Weave Reviews & Product Details

Weave is helpful for communicating with patients. It's great that they can send photos - a lot of our patients will send a picture of their new insurance cards. I like seeing the patient's name pop up on my screen to tell me who is calling. We also use the chat function to communicate throughout the office. I also like that I can use it from home in the event of an emergency or urgent situation. I've done that when we have had to delay opening due to weather conditions. Review collected by and hosted on G2.com.

Our app stopped syncing with our practice management software. We've reached out to tech support and they have been unable to fix it, despite multiple attempts. It no longer shows our schedule. New patients who are added to the system don't show up in Weave. Until we turned off our automated reminders, it was sending incorrect confirmation texts to patients. Because of this, we have had to switch to a different way to do our confirmation texts, so we only use Weave as our phone system and for intra-office communication. Review collected by and hosted on G2.com.

It has everything we need for our practice-patient relationship. From message reminders, birthday reminders, payment reminders, follow up messages for the full fornt staff, etc. We know right away who calls, gets the exact phone number, and can record calls for training purposes. Their customer service is also top-notch. Also, you can use the phone app in case you have internet issues so you never miss a call! We use this everyday including weekends in case there's an emergency, we can just check the app. They set up everything for you and ready to use. Review collected by and hosted on G2.com.

Nothing. They implement their tools oftenand add new features from time to time. Review collected by and hosted on G2.com.

Weave had both the phones and the application where as most of the patient communication companies just had the app and you would have to contract with another company for the phones. Review collected by and hosted on G2.com.

A lot of their features comes with an extra cost. The medical history never did write back to our practice management software. Review collected by and hosted on G2.com.

I like that I am able to easily communicate with patients. Our office used Weave for several years. Review collected by and hosted on G2.com.

I did not like that our paperwork would not transfer in to eaglesoft correctly - especially medical history's. I also wished I was able to send bulk texts in order to fill gaps quickly in our schedule Review collected by and hosted on G2.com.

I like the texting feature as well as being able to view the schedule in the mobile app. Review collected by and hosted on G2.com.

No patient portal, poor customer support Review collected by and hosted on G2.com.

You can customize it to your liking and have a lot of people on the platform at a time Review collected by and hosted on G2.com.

It does not work very well using a phone Review collected by and hosted on G2.com.