CG4 Reviews & Product Details

Customer service and support. Staff at CG4 assisted with all aspects of the integration to include user training and successful uploads of scan data from CG4. When issues are identified, the staff at CG4 will delegate the issue to staff member responsible and it will be resolved via email or direct phone call response in a reasonable time-frame. Review collected by and hosted on G2.com.

Remote training. This is a personal preference only. The software industry is now able to conduct training remotely and screen shots and "Webex" technology allow for customer support remotely now. CG4 staff are proactive and available remotely but I had expected a member to assist initially in person. Review collected by and hosted on G2.com.

Their support and dev teams are good at resolving issues and working with my team and I to implement CG4 alongside of Cherwell Service Management. Review collected by and hosted on G2.com.

I don't care much for the ATS admin web app. Some module types have unused fields and in general, it's difficult to visually decipher some of field name mappings due to the way fields between CG4 and CSM are labeled and mapped. Review collected by and hosted on G2.com.

I like the fact that we can scan our assets directly into SN while out on the floors where the assets are located. Review collected by and hosted on G2.com.

I don't like that the connectivity is intermittent so that you have to repeat the scans. Review collected by and hosted on G2.com.

The app allows you to take asset tracking mobile. You can download the app on any smartphone or tablet and create, update or decomission assets all by scanning them in the app. Review collected by and hosted on G2.com.

I wish they had more options to build out in ServiceNow. I hear they have recently made some enhancements in this area. Review collected by and hosted on G2.com.

I like that it gave us the ability for our remote desk side support and data center staff to receive assigned and deployed assets through their mobile devices. Review collected by and hosted on G2.com.

The license is based on the mobile device. It is nice to have it based on the user account or named users. Review collected by and hosted on G2.com.

it kept track of our assets very well. there were times the assets were scanned but didnt save to our asset manager Review collected by and hosted on G2.com.

there were issues when creating categories. it would mislabel the categories and duplicate them. Review collected by and hosted on G2.com.

The general scanning ability works well and updates as expected and needed. Review collected by and hosted on G2.com.

The product was initially a bit clunky to setup. Though we look forward to testing the RFID capabilites Review collected by and hosted on G2.com.

It can scan from far distances. I can find assets from any locations. Review collected by and hosted on G2.com.

I think the color coding on the app can be distracting Review collected by and hosted on G2.com.

The ability to scan asset tags and update or delete records from a mobile friendly application. Review collected by and hosted on G2.com.

The amount of effort required to stage the table mappings. Review collected by and hosted on G2.com.

Deployment and setup was a breeze. The mobile app was cool Review collected by and hosted on G2.com.

A Little clunky in the interface. They have a basic setup which is a little hard to navigate Review collected by and hosted on G2.com.