Channel Talk Reviews & Product Details

I love that ChannelTalk is very affordable and offers a lot of great features and customization! Review collected by and hosted on G2.com.

The only problem I have with ChannelTalk is that occasionally I don't get notifications for new chats, but it's not a huge deal because it is regularly checked Review collected by and hosted on G2.com.

The interface is user-friendly and super easy to navigate, especially managing customer interactions from various channels all in one place. The real-time messaging feature ensures quick responses and I love that I can customize the chat widget to match my brand's look and feel. Channel.io is definitely a game-changer for my customer chat needs! Review collected by and hosted on G2.com.

"While Channel.io is generally a great customer chat tool, there are a few areas that I feel could be improved. These include more advanced reporting and analytics features and additional customization options for the chat widget. However, the team behind Channel.io actively listens to user feedback and continues to enhance the platform Review collected by and hosted on G2.com.

I often get requests for collaboration or media coverage through my website and I missed some of them sometimes because my email inbox is filled with promotions and spams.

Now I'm not missing any important requests and inquiries anymore, thanks to channel.io. It's been great and helped me build relationship with my fans and collaborators. Review collected by and hosted on G2.com.

I'm not tech savvy so maybe video tutorial would have been helpful to set it up faster. The written guide used to be a bit difficult to navigate through but I think they changed the format recently and now it's a lot simpler and easy to find articles Review collected by and hosted on G2.com.

Channel.io offers FREE chat widget with super easy integration. Within 1 minute, I could have website visitors open a cute chat window and start engaging with us. With their account and onboarding manager Chris's help, I realized that it is MORE THAN a chat widget. It is like conversation-as-a-service!! It supports free chat, support bot and content-driven chat. All conversations are tied to a customizable CRM. At any time, all operators can easily see who this customer is and what is the chat history. It is a really efficient tool for implementing strategies to implement & test different conversation rules. The tool is easy to use, and I got a lot of support from Account Manager Chris to learn and try conversation rules. Review collected by and hosted on G2.com.

After the free tier, the next tier is a little steep for startups or service-based agencies. If this can be a more friendly price, I believe they can also expand quickly to many service-based businesses. Review collected by and hosted on G2.com.

We've been using Channel.io from day 1, and we've never considered any alternatives because it's been so great. It is a powerful tool to not only communicate with our users, but also to build a relationship with them. We implemented it during the beta period of our product. The fact that Channel.io keeps track of previous conversations and user profiles really helped our small team to add personal touches to our customer service. That tiny detail creates a huge difference in customer experience.

Being able to leave internal notes within the conversation is also tremendously useful. When I don't quite know how to answer a question, my team members can pop into into the conversation and leave internal notes that's only visible to me. It saves so much time because I don't have to constantly switch from window to window. On the other hand, the customer isn't getting overwhelmed by messages from 2-3 different people.

The pricing is also quite flexible. We had a few months where our MAU was fluctuating around the threshold. But it was so easy to switch between plans, and whatever extra we paid would automatically be deducted from next month's bill. It was one less thing to worry about. Review collected by and hosted on G2.com.

The automated support bot takes time to set up. That's not to say the feature itself is complicated or hard to figure out. And it has the potential to funciton as an effective help center. But adding a lot of depth and branches does require a lot of input. Review collected by and hosted on G2.com.

I use Channel.io on a daily basis, bot has an internal team chat, but also to handle customer inquiries. I use it on my computer, have it on my phone, and it works exactly as advertised. Having used slack and other live chat services, not only does channel.io accomplish the same tasks - but looks and feels modern yet lightweight.

I use the teamchat features the most, I really like the ability to save messages, see the mentions and reactions that I've received, and that the app/platform is constantly getting upgraded. Review collected by and hosted on G2.com.

Some minor hiccups here and there - but nothing really dealbreaking.

Would like the ability to send gifs, set custom reactions, and to add reminders (things I liked about slack). Hopefully will be added in the future. Review collected by and hosted on G2.com.

Channel.io made communication simple and streamlined. I needed a way to handle customer inquiries while I was away, while also being able to focus my time on important customers and questions. Channel.io helped me do this without feeling overly burdened. I used this in the previous company and it was amazing. I wish my new company also used this. Review collected by and hosted on G2.com.

Even though it's easy to use, when you want to set up additional features it can feel a bit overwhelming. However, the Channel.io team helped me get started and answered any questions I had along the way. The team really jumps in to help you out. Review collected by and hosted on G2.com.

1. The platform is easy to use and offers a wide range of features that are customizable to fit the specific needs of businesses.

2. Channel.io can integrate with various business applications, allowing businesses to communicate with customers across multiple channels, including email, social media, and SMS. (Slack is the best)

3.The customer support is exceptional, with a responsive team that is always willing to help customers. Review collected by and hosted on G2.com.

Pricing, Learning Curve, Limited integrations, limited features such as transcription etc. I think Channel.io is updating its serivce to improve these problems. Review collected by and hosted on G2.com.

I like how everything is bundled up together in terms of CRM, marketing campaigns, team chat, and live chat.

The support bot feature adds an extra layer of expereince when it comes to answering my customers FAQ's. Review collected by and hosted on G2.com.

The pricing the model is a bit tricky for our team at first but we were able to compensate given the non-restrictions on seat count. We were able to add the whole team in the Channel to contribute to the discussions with our customers and its worked out really well. Review collected by and hosted on G2.com.

With almost ten years of experience in customer service management, Channel.io provides customizable customer journeys that would be valuable in personalizing every query received. Not only that, it provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies! Review collected by and hosted on G2.com.

There is always room for improvement; however, what makes Channel.io great is that their team is willing to work with YOU and meet your needs! Review collected by and hosted on G2.com.