# Alchemer Reputation Management Reviews **Vendor:** Alchemer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 120 ## About Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. ## Alchemer Reputation Management Pros & Cons **What users like:** - Users appreciate the **efficiency of review management** with Alchemer, streamlining responses and maintaining accurate listings effectively. (9 reviews) - Users praise the **outstanding customer service** of Alchemer, highlighting responsive support and proactive assistance from representatives. (6 reviews) - Users appreciate the **ease of use** of Alchemer Reputation Management, making training and implementation seamless for teams. (6 reviews) - Quick Response (6 reviews) - Centralized Management (5 reviews) - Users commend the **excellent customer support** from Alchemer, highlighting prompt assistance and effective issue resolution. (5 reviews) - Users appreciate the **helpful support** from Chatmeter, enhancing efficiency and ensuring up-to-date listings. (4 reviews) - Navigation Ease (4 reviews) - User-Friendly (4 reviews) - Convenience (3 reviews) **What users dislike:** - Users face **limited content creation** issues with delayed or missing listings and inadequate API integrations. (4 reviews) - Users find the **limited features** of Alchemer Reputation Management restrict overall functionality and promptness in creating listings. (3 reviews) - Users express frustration over **poor customer support** , facing unfulfilled commitments and delays in service delivery. (3 reviews) - Users face **reporting issues** with Chatmeter due to delays and lack of timely listing creation, especially on weekends. (3 reviews) - AI Limitations (2 reviews) - Dashboard Issues (2 reviews) - Filtering Issues (2 reviews) - Linking Issues (2 reviews) - Poor Response System (2 reviews) - Scheduling Issues (2 reviews) ## Alchemer Reputation Management Reviews ### 1. Review for Leanna Brown **Rating:** 5.0/5.0 stars **Reviewed by:** Mia Y. | Customer Experience Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Alchemer Reputation Management?** Working with Leanna Brown, our Chatmeter representative, has been nothing short of outstanding. She is an incredible partner to our Customer Experience Team at UDR, always available, always supportive, and consistently going above and beyond to ensure we’re making the most of the platform. Leanna not only guides us through regular meetings and check-ins, but she also acts as a true extension of our team, helping us navigate every question, data point, and feature with patience and expertise. Her ability to simplify complex insights and tailor recommendations to our company’s goals has been invaluable. Whether we’re diving into sentiment analysis, review generation strategies, or location-level performance, Leanna brings clarity, strategy, and warmth to every conversation. Chatmeter itself is an incredibly powerful tool. With its intuitive interface and robust analytics, it gives us real-time visibility into customer sentiment, reputation trends, and operational performance across our portfolio. From tracking reviews and social mentions to benchmarking our properties against competitors, Chatmeter helps us make smarter, faster decisions—and Leanna ensures we’re maximizing every feature available to us. It’s rare to find a partner as knowledgeable, responsive, and genuinely invested as Leanna Brown. Her support has elevated our experience with Chatmeter and made a real impact on our customer engagement strategy. We are so grateful to have her in our corner and couldn’t recommend her more highly! **What do you dislike about Alchemer Reputation Management?** Nothing! Love everything. If anything comes up, I will let Leanna know. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter is helping us solve the challenge of managing and understanding customer feedback across a large portfolio. With so many locations, it used to be difficult to keep up with online reviews, monitor brand sentiment, and ensure consistency in our responses. Chatmeter centralizes all of that, giving us a clear, real-time view of how each community is performing from a reputation standpoint. The platform’s analytics and reporting tools help us identify trends, track sentiment over time, and uncover actionable insights that directly impact our customer experience strategy. It's made it easier to spot opportunities for improvement, celebrate standout team members, and stay on top of our online presence, all of which contribute to stronger engagement and better service overall. **Official Response from Tianna Williams:** > We're glad to hear that Leanna's expertise has made a positive impact on your experience with our platform and team. Leanna is truly a Chatmeter gem. Thank you for sharing how Chatmeter has helped you centralize customer feedback and improve your customer experience strategy. We thank you for your continued partnership! ### 2. I don't have a lot of confidence that we will be able to achieve our goal of bulk verification **Rating:** 2.0/5.0 stars **Reviewed by:** Anna B. | Marketing Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Alchemer Reputation Management?** Quick responses. Marsalis and Leanna give clear instructions. **What do you dislike about Alchemer Reputation Management?** We've made consistent but slow progress on verifying our locations one at a time. Bulk verification would be ideal, but it doesn't feel like we are moving forward with that. We are back to discussing Google's suggestion to move our unverified locations to a new Google account, which we already discussed with Drew last year. I don't have a lot of confidence that we will be able to bulk verify. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter pushes updates for our verified listings, which saves us a lot of time. Chatmeter also puts our reviews in one spot, which helps our PR team keep track of bad reviews. **Official Response from Tianna Williams:** > Thank you for sharing your feedback. We hear your concerns about bulk verification and the pace of progress. Happy to hear that Chatmeter has been beneficial in saving time with listing updates and helping your PR team manage reviews effectively. Appreciate the kind words about our team members providing quick responses and clear instructions. Your success is important to us, thank you for your partnership on these initiatives. ### 3. Great Online Reputation Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Connor D. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Alchemer Reputation Management?** We use Chatmeter for ORM. That section of the platform is excellent. Clean, simple, and user friendly. **What do you dislike about Alchemer Reputation Management?** I think some of the other aspects of Chatmeter need more attention, like the social media suite. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** ORM. **Official Response from Tianna Williams:** > Thank you for choosing Chatmeter for your online reputation management needs. It's great to hear that you find our solutions to be clean, simple, and user-friendly. We appreciate your feedback all around. ### 4. Excellent Reputation Management Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Alchemer Reputation Management?