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I really enjoy all of the aspects you can choose from on CDK. There are so many things that you can pick and choose from to make your dealership easier to work with. You can check a guest in, work on there paperwork and check them out all very easily. We have it set up where we can see all of our appointments and if someone doesn't show up or check in there appointment becomes bolded which then means our call center will call the guest and see if they have to reschedule there appointment for another day. Review collected by and hosted on G2.com.
There isn't much I dislike about CDK but one thing that I dislike about it is sometimes there are malfunctions and then it confuses everyone and sometimes it doesn't work. Another thing that I dislike about CDK is that when you want to exit you have to "leave" every tab and it would be just easier if you could just close out everything with just one click. Review collected by and hosted on G2.com.
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CDK Review
102 out of 103 Total Reviews for CDK
Overall Review Sentiment for CDK
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We use CDK for FI, Accounting and our Service Dept. Everything stays as up-to-date as necessary but stays consistent. The Ease of Use is and Integrations with their CRM is always smooth. use this program daily and rarely experience system issues. Review collected by and hosted on G2.com.
No issues here! The outage was a terrible set back this year but we recouped as quickly as we could and they handled the outage as professionally as possible. I do wish that it would integrate with other CRMs, more specifically hubspot. Review collected by and hosted on G2.com.
The DMS is great for parts and service and has a large capacity for integration volume. Review collected by and hosted on G2.com.
It is not user-friendly for accounting and requires multiple steps for the basics. Review collected by and hosted on G2.com.
The intergration between departments. The executive desktop is easy to use when you want a quick overview of your stores. The drill downs are very heplfull in all applications. Being able to push to excel easily is helpful. DSDA is wonderful. Review collected by and hosted on G2.com.
The reporting is lacking in many areas. Not being able to get yesterdays departmental sales numbers in one report is upsetting. F&I not being able to sell mulitple products and being able to report on them, everything is lumped into the WEO screen and is not user friendly. Having no solution for selling Accessories on the sales floor as part of the deal is unacceptable. Review collected by and hosted on G2.com.
It is easily to use and gives exact outcomes. It helps greatly in automobile dealership activities. It helps to change from one assignment another without interruptions. In terms of performing various tasks, it is awesome and makes it simple to move from one worksheet to another. It assists with checking all dealership activities. It prevents stealing. Assists in inventory and monitoring income generated. It produces all dealership required reports for examination,and so on Review collected by and hosted on G2.com.
The cost of using it is pretty high. Any form modifications that you need to make must be paid for. Only dealerships with huge capital can afford to use it.
It cannot be use remotely without vpn. Review collected by and hosted on G2.com.
CDK is my absolute favorite DMS to work on. I have worked on others and none are as easy to use as CDK. CDK allows you to dial into any account you are looking out, so you dont have to go to multiple screens, you can see where the data came from, just by double clicking on an account or amount.
Financial reporting is also very nice to use, you can double click any account to see what accounts all belong in that line, as you know, there are a lot more accounts then lines on the financial, so you can have multiple accounts in one, and to get the accurate details Review collected by and hosted on G2.com.
Accounting is a great tool for CDK, I have been told by finance that CDK is not the easiest to use on the front end. Review collected by and hosted on G2.com.
Ease of use. Product is typically fast and works as advertised. Review collected by and hosted on G2.com.
Product can sometimes be slow and struggle to load pages after long periods open and in use. Review collected by and hosted on G2.com.
it works properly for what we need and rarely crashes or operates slowly. Review collected by and hosted on G2.com.
There is a lot I dislike about CDK drive and now that there are more approved vendors with our manufacturer I am looking to possibly move away from cdk. I dislike the prices they charge. The convoluted invoices with little explanation of what they are for. I dislike the proprietary printers that cost 10 times what a normal printer costs and the fact you have to buy paper from them at a large premium. I dislike how there is no representative to talk to, and the program needs an update. Also I need to purchase another program that aggregates data from CDK to generate web based financial reports. I don't know why CDK cannot do that in a simple way. Review collected by and hosted on G2.com.
Once you learn it, quick and easy. Manages a large amount of data efficiently. Review collected by and hosted on G2.com.
It can be difficult to learn. You have to learn "where" the data you want is stored. Review collected by and hosted on G2.com.
