Courtney if you have any questions.

Andrew R.

Small-Business (50 or fewer emp.)

12/19/2023

"Our support system through ChatMeter makes it worth while."

4/5

What do you like best about Chatmeter?

The support we get from our rep Bianca. She is willing to do product demos and have monthly calls to touch base. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

We have gotten a lot of requests to add DoorDash, etc. comment functionality. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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Andrew,

Thank you for your review! Happy to hear that Bianca is providing great support. We have passed along your suggestion regarding DoorDash to our product team. If you have any questions please don’t hesitate to reach out.

Andres M.

Customer Engagement Analyst

Mid-Market (51-1000 emp.)

4/21/2021

"Chatmeter is the best for Reputation Management"

5/5

What do you like best about Chatmeter?

Chatmeter is the best service for Reputation Management. It helps me organize, receive, and reply in real-time to many reviews on different platforms, I can customize reports, and pull data using selected filters. Easy to learn, use, and navigate. I love how they keep creating new tools regarding searches for our offices. Review collected by and hosted on G2.com.

What do you dislike about Chatmeter?

1 one thing I don't like about Chatmeter is not being able to bulk reply to Yelp reviews. Another reason is that Cahtmeter does not support Google Chat or FAcebook DMs tools to reply and record. Review collected by and hosted on G2.com.

Response from Todd Roth of Chatmeter

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5/19/2023

Hi Andres,

Thank you for your review! Our product team is always creating new tools and improving our social features. If you have any questions, please don’t hesitate to reach out to your customer success manager or email support@chatmeter.com.

Hi Andres, thank you for taking the time to review our software. We’re happy to hear that our platform helps you reply to all your reviews and stay organized! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!