Channel.me Cobrowsing Pros and Cons

- It's easy to integrate script to your website using Google Tag Manager even without developer

- You can add managers and control basic rights

- We use this tool to teach how to work with our custom CRM solution and this speed up processes a lot

- Integration with Google Analytics and sutom reports. You can track activity of your managers Review collected by and hosted on G2.com.

- Customer support is not perfect, we had several bugs on complex pages and replies was slow

- Lacks of customization. It's not so obvious how to determine on what pages what user can do replies

- It's not cheap. Especially when we use this product internally Review collected by and hosted on G2.com.

- This tool is incredibly helpful for me in customer support and remote assistance.

- Real time collaboration feature is also good, using this feature i can easily guide my customers directly on their screens without requiring downloads or plugins.

- It's easily integration with existing systems makes onboarding so smooth.

- Privacy features i love the most it's so secure and no access to senstive data unless explicitly shared.

- It's so easy to use because it's interface is so user-friendly.

- Implementation of co-browsing session starts so quickly. Review collected by and hosted on G2.com.

- It sometimes struggle with more complex web application or dynamic content.

- The pricing is little higher for small teams and businesses.

- Customer support time is slow. Review collected by and hosted on G2.com.

Channel.me Cobrowsing stands out for its real-time collaboration, allowing users and support agents to navigate the same web page together. It enhances communication, increases efficiency, and improves customer satisfaction by providing direct assistance while maintaining user privacy. Its user-friendly interface and versatility across industries make it a valuable tool for customer support. Review collected by and hosted on G2.com.

Dislikes about Channel.me Cobrowsing include potential technical issues like connectivity problems and lag, a learning curve for less tech-savvy users, privacy concerns about sharing screen activity, and possible compatibility limitations with certain browsers. Additionally, it relies on a stable internet connection, and some users may find the presence of an agent distracting. Review collected by and hosted on G2.com.

1. No need to download anything. It is a web browsing session that can be set up for the client in seconds and doesn't require any downloads

2. Ease of use for us coders as well! You can easily set up a chatbot and integrate it with this, if you want.

3. The privacy options also seem to be great Review collected by and hosted on G2.com.

It is a co-browser, it is NOT a screen sharer. So don't expect that you can view the full screen if the client goes off page. Review collected by and hosted on G2.com.

At economyx.AI we use channel.me for onboarding new hires. Since we are a 100% remote team, this is very efficient for us. Most of the features are pretty intuitive and we were able to figure out the functionality through frequently using it on specific webpages. Review collected by and hosted on G2.com.

I wish there is more guidance for use cases where this can be used. Also how it should be setup for and IT department for example. Review collected by and hosted on G2.com.

I like 3 things about the software:

1) It is very instant and seamless. Customers can easily share their screens with the support agents. Moreover, it works in real time, hence reducing friction.

2) It is very secure and focuses on privacy. It automatically masked the passwords of customers while sharing the screen. This results in increased trust.

3) Support agents assist the customers virtually in filling out the forms or completing some other process. This is perfect for my industry - Stock Broking. Review collected by and hosted on G2.com.

2 things I dislike about the software:

1) It only lets the support agents work around the website. There is no option for accessing the entire desktop. Therefore, my team have faced issues while assisting when the problem extends beyond the website.

2) It does not work smoothly with all the websites. Sometimes, websites with heavy JavaScript, iframes, or dynamic content do not function smoothly.

3) Sometimes, there were some delays or lags during the problem-solving because of a slow wifi network connection. One needs to have a very good internet to function smoothly. Review collected by and hosted on G2.com.

It has multiple features. Some are mentioned below.

Collaboration - It is very convenient product where multiple people can browse together and see what others have been working on.

Very easy to use product and helps in day to day use. It is mainly used in customer support activities. It is because of the ease of implementation as a single case can be managed by multiple agents. It is very easy to integrate the app by just signing up and login.

This is being used by organisation everytime.

The customer support is very friendly and helps to iintegrate and use. Review collected by and hosted on G2.com.

There is a privacy concern as multiple people co browse the same. Review collected by and hosted on G2.com.

It is not an intrusive software; the web-based technology doesn’t allow excessive control over the client device, giving him more trust to allow the access to the support agent.

One of the best things is that is easy to use and start, both for the agent and the client. Review collected by and hosted on G2.com.

the features are basic, but this is for a specific use case and it is perfect for it. Review collected by and hosted on G2.com.

Channel.me Cobrowsing est un vrai plus sur dee l’assistance en ligne. Grâce à cet outil, nous peuvons voir en temps réel ce que le client affiche sur son écran et l’accompagner étape par étape, sans nécessiter d’installation compliquée.

C'est également facile à prendre en main, efficace et sécurisé. Review collected by and hosted on G2.com.

Une bonne solution, mais qui pourrait être encore plus complète avec quelques améliorations car il reste limité aux interactions sur le site web. Review collected by and hosted on G2.com.

Co-browsing is like screen sharing(for example TeamViewer) but web based and designed for sales & support teams.

Your website visitors can share their browser screen with a contact center agent.

This allows the agent to see what the customer is talking about in less than 2 seconds. Review collected by and hosted on G2.com.

This is not common and people don't know about it more Review collected by and hosted on G2.com.