** Chatmeter has been a game-changer for us. The platform makes it easy to monitor reviews, track customer sentiment, and improve local SEO—all from one dashboard. Plus, their support team is always responsive and helpful. We've seen a real boost in our online presence thanks to Chatmeter. **What do you dislike about Alchemer Reputation Management?** That said, the dashboard can sometimes feel a bit overwhelming with all the data available, and there’s a bit of a learning curve at first. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter has been a fantastic tool for keeping track of our property reviews across multiple platforms. The dashboard makes it easy to monitor feedback in real time, and the insights help us respond quickly and improve our reputation **Official Response from Rachel Schultz:** > Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product and customer support. ### 5. Effortless Online Brand Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Alchemer Reputation Management?** It allows us to monitor our online bran reputation and customer journey feedback in such an easy and effortless way. As a system manager for my company, setting up our locations, users, groups, instant and delayed emailed reports as well as surveys was such a breeze. UEx interface is key when using a system and chatmeter delivers! Their team is always such a pleasure to work with too! **What do you dislike about Alchemer Reputation Management?** At the moment you cannot import survey answers into an interactive dashboard like you can with reviews, but I believe this is in their roadmap! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It allows me to see all our locations (15+) under one platform and seamlessly change from one to another. **Official Response from Tianna Williams:** > Thank you for this feedback and continued partnership. We're glad you find working with our team and platform, "easy and effortless." We hope our latest survey enhancements have addressed some of these concerns. We continue to innovate and improve our solutions to meet the needs of our customers. ### 6. Improving Online Reputation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Alchemer Reputation Management?** Navigating the platform is easy. Leanna and the rest of the team are so helpful. **What do you dislike about Alchemer Reputation Management?** Unsure if there is anything I dislike about Chatmeter. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Manage and respond to reviews for the entire portfolio. Helps us to easily manage and monitor what is being said for each community. **Official Response from Tianna Williams:** > It's great to hear that you are able to manage and respond to reviews for your entire portfolio with ease. We appreciate your feedback and are happy to hear that Chatmeter is helping you monitor and manage your community reviews effectively. Leanna is a Chatmeter gem! ### 7. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Alchemer Reputation Management?** It's a great product; provides actionable data. **What do you dislike about Alchemer Reputation Management?** N/A There isn't really anything that I dislike about it. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helpful in addressing concerns quickly. **Official Response from Tianna Williams:** > Thank you for sharing your positive experience with Chatmeter. We're happy to hear that it's been helpful in addressing concerns quickly. ### 8. Great Customer Service and Simple Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Alchemer Reputation Management?** Chatmeter is such a simple and straight forward platform to use that makes it easy for trainings when we are teaching our team members hot to navigate through the site. I also love that when we do need assistance, we receive quick responses from our customer service team. When setting up new properties or new users, again, the process is so easy and simple. **What do you dislike about Alchemer Reputation Management?** There's nothing that I currently dislike. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We had the trouble of gathering reviews from many different platforms, but Chatmeter brings it altogether in one which helps save a lot of time and effort. **Official Response from Rachel Schultz:** > Thank you so much for your review. We're so happy to hear that you're having a good experience and appreciate your feedback! ### 9. Making my job 1000x easier **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Alchemer Reputation Management?** My workplace was already using chatmeter when I started, and as soon as I got logged in and started working in it, I was impressed. I know I only use a tiny fraction of the features, but they make my life so much easier. I love the AI feature the most for replying to reviews. I can simply have the AI write a response and then go in and tweak it if need be or just click the post button. I also love the way the saved replies work, so even if we aren't using AI for a particular review, I still have plenty of wording right at my fingertips ready to go. **What do you dislike about Alchemer Reputation Management?** There honeslty hasn't been anything that I haven't liked so far. We meet with our rep regularly and she's always super fast to answer questions when anything weird pops up. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmete solves a huge chunk of time waste in my job. I was not trained in reputation management, but it is an extra duty assigned to my role. I would have been completely overwhelmed and swallowed up by this task alone if we didn't have Chatmeter. Finding all our reviews in one place and using the templates and AI to get timely responses to people is invaluable. I also am working to use more features to analyze our reviews for ways we can improve or change and make customers happier. Other members of my team are using it for some of the other features like listings management, and I know it helps immensely for them, too. I love that our rep is super fast to respond and actually acts like she cares about us and our business and our roles in it. Ashleigh is wonderful! **Official Response from Todd Roth:** > Hi Nicole, Thank you for your review! Happy to hear that our AI feature is helping you respond to reviews faster. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 10. Awesome customer review management **Rating:** 4.5/5.0 stars **Reviewed by:** Broc G. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Alchemer Reputation Management?** Their tools and dashboards are very intuitive and simple to navigate. Their customer success manager is amazing at answering lots of questions. **What do you dislike about Alchemer Reputation Management?** The aesthetic value of their dashboard could see improvment. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Responding to reviews, this is very beneficial due to the high volume of reviews we receive. **Official Response from Todd Roth:** > Broc, Thank you for your review! We’re happy to hear that our platform is easy to navigate and your customer success manager is providing great service! We have passed along your suggestion regarding the look and feel of our platform to our product team. ### 11. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Emily D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Alchemer Reputation Management?