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ChatLingual
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ChatLingual
By ChatLingual
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4.4 out of 5 stars
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ChatLingual Reviews & Product Details

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Pratiksha S.
PS
Technical Consultant
Mid-Market(51-1000 emp.)
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Review source: Organic
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What do you like best about ChatLingual?

UserFriendly

Ease of Use

I really like the use of ChatLingual for User friendlyness and ease og use Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

There is nothing specific that I dislike about ChatLingual Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

For my project ChatLingual played vital role for delivering the best quality support and we were able to deliver the best quality of the project Review collected by and hosted on G2.com.

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ChatLingual Overview

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What is ChatLingual?

Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist customers in over 100 languages across any digital channel including chat, email, SMS, and social media. With ChatLingual, you can enjoy significant cost savings and provide a best-in-class multilingual CX by leveraging English-proficient agents. ChatLingual’s suite of cloud products offers several deployment options and integrates seamlessly with your existing tech stack.

ChatLingual Details
Discussions
ChatLingual Community
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Product Description

ChatLingual enables companies to radically simplify their support teams. Our multichannel service platform empowers each Advisor to be your Best Advisor by removing barriers around language, technical skill set and tribal knowledge.

Seller Details
Seller
ChatLingual
Year Founded
2013
HQ Location
Denver, CO
Twitter
@ChatLingual
102 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Description

We make it simple for your customers to have great experiences with your brand. Our omnichannel messaging connects you and your customers in over 100 languages and our Omni API helps upgrade the experience easily and effortlessly with digital assistants, sentiment analysis, Generative AI, content classification, real-time translations, content management, and actionable insights. Great CX cannot rely on just one channel or system, but great experiences should feel as though they do.

CL
Overview Provided by:
Cody Lancaster

Recent ChatLingual Reviews

Pratiksha S.
PS
Pratiksha S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review for ChatLingual"
UserFriendly Ease of Use I really like the use of ChatLingual for User friendlyness and ease og use
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Multilingual Ai Messaging Tool"
ChatLingual is robust, easy to use, and provides quality multi-channel support services.
Read more
Mayank A.
MA
Mayank A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most Productive Tool to Reduce Language Barriers."
It is very useful for support customer all across the world. It helps to reduce the language barriers. We are handling client all across and mostly...
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ChatLingual Media

ChatLingual Demo - Chat in 100+ Languages
Discover Simple Multilingual Customer Support
ChatLingual Demo - Did You Know?
Companies are 2.04x more likely to improve profits and 1.27x more likely to generate more earnings per share when they invested in translation.
ChatLingual Demo - Native - Language Customer Service
Over 100 Languages Available
ChatLingual Demo - Real-Time Translations
Add 100+ languages to your customer support operations in less than six weeks.
Answer a few questions to help the ChatLingual community
Have you used ChatLingual before?
Yes

13 out of 14 Total Reviews for ChatLingual

4.4 out of 5
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13 out of 14 Total Reviews for ChatLingual
4.4 out of 5
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13 out of 14 Total Reviews for ChatLingual
4.4 out of 5
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ChatLingual Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Mayank A.
MA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

It is very useful for support customer all across the world. It helps to reduce the language barriers. We are handling client all across and mostly client use their regional language for the communication, this tool helps us to solve the queries of our client quickly and we do not need to ask the google for the traslation. This tool makes the communication effective and easier. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

I didn't find anything negative as of now. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

We have to handle so many client on a daily basis and most of our client is out of country which includes Spain, China,German, etc. and they generally use their regional language for the communication so it is very difficult for us to understand the queries of the client but ChatLingual makes this easier and with the help of this tool we can easily solve the queries of our client and it helps to build trust on us. When we reslove the queries of our clinet, it helps to generates more leads for the business. Now we can easily interact with so many client without facing the language barriers. Thank you so much ChatLingual Team to make build this amazing software :) Review collected by and hosted on G2.com.

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Rangarajan N.
RN
Product Marketing Lead
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

Best part about ChatLingual is that it is easy to first implement. It has integrations with most CRM, Custom Support systems. We are able to solve quries in different languages quicker than before since we don't have to use Google translate for each message. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Could have integration with Intercom simpler Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

Being a global product, we have users from different parts of the world especially Spanish, German, French, Intalian, Hindi and more. These are users who do not know English and often struggle or avoid reaching out to customer support because of language barrier. That's where ChatLingual has helped big time solving their support queries very quickly. Review collected by and hosted on G2.com.

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Arambhika S.
AS
Test Engineer
Information Services
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

It makes easier to help people from all across the world. We can solve customer's query in almost all the languages and best thing is it reduces average handling time. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

There are some languages which Chatlingual does not support yet. It is still in early phases and it can go up like anything. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

Earlier the AHT was the biggest challenge when the customer was not familar with the languages we were familiar with. Now AHT is the biggest challenge that is being solved. Along with it, the customer resolution rate is much higher. Review collected by and hosted on G2.com.

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sagar s.
SS
Senior Software Developer
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about ChatLingual?

Todays world have lots of language, and its difficult to interact with people in different language, and we face this problem offently,

But using chat lingual we resolved this issue, through this platform, now we can easily communicate through different channel provided by this platform in different language for region specific custommers Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Sometimes the platform cannot translate few words in paragrapgh, need some improvements. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

The main problem this platform solves is customer interaction in different languages.

We can easily chat with our custommers in their native language and resolve the communication gap. Review collected by and hosted on G2.com.

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Rishabh M.
RM
Digital Marketing Manager
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

Supporting customers in different languages is hard and expensive. With ChatLingual it's easy to use and we can provide solutions to different languages at the global level in different parts of countries. It also helps us to reduce average handling time. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Then only thing which I feel is that takes 6 weeks of onboarding time. I feel that can be reduced up to 2 weeks. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

increased productivity of agents, and reduced average handling time. Review collected by and hosted on G2.com.

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Premal M.
PM
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

It is very user friendly to use. One can easily adapt to it without much training. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

The only thing which I dislike about ChatLingual is that it is slightly expensive. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

It is very seamless and it's helping to chat with native customers with great ease. Also, the best part is that it supports more than 100 languages. Review collected by and hosted on G2.com.

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Rishy K.
RK
Manager
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about ChatLingual?

It enables personalized customer service in over 100 languages through various communication channels such as chat, email, WhatsApp, SMS,Faster support.,Instant customer feedback Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Doesn’t work well for older demographics,The need to be online to offer support,First response time expectations are high,Although the pressure of being available is less than with phone, you will still need to staff during peak hours. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

Advanced analytics,Instant documentation Review collected by and hosted on G2.com.

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Akash S.
AS
Growth Marketing Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

ChatLingual is easy to use and implement. Supports over 100 languages and communication channels such as chat, email, WhatsApp, SMS, and the list goes on. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Some businesses may find that ChatLingual doesn't offer all the custom features they require. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

Reduced the stress of hiring customer support executives who know multiple languages. Helped in providing accurate and timely response to customers. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

With a multilingual AI messaging platform offering high comprehensibility comparable to bilingual agents, ChatLingual provides efficient and effective communication across language barriers. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

While ChatLingual offers multiple deployment options, some organizations may find that the available products within the multilingual messaging platform do not fully meet their specific customization needs. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

It has helped to provide accurate and culturally appropriate communication which has saved time. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChatLingual?

ChatLingual is robust, easy to use, and provides quality multi-channel support services. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

The only thing which I dislike about ChatLingual is that it is slightly expensive. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

its makes easy to chat with native customers with ease. Review collected by and hosted on G2.com.

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Pros and Cons Details
ChatLingual