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Chaport stands out due to its efficient customer support, providing quick and effective assistance. The user-friendly interface ensures easy navigation and seamless interactions. Real-time engagement capabilities enable instant communication with customers. The customizable chat widgets allow for personalized branding and enhanced user experience. Proactive chat invitations facilitate proactive customer engagement, boosting conversion rates. Review collected by and hosted on G2.com.
However, some areas for improvement include limited customization options, which may restrict the ability to tailor the platform to specific needs. Occasional technical glitches can disrupt the user experience. The lack of advanced reporting features may limit in-depth analytics. Additionally, the pricing of Chaport is comparatively higher than some competitors. Integration options are also somewhat limited. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Chaport
Overall Review Sentiment for Chaport
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Easy to integrate to use almost immediately. Chaport's UI looks and works like a usual chat app and operators could easily just use it seamlessly.
One other smart thing is how we get to view each users chat history all in one place to know how to track issues from their previous issues and reponses, which make it more organized for us to serve them better. Review collected by and hosted on G2.com.
Not an issue. It could be a bit less in price but still a better price with the features it already has. Review collected by and hosted on G2.com.
Chatport's UI looks like and simple, so operator easy to intouch with customer. Nice to integrate Facebook, Telegram... Review collected by and hosted on G2.com.
The document isn't great. It doesn't have all event to integrate so I have to ask supporter. The document should more detail. Review collected by and hosted on G2.com.
The dashboard and customization options which allowed me to make the widget look like it's custom-built for our site. Another major reason for me writing this review is how awesome the support team is. They provided technical advice on how to best comply with GDPR rules, and they were super fast to respond. They have for sure gained a loyal customer. Review collected by and hosted on G2.com.
Nothing really that I have noticed, I would suggest some more features to be added but I wouldn't consider it to be a dislike and I don't believe this is the right place to mention them. Review collected by and hosted on G2.com.
The thing I like best is the possibility to link different message apps like Viber, Telegram, Facebook Messenger and so on. You can then answer directly on Chaport Review collected by and hosted on G2.com.
I think that the configuration is not too immediate. It could be made easier and more intuitive Review collected by and hosted on G2.com.
Complete help any question in the chat online support. I compete my goes. I am very happy with chaport. Review collected by and hosted on G2.com.
Very difficult to say. May be avatar imagen in free version of chat bot. Then all is perfect. Review collected by and hosted on G2.com.
Besides quick and friendly customer service (through the chat) it's a very easy to use tool. Chatbot setup, users, auto invitation and more. Can recommend. Review collected by and hosted on G2.com.
It's safe to say they want you to buy a premium or business package. But all in all it's affordable, so no lives lost there. Review collected by and hosted on G2.com.
You can set up auto bot questions and answers to point the customer in the correct direction to use your website before needing actually to connect with the customer Review collected by and hosted on G2.com.
Nothing! It's great - cannot fault Chaport Review collected by and hosted on G2.com.
Easy to install on my website. Good Support that helps to adjust the details. Review collected by and hosted on G2.com.
The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition
The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is. Review collected by and hosted on G2.com.
Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders.
I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted. Review collected by and hosted on G2.com.
Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it. Review collected by and hosted on G2.com.