** Can see all reviews in one place and post Google ads which makes it easier to manage everything **What do you dislike about Alchemer Reputation Management?** Can't respond to multiple reviews at once **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter is helping us keep our locations at 5 stars by showing us negative reviews right away thus being able to fix the problem **Official Response from Todd Roth:** > Hi Emily, Thank you for your review! We’re happy to hear that our platform makes it easy to manage and respond to your reviews quickly. You do have the ability to respond to multiple reviews at once. A member of our support team or your customer success manager would be happy to show you how or answer any questions you may have. ### 12. Epic Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sahar H. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Alchemer Reputation Management?** Since utilizing Chatmeter for our 55+ properties, I have been blown away by the customer service and continuous improvements they have made. I appreciate the connection with our reps. Courtney Olson has been on top of responses and solution seeks absolutly everything! When I am overwhelmed she and her team calm my nervers and solve the problems immediatly. **What do you dislike about Alchemer Reputation Management?** I wish it would be better intigrated with some other platforms. Perhaps having it work with Apartment Ratings and Bing? But not the end of the world. Those are not as vital for us. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Keeping up on reviews and managing reputation for our nultiple properties. It is so nice having a one stop platform for all of our site teams to use. It is also user friendly. **Official Response from Todd Roth:** > Hi Sahar, Thank you for your review! We’re happy to hear that our solution helps you manage reviews for over 55 properties. Please continue reaching out to Courtney if you have any questions. ### 13. Excellent metrics, platform, staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Alchemer Reputation Management?** The upside of chatmeter is that we have a place to address and standardize the responses to reviews across all customer-facing platforms. I have found this easier to use than other platforms, such as Khoros. **What do you dislike about Alchemer Reputation Management?** I find there are to be too many options regarding how to analyze the data. I would find it helpful to have more prebuilt reports that we could then tailor to the stats that we are looking for. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter is allowing us more transparency and visibility across our networks, including the opportunity for us to respond quickly and accordingly. So many users utilize social media to assess a business before they attend, and ours is no different. **Official Response from Todd Roth:** > Rachel, Thank you for your review! We’re glad that our platform allows you to respond to reviews quickly and easily. Please don’t hesitate to reach out to your customer success manager to help you customize any metrics that you need. Thank you again for the wonderful review! ### 14. Game Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier W. | Online Reputation Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Alchemer Reputation Management?** I can save so much time thanks to the platform! **What do you dislike about Alchemer Reputation Management?** Posts being removed happens. It would be useful if those removed posts showed as such instead of being removed entirely from view. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** The bird's eye view of how the business is doing at any given moment is invaluable. **Official Response from Jennifer Abrams:** > Hello Xavier, Thank you for your review! We are happy to hear that the Chatmeter Platform saves you time. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 15. Unique and Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda J. | Manager of Online Reputation, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Alchemer Reputation Management?** The most important thing about the Chatmeter platform is the ability to respond en-masse to multiple reviews with a randomized variation of templates you wrote. As a corporation, we have explored other options that included the ability to reply to reviews, but none were as convenient with customizable templates as this. **What do you dislike about Alchemer Reputation Management?** I wish that Chatmeter allowed you the space to customize the platform to your liking, whether that be with reporting, the actual widgets, everything about the dashboard in a way that other vendors have allowed us to. It feels less like a vendor relationship and way more transactional; instead of how it is now "we pay x amount of money for Chatmeter and get access to x", I'd love instead for it to be "we agree to a contract each year knowing all the creative ways Chatmeter is going to allow us to use their platform to publish insights, track trends, reinvent how things have been done in the past, and they also give us access to all this tech (x)". Being set up transactional the way it is right now allows for less personal contact, even with the phenomenal work our CSM does -- it allows space for competitors to easily fill that role when they are offering to do more. We are also limited to THREE reports per person... which I think is very silly for a platform we're paying a substantial amount each year to. We should have access to slice our data any way we see fit with the tools allotted. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter allows us to reply to the hundreds of reviews we receive a day all at once without any text to them by randomizing a "5 star no text" style review template. While plenty of our other vendors allow review responses, no one does it like this. **Official Response from Todd Roth:** > Hi Amanda, Thank you for your review! I will pass along your suggestion about customization options to our product team. Please don't hesitate to reach out if you need anything. ### 16. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Alchemer Reputation Management?** The templates it creates when responding to a review **What do you dislike about Alchemer Reputation Management?** it doesn't show exactly how it will look like on Facebook and Instagram when posting **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Responding to all reviews from different properties in one place. **Official Response from Todd Roth:** > Thank you again for your review! Happy to hear that our platform makes it easy to respond to all reviews at once. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 17. User friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin B. | Marketing and Communications Technology Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Alchemer Reputation Management?** The ability to create a variety of reports unique to our company and each individual property and auto-assign them to send to different users at a specified time frame. **What do you dislike about Alchemer Reputation Management?** The navigation hub looks a little simplistic/dated but the information and usability are both great. