ChannelEngine Reviews & Product Details

Various options for integration. I do not need to switch the platform I am using for hyprid sales. For any industry I was looking forward to do sales, it offered me a visibility to place my product/s with the system I already have in place. Review collected by and hosted on G2.com.

Complexity, as I try to run everything solo and lack technical resources, it was difficult to start with. As of today it seems quite straightforward but in the beginning I found the platform difficult. Customization of the product feed can offer more tailored options to stand out. Review collected by and hosted on G2.com.

CE is extremely user-friendly and simplifies the rapid integration of new marketplaces. Its extensive features support a wide range of channels, making implementation and daily use seamless. CEs exceptional customer support treats us like partners, ensuring smooth operations and continuous improvement. Review collected by and hosted on G2.com.

While CE integrates well with various platforms, it lacks robust export functions for attributes and mapped categorizations. Enhancing these features would greatly improve data management and analysis. Review collected by and hosted on G2.com.

- Decent order and product information link with Marketplaces e.g. Amazon

- Prompt support from the Customer Success Manager when needed

- Good coverage of issues on help pages

- Swift in scheduling calls with the relevant audience

- Pretty easy to use to configure more markets Review collected by and hosted on G2.com.

- Missing/limited features when it comes to cancellations/returns

- Very limited when it comes to bundle specifics/APIs/configurations

- Not properly designed for a cross-regional business

- Not having a product management tool similar to a DAM/PIM to make changes within CE Review collected by and hosted on G2.com.

The team i work woth. The UX is also really like by me team, and their Knowlegde base can answer all your questions Review collected by and hosted on G2.com.

If you have a big assortiment, you need to be smart about how much masterdata you share and how you optimize this per marketplace. Review collected by and hosted on G2.com.

All the common marketplace are available within ChannelEngine and many more. It's easy to use but some technical experience is needed. Review collected by and hosted on G2.com.

Sometimes the support takes too long to reply. Review collected by and hosted on G2.com.

Easy to integrate with many different channels such as different marketplaces or Shopify. It really becomes the central place of channel management where you can easily load and implement product feeds, map attributes and push them. If something goes wrong an error notification per product helps you out to easily find the issue at hand that you should fix. Also easy to contact customer support (personally I like to call) which has extended knowledge and is always keen to check out issues with you. All in all, great integrator to use on a frequent basis. Review collected by and hosted on G2.com.

Some downsides to using Channel Engine are the duration of new features to be released and that sometimes service can be slow. Review collected by and hosted on G2.com.

I've been using ChannelEngine for a while now, we use it everyday, and its true strength lies in its seamless integration with a wide range of marketplaces across different countries. The ability to create product selections and apply filters is incredibly convenient, making it easy to manage your product catalog effectively. ChannelEngine has an exceptional customer support. Whenever I've encountered issues or had questions, their support team has been quick to respond and provide effective solutions. This level of support is a valuable asset, especially when dealing with complex marketplace integrations. Review collected by and hosted on G2.com.

There are some areas that could be improved. One significant drawback is the absence of master rules, which leads to the need for numerous price rules, making pricing management quite time-consuming. Additionally, it's important to note that ChannelEngine requires a certain level of technical expertise to implement and navigate effectively. It may not be the best fit for small businesses looking to connect just a couple of marketplaces with a limited product inventory. Review collected by and hosted on G2.com.

Great customer support, easy to change content Review collected by and hosted on G2.com.

The platform is missing a lot of desired features. For example:

1. Not a lot of reports are to be exported (downloads in excel files), with focus on the statistics.

2. I dislike how you cannot filter the dashboard on the marketplaces used; active or inactive, on alphabetic order.

3. What is also missing, is the option to filter on brand, stock, price etc. IN GENERAL within the products. (you can only filter on products after selecting a channel).

4. The tool is also very error-sensitive. For example when you want to apply discounts. Everything needs to be 100% correct otherwise major errors could occur. Review collected by and hosted on G2.com.

The fact that we can connect a lot of marketplaces through one system. The accountmanager that is always really helpful to look for solutions. Review collected by and hosted on G2.com.

The speed of problem solving. Some tickets are open for weeks and there is no sollution. As a inspirational group we need a better solution for variants on marketplaces. Review collected by and hosted on G2.com.

The variety of Marketplaces that are available on Channel Engine Review collected by and hosted on G2.com.

Sometimes the portal is slow or even does not function anymore. Then you have to login again.

Customer Support is only available through mail. It takes longer that questions are being answered. Review collected by and hosted on G2.com.