CCM
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CCM
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4.8 out of 5 stars
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CCM Reviews & Product Details

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SYED ZAFFAR M.
SM
University Faculty/ Management of resources
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about CCM?

CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer information through various channels like email, phone and social media to communicate with customers to enhance user experience and build long-term relationships. Review collected by and hosted on G2.com.

What do you dislike about CCM?

Missing human interaction that lacks the understanding of the customer's issues. The collected customer data may be breached, which can have severe problems for customers and businesses, so they must ensure proper data security systems. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

It helps businesses to manage customer data efficiently by analyzing collected data, which gives businesses practical insight into customer behaviour and requirements. Review collected by and hosted on G2.com.

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CCM Overview

Editedit
What is CCM?

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com

CCM Details
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CCM Community
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Product Description

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com

Seller Details
Seller
GhostDraft
Year Founded
1998
HQ Location
N/A
Twitter
@Ghostdraft
1,748 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®

Recent CCM Reviews

Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best emerging tool in the CCM industry"
1. Very user friendly to use. 2. Can handle variety of communication channels 3. Has good customer and peer support 4. Implementaion is easy and...
Read more
SYED ZAFFAR M.
SM
SYED ZAFFAR M.Enterprise (> 1000 emp.)
5.0 out of 5
"CCM- Modern Technology platform to enhance customer experience and building relationship"
CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer informati...
Read more
Rosie H.
RH
Rosie H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Platforms create higher levels of engagement building greater , stronger communications ."
Make real connections with customers through personalized communications.
Read more
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0 people requested security information

CCM Media

CCM Demo - GhostDraft's powerful and easy-to-use authoring environment
CCM Demo - One template for all channels and use cases
CCM Demo - Web-based project management for the whole organization
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4 out of 5 Total Reviews for CCM

4.8 out of 5
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4 out of 5 Total Reviews for CCM
4.8 out of 5
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4 out of 5 Total Reviews for CCM
4.8 out of 5
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CCM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CCM?

1. Very user friendly to use.

2. Can handle variety of communication channels

3. Has good customer and peer support

4. Implementaion is easy and can be integrated to multiple tools and technologies.

5. Cloud based functionality is available.

6. Offers security features as well. Review collected by and hosted on G2.com.

What do you dislike about CCM?

1. First time setup requires some time but after that it is easy to use.

2. Pricing is on higher side.

3. Offline possibility of work is limited.

4. Requires expertise to use advanced features. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

This tool is user friendly and easy to use which facilitates the creation, managing of complex documents a piece of cake. It allows to easily manage and handle customer communication. It allows to make tailor made solutions as per customers requirement. It can handle various types of data and generate various outputs. It is highly scalable and allows integration with various technologies. It is cloud based so can be easily deployed to client side. Review collected by and hosted on G2.com.

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Aubrie E.
AE
Patient Experience Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CCM?

My favorite part of CCM is the ability to send out memos and communications of all natures to every single member of your team, company, site, or business. This feature offers a quick way to notify everyone of changes, gauge how a process is working, or even dish out disciplinary warnings. Review collected by and hosted on G2.com.

What do you dislike about CCM?

The only thing I would say I dislike would be the way communications are opened - another window pops up that can be easily lost if you are opening multiple comms or have many systems running. Perhaps a functionality closer to that of Gmail (where the comm opened in the same window, just to one side) would be best. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

CCM, when I used it, was mostly used for communications, warnings, call trackers, and grading. It's very beneficial if you are having to send out these things to a lot of people at once, but is also great to use just to send to an individual. Review collected by and hosted on G2.com.

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Rosie H.
RH
Customer Service Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
(Original )Information
What do you like best about CCM?

Make real connections with customers through personalized communications. Review collected by and hosted on G2.com.

What do you dislike about CCM?

We have to deal with the modern document creation system. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

Connect with the customer how and when it suits their time. Review collected by and hosted on G2.com.

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Verified User in Sports
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CCM?

The best part about CCM is that they take over many of the IT portions of running a business. We are able to ensure that we receive great IT service Review collected by and hosted on G2.com.

What do you dislike about CCM?

Their customer support has a slow turnaround time. It seems as if they are either very busy, or only have a few agents working Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

CCM has allowed us to establish brand consistency by giving us a central hub for all of our document templates Review collected by and hosted on G2.com.

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Pros and Cons Details
CCM