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter consolidates reviews into one platform, which is extremely helpful considering the volume of properties in our portfolios. It also allows for tasks to be assigned and reviewed by a variety of users, to ensure QA. **Official Response from Todd Roth:** > Kristin, Thank you for your review! We're glad that our platform makes managing your property reviews a lot easier! If you have any questions, please don't hesitate to contact us! ### 18. Disappointed **Rating:** 5.0/5.0 stars **Reviewed by:** Dean S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** How we can see all of our guests comments from different platforms in one place **What do you dislike about Alchemer Reputation Management?** That you can not reply to all platforms directly. I am greatly disappointed that duplicate reviews from the same person do not get removed. One lady named Brandy F, did two 1 star reviews on Yelp (1 was an updated one, actually a response to my comment) yet it stuck as 2 reviews. It also calculated under Yahoo since she used that platform. That counted as 3 - 1 star reviews against us. Poor system. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are able to reach out to our guests and fix any issues. We have increased our overall rating **Official Response from Christa Wong:** > Hi Dean, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 19. Easy Use & Even Easier to Share **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Director of Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Alchemer Reputation Management?** The Reputation Summary makes it easy to analyze review data from multiple platforms. As someone who looks at data from a high level, the Location Comparison is a great way to see all locations. **What do you dislike about Alchemer Reputation Management?** There are filter options to look at Last Month, Last Week, ect. but not for This Month. This is a minor inconvenience because the Select Range filter makes this possible, but we use this view daily. We also have reviews that are shown in the Location Comparison that are not visible on the location level. This causes credibility issues with our operators because the discrepancy is unexplainable, as of now. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter is helping us to better identify customer service issues within our locations so that we can continuously improve the experience that customers have with our brand. **Official Response from Todd Roth:** > Hi Rachel, Thank you for taking the time to review our software. We're happy to hear that our platform allows you to easily monitor your data. I will pass along your comments regarding filter options to our team. Thanks again for the great review! ### 20. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Alchemer Reputation Management?** I see all my stores reviews in one platform **What do you dislike about Alchemer Reputation Management?** I don't have any dislikes with the Chatmeter platform **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Seeing exactly what customers enjoy and what needs improvement **Official Response from Todd Roth:** > Thank you for your review! We're glad that seeing everything on one platform helps you make improvements for your business. ### 21. Wonky, Unintuitive, and Limited - Do Your Research Before Signing Up **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Alchemer Reputation Management?** Customer service has been surprisingly warm and friendly. **What do you dislike about Alchemer Reputation Management?** Dashboard and reporting are almost comically unintuitive. Make sure to demo everything before signing up since they will not deliver what is promised during the marketing phase. Further, their engineering team is either unqualified or severely understaffed and cannot provide even crucial updates to the platform for months on end. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Review response and social media monitoring for 100+ locations. Some aspects work adequately. Others are completely broken with no timeline for fixing. **Official Response from Jennifer Abrams:** > Thank you for your constructive feedback, we appreciate your honesty and take this information very seriously. I have provided your comments to our product team. We would like to speak with you directly regarding your concerns. If you would like to connect with a Chatmeter team member please let me know, I can be reached at jabrams@chatmeter.com. ### 22. Excellent and Usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Alchemer Reputation Management?** I love the fact that Chatmeter keeps me in touch with my guest feedback. Timely review and response to feedback is the most effective way to a resolution. **What do you dislike about Alchemer Reputation Management?** I wish guest feedback would show me the guest email address for direct response. There are times when I would send a e-gift to a guest to resolve a complaint. If I didn't have to request the email and wait for a response this process would be expidited. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Getting notifications for guest feedback is great for immediate response. In the service industry it is very critical that you receive and respond to guest concerns in a very timely fashion. **Official Response from Sabrina Guzman:** > Hi Rebecca, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage and respond to all of your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at sguzman@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 23. Comprehensive Dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Alchemer Reputation Management?** I love the ability to respond to all reviews directly through the dashboard. That was huge for our team as it saves us lots of time logging into each of our clients profiles. I also like the Chatmeter Team, they all have been wonderful. **What do you dislike about Alchemer Reputation Management?** The dashboard tends to not load correctly often, mainly when using filters. For example-if I filter out reviews to show me reviews that don't have responses, it will often show ZERO reviews. However, if I refresh the dashboard, they all show up. It seems like it lags. I also wish that I had more filtering options in reporting, both alert reporting and auto-reports. I want to able to fully 100% customize reporting and tell a positive story no matter what, even though the clients stats aren't great, I need to be able to tell a better story. One other issue-I'm color blind and your dashboard is not friendly for that. The way that you have your reviews displayed in the review section is extremely difficult for me to use, because I cannot see the difference in colors. So often times I will post a response for the wrong client. **Recommendations to others considering Alchemer Reputation Management:** You'll like them! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** No comment at the moment. **Official Response from Sabrina Guzman:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all of your reviews! Your feedback about filtering and reporting has been passed on to our product team. We recently added a new feature allowing you to customize the theme and colors of the dashboard. Please reach out to your Customer Success Manager or support@chatmeter.com to learn more about this feature. ### 24. Chatmeter has streamlined responding to reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Tomenette P. | Manager, Marketing + Guest Experience, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Alchemer Reputation Management?** The streamlined services does wonders for our operations team. Having all reviews in one place makes it extremely easy for our floor managers to quickly and accurately solve issues and thank guests letting them spend more time on the floor rather than behind a computer screen. **What do you dislike about Alchemer Reputation Management?** Custom dev tickets can sometimes get lost or continually pushed down. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are successfully solving our issue of managers spending too much time in offices on computer rather than being on the floor interacting with guests. We have created a custom review survey that is completely tailored to our brand. **Official Response from Christa Wong:** > Hi Tomenette, thank you for taking the time to review our software. We’re happy to hear that our platform helps keep all your reviews in one place! I apologize for the custom dev ticket issue, this feedback has been passed on to our support and development team to fix. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 25. Chatmeter is a great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Alchemer Reputation Management?** Chatmeter compiles your online reputation in one place so you can easily monitor and respond through one portal. It also sends you daily emails with reviews so you can easily stay up to date with new reviews! **What do you dislike about Alchemer Reputation Management?** Sometimes the same review is posted multiple times,chatmeter doesn't detect repeat reviews which can skew your score **Recommendations to others considering Alchemer Reputation Management:** Get in the habit of reviewing and responding to reviews as part of your daily routine! Make some response pre-sets as well to save time. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter helps our team ensure that every review from our guests are reviewed and responded to. There are many platforms where our guest provides feedback and it is very efficient to have it all compiled in one place. It is also a big time saver! **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your online reputation and saves you time! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 26. Chatmeter gives you everything you need to see regarding your stores reputation quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Lounge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Alchemer Reputation Management?** I like that you can choose between last 3 months, last month, last week and last day to check out the reputation. Its a great way to compare and really dig in and see where you may have really hit your ups or downs. It is a quick way to see the reviews from multiple platforms. **What do you dislike about Alchemer Reputation Management?** I cannot think of anything that I dislike about Chatmeter! **Recommendations to others considering Alchemer Reputation Management:** Keep an eye on your score daily. You will be able to see what reviews bring you down or up! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are able to dig back into any reviews from any time. Its a great way to compare and see how far we've come and where we have hit our low spots when they occur. **Official Response from Christa Wong:** > Hi Amanda, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your store's reputation! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 27. Great for Checking Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln Heights P. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Alchemer Reputation Management?** That I can see all my reviews in one place instead of searching each site. Seeing how well our property is doing and what we need to improve on and the graphics. **What do you dislike about Alchemer Reputation Management?** Not too much to dislike because the graphics are helpful and show how our property is performing. **Recommendations to others considering Alchemer Reputation Management:** Chatmeter is great. I would highly recommend it. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We can respond to reviews faster and see our response rate. The benefits are tremendous because of the graphs and the pictures. We are seeing the reviews help us know how to market the product better. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage and respond to all your reviews quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 28. Daily insight's and easy access to customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Alchemer Reputation Management?** I love that I can respond to guests across several different platforms, all in one place. It also allows me to see trends and get valuable insight into what we can improve on. **What do you dislike about Alchemer Reputation Management?** I am missing direct response options to some large platforms like OpenTable and Yelp. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All our reviews in one spot, so we can truly see how guests are experiencing our business. It's a one stop shop for business insights and connecting with our guests. **Official Response from Christa Wong:** > Hi Ben, thank you for taking the time to review our software. We’re happy to hear that our platform helps respond to all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 29. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin W. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Alchemer Reputation Management?** I love how easy it is to bring everything together in one place, review and respond! **What do you dislike about Alchemer Reputation Management?** I would love to see more review sites loaded into Chatmeter to make it an even more consolidated site. **Recommendations to others considering Alchemer Reputation Management:** Very seamless and user friendly for Review management **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We are easily able to review what our guests think of us, respond back to them and compare ourselves to others in our competitive business community **Official Response from Christa Wong:** > Hi Kevin, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage everything in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 30. All in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** I am able to see/manage all my community's reviews in one place. **What do you dislike about Alchemer Reputation Management?** Some of the review notifications are delayed. In my company, we aim to respond to reviews within two hours, so having a delay in getting a message that a review was left causes a delayed response time. **Recommendations to others considering Alchemer Reputation Management:** I do not use Chatmeter to its full potential. I was also not the person to set up the account. My role with its use is easy and a smooth process. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Often, a review is the only time a resident will notify you of an issue, so I can learn about the topic, resolve it, and show the review readers how we help to resolve problems and work to be proactive with our residents. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your reviews in one place! Thank you for your feedback on the notifications, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 31. Great platform for a data analyst to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Alchemer Reputation Management?** What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in one place. Furthermore, there are some good data visualization tools, such as the map view on the Snapshot tab. Overall it is a great tool to have when trying to understand more about your customer. **What do you dislike about Alchemer Reputation Management?** At this point, there isn't anything I dislike about the platform. However, if there were more reports available that would be great. Also, the Sentiment Explorar accuracy is not spot-on sometimes, but I understand it's a work in progress since it's an AI tool. **Recommendations to others considering Alchemer Reputation Management:** If you are looking for an all-in-one solution for your business reputation, this is a great option. As an analyst, I can say it has all the data you need to make good decisions. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It's possible to see how guests' perception is changing over time and also when we lunch a new promotion, menu etc. Also, it can be used as a tool to give advice on where we can do better and where we are also excelling. With the easy to use and easy to understand reports, you can extract data and build your own customized reports with the information needed - making it a great tool for analysts to work with. **Official Response from Christa Wong:** > Hi Vitor, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and provides you with easy to understand reports! Thank you for your feedback on reporting and our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 32. Great product! I highly recommend if you own/manage a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Alchemer Reputation Management?** I love that the Chatmeter system is very easy to use. Learning this system was a piece of cake. I like having one login to respond to reviews across several different platforms. Everything is in one place, and you don't have to worry about what your password is for Facebook, Google, Yelp etc. I love the daily emails that are sent when there are reviews to respond to. This ensures all reviews are responded to in a timely manner. The reports are very helpful. I also like seeing what my competitors are being rated. The Pulse feature also lets you look at specific key target words to narrow down what your unit may be performing really well at, or where there may be room for improvement (such as cold food, or excellent customer service. **What do you dislike about Alchemer Reputation Management?** I honestly cannot think of anything I dislike! I've had a very good experience. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I've had no issues with Chatmeter. The benefit of having one centralized platform makes it easier to reply to reviews in a timely manner. It makes it faster to respond to my customers. **Official Response from Christa Wong:** > Hi Nathan, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you respond to all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 33. Chatmeter takes so much off my plate that I can finally keep up with client engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Kaitlyn W. | Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** I can focus on responsibilities while still ensuring that clients get personalized attention! **What do you dislike about Alchemer Reputation Management?** Not much so far. I wish I could hire them to answer our phones and deal with upset clients one on one! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All the time it took to find and follow up on client reviews took me away from many other essential responsibilities. Now I can feel comfortable that they are getting attentive feedback, and I can focus on other issues. **Official Response from Christa Wong:** > Hi Kaitlyn, thank you for taking the time to review our software. We’re happy to hear that our platform helps you keep up with client engagement and respond to client reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 34. Excellent Tool For Property Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Alchemer Reputation Management?** Very easy and user-friendly - keeps my reviews and responses easily organized and very easy to keep track of! **What do you dislike about Alchemer Reputation Management?** There are some reviews that do not let me type a response, I think this depends on which site they left the review on and it may be an issue that we need to fix on our end. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** There is never enough time to track every review site to be sure we aren't missing anything...with Chatmeter, I am immediately notified when there is a review so I can be very quick to respond the reviews **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews and is very easy to use! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 35. All In One! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** I like the fact that all my multiple platform reviews are in one location and I can see percentages and competitor avarages. I don't have to log into various sites to view how our customer satisfaction rates; it's all in one place. **What do you dislike about Alchemer Reputation Management?** I have not come across any dislikes yet. **Recommendations to others considering Alchemer Reputation Management:** If you need help monitoring your customer satisfaction, this is the platform for you! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It allows me to see patterns in our customer service where we are excelling, and I can share with team members and improve on those few rated low, which I can filter down and share how long the timeline was since our last negative review. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 36. Great System & Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Alchemer Reputation Management?** The system has helped make our client's lives a lot easier by managing reviews all in one place. They're always rolling out new features to keep up with the always-evolving digital world & send great documentation to understand it. **What do you dislike about Alchemer Reputation Management?** There are occasional glitches with the third-party platforms (that are out of their control 99% of the time and they're quick to help fix them). **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Clients that have multiple different business locations can log into a single platform to answer and respond to all reviews throughout all the different review platforms. Saving a lot of time and effort. **Official Response from Christa Wong:** > Hi Lauren, thank you for taking the time to review our software. We’re happy to hear that our platform helps your clients manage all their reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 37. Easy stress free way to upgrade Customer Service. **Rating:** 2.5/5.0 stars **Reviewed by:** Vee T. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** That I can check 1 website for all of my reviews. **What do you dislike about Alchemer Reputation Management?** I do not have anything that I dislike about the service. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Usually, I do not have the flexibility of time check serval websites and respond to every single lead in a timely manner, but with Chatmeter I have the ease of logging into 1 website for all my needs. **Official Response from Christa Wong:** > Hi Vee, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage and respond to your reviews! Thank you for your feedback on training, if you wouldn't mind emailing me at cwong@chatmeter.com, I can help set up some training for you! ### 38. One stop review management **Rating:** 4.5/5.0 stars **Reviewed by:** Richard M. | Managing Partner / Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Alchemer Reputation Management?** Interface is pretty simple and straightforward. Saves us significant time with our review management and keeping an eye on social media **What do you dislike about Alchemer Reputation Management?** Nothing, pretty solid platform. The app isn’t as robust as the website portal, but for quick checks, gets the job done. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter allows us to stay on top of review management in a way that isn’t a time drain. A centralized interface for all of our review platforms makes it almost critical to have. **Official Response from Christa Wong:** > Hi Richard, thank you for taking the time to review our software. We’re happy to hear that our platform helps you save time with your reviews and manage your social media! Thank you for your feedback about our mobile app, we recently just added social commenting to our mobile app and will continue making more updates. Stay tuned! Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have. ### 39. I like the flexibility to quickly interact with my customers **Rating:** 3.5/5.0 stars **Reviewed by:** Rebecca K. | Clinic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Alchemer Reputation Management?** What i find most helpful is how easy it is to use! **What do you dislike about Alchemer Reputation Management?** I don't dislike anything about using ChatMeter! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter allows me to identify customer service issues and address them quickly. **Official Response from Christa Wong:** > Hi Rebecca, thank you for taking the time to review our software. We’re happy to hear that our platform helps you identify customer service issues and is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 40. It's okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Alchemer Reputation Management?** I like that I can schedule posts ahead of time **What do you dislike about Alchemer Reputation Management?** I hate that it glitches a lot and is not designed well for users **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I'm posting social media campaigns and responding to reviews **Official Response from Christa Wong:** > Hi Kevin, thank you for taking the time to review our software. We’re happy to hear that our platform helps you post to social media and respond to all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to marketing@chatmeter.com with any other feedback you may have. ### 41. I am in charge of managing reviews for my company. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | D, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** I like being able to check my dashboard and stay ahead of the game. **What do you dislike about Alchemer Reputation Management?** I don't particularly appreciate that I get multiple emails every morning instead of just one concise email. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Again, we are staying ahead of reviews, particularly the negative ones. **Official Response from Christa Wong:** > Hi Brian, thank you for taking the time to review our software. We’re happy to hear that our platform helps you monitor and respond to all your reviews! Thank you for your feedback on the email alerts, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 42. A time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Preserve at Mobbly Bay M. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Alchemer Reputation Management?** Having one central location to monitor and respond to online reviews saves so much time! I love it! **What do you dislike about Alchemer Reputation Management?** No explanation on LBV score or analytics **What problems is Alchemer Reputation Management solving and how is that benefiting you?** By viewing my Snapshop, I discovered social media comments and reviews that I hadn't noticed. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, here's more information on our LBV Score (https://www.chatmeter.com/platform/lbv-score/) and Analytics (https://www.chatmeter.com/platform/reporting-and-analytics/). Please let me know if you have any questions and feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 43. Chatmeter review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Alchemer Reputation Management?** Chatmeter is super easy to use and great for our company. **What do you dislike about Alchemer Reputation Management?** There is nothin that I dislike and there are no downsides to Chatmeter. **Recommendations to others considering Alchemer Reputation Management:** N/A **What problems is Alchemer Reputation Management solving and how is that benefiting you?** The benefits of Chatmeter is that it helps our business improve customer experience. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you improve your customer experience and is super easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 44. Like chatmetter **Rating:** 5.0/5.0 stars **Reviewed by:** Curt R. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Alchemer Reputation Management?** It brings all the social media together. **What do you dislike about Alchemer Reputation Management?** Chattmeter no longer has spell check.... **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I am able to talk to my guest quickly if there is a problem. I can also change the hours of operation on all platforms with just one website. **Official Response from Christa Wong:** > Hi Curt, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your social media sites in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 45. Daily tracking of online social media comments **Rating:** 5.0/5.0 stars **Reviewed by:** Eric K. | Vice President of Operations - Franchise, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Alchemer Reputation Management?** The daily reporting that compiled and sent directly to our administrative teams. **What do you dislike about Alchemer Reputation Management?** It seems (occasionally) that we do not get all of the feedback from the social media sites. **Recommendations to others considering Alchemer Reputation Management:** Like I've stated earlier, this is a great online tool that assists operators/owners in validating guest experiences. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Operational expertise and what our guests are telling us how to improve. We have changed a few operational stop gaps that have assisted us in becoming better, more desirable for our guests. **Official Response from Christa Wong:** > Hi Eric, thank you for taking the time to review our software. We’re happy to hear that you like the daily reporting feature in our platform! Thank you for your feedback on social, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 46. clean easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Alchemer Reputation Management?** user friendly, well organized and push emails. All in one website **What do you dislike about Alchemer Reputation Management?** That the same review gets sent multiple times **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Quick responses to guests, all in one website **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that you like our all-in-one platform and that it's user friendly! Thank you for your feedback on the same review being sent, please reach out to support@chatmeter.com to help solve this issue. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 47. Great visibility to our online presence! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Alchemer Reputation Management?** I really enjoy the dynamic features of Chatmeter that allow you to see your company from an overall perspective to a drilled-down view within seconds. The snapshot dashboard is so functional in its ability to show you where social posting hotspots. It has enhanced our visibility to how our residents and prospects view our company and given us the ability to have a 100% response rate to our reviews. We are also able to manage multiple social platforms at the same time and see where we stand with our competitors in the region. This platform has allowed our brand image to be more consistent. **What do you dislike about Alchemer Reputation Management?** Sometimes the algorithm mistakes a positive review for a negative and we have to change manually it but not often and that is a feature that I enjoy. We have also found that some of the graphs are hard to understand. It would also be nice to have an automated response system set up for negative reviews instead of manual entry. **Recommendations to others considering Alchemer Reputation Management:** If you work across multiple regions, set it up so that you can view on a regional level and individual sites as well. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We resolve a multitude of resident concerns that are brought to our attention from reviews left on our social platforms. We are catching these concerns faster and turning these negatives into positives. People can also see that we are responsive and that we care to help resolve and concerns. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our development team. Chatmeter has features such as Bulk Responding, Rotating Templates, Workflow Task Management, and our LocationHQ mobile app — all designed to streamline and optimize your review responding process. Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have. Thanks again for the great review! ### 48. Great One-Stop-Shop for Managing Reputation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Alchemer Reputation Management?** Provides an easy to us dashboard for managing conversations across multiple platforms. **What do you dislike about Alchemer Reputation Management?** I don't always trust the accuracy of listing management pushing out updates, so tend to opt out of utilizing it. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Simple reputation management and holding team members accountable to respond to reviews. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily manage your reputation and respond to reviews! Thank you for your feedback on listing management, please contact support@chatmeter.com if you have any issues we can help with to make sure your listings are accurate. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 49. Increase review response time and resolve customer complaints to turn 1-stars into 5-stars. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Alchemer Reputation Management?** The ability to quickly respond to reviews as they come in has been critical to customer satisfaction and reputation management. **What do you dislike about Alchemer Reputation Management?** The email tool for soliciting reviews was really liked, but it disappeared some time ago. **Recommendations to others considering Alchemer Reputation Management:** Give it a try, results will follow. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We have transformed several 1-star reviews into 5-star reviews by addressing store-level issues and responding to customers promptly. **Official Response from Christa Wong:** > Hi Alex, thank you for taking the time to review our software. We’re happy to hear that our platform helps you quickly respond to your reviews and has helped turn 1-star reviews into 5 stars by escalating store issues and responding quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 50. Review of Chatmeter **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole N. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Alchemer Reputation Management?** All the reviews are in one place. I don't have to log in to yelp,google, trip advisor, etc...It's all there at my fingertips **What do you dislike about Alchemer Reputation Management?** The delay of posting to the actual platform. **Recommendations to others considering Alchemer Reputation Management:** One stop shop for organizing and connecting with your customers in a timely manner. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I like the "pulse tab" and the comparison of stores. **Official Response from Christa Wong:** > Hi Nicole, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ## Alchemer Reputation Management Discussions - [Are you working on the ability to review to more sites like OpenTable & TripAdvisor?](https://www.g2.com/discussions/52145-are-you-working-on-the-ability-to-review-to-more-sites-like-opentable-tripadvisor) - 1 comment, 1 upvote - [Can agencies use Chatmeter?](https://www.g2.com/discussions/chatmeter-07e6a409-6507-4acf-b583-b199fe4eb770) - 2 comments, 1 upvote - [What types of companies/industries does Chatmeter serve?](https://www.g2.com/discussions/chatmeter-18fe953f-d566-4eea-b071-d60e8197ff94) - 2 comments, 1 upvote - [If our brand is not mentioned in a post, can you track these posts for us?](https://www.g2.com/discussions/chatmeter-platform-ec5c7b9f-2d67-437e-b139-11fad4131482) - 1 comment, 1 upvote - [Can I publish social posts to multiple pages at once?](https://www.g2.com/discussions/chatmeter-platform-b3bdf12d-f27a-4e42-b5f2-55f367340d10) - 1 comment, 1 upvote - [View Alchemer Reputation Management pricing details and edition comparison](https://www.g2.com/products/alchemer-reputation-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+13%3A05%3A09+-0500&secure%5Bsession_id%5D=7bfcb89b-e782-46e5-bfa9-46790a7c34c6&secure%5Btoken%5D=7372653043603552aa382e6a4127879b8bd51c8a11c74d9a5ed212a11a3900a7&format=llm_user) ## Alchemer Reputation Management Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Analytics Cloud](https://www.g2.com/products/oracle-analytics-cloud/reviews) - [Power BI Connector for Salesforce](https://www.g2.com/products/power-bi-connector-for-salesforce/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Alchemer Reputation Management Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Sentiment Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **Use Cases** - E-commerce - Retail - Customer Service **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Alchemer Reputation Management Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,087 reviews)