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46 out of 47 Total Reviews for CareSmartz360
Overall Review Sentiment for CareSmartz360
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Simple, intuitive interface that our company uses daily. Easy to navigate. All-in-one system with no separate payments for "add-ons". Additionally, the customer service/on-line help is unbelievably responsive and top-notch at resolving any questions/problems. Review collected by and hosted on G2.com.
Although primary interface is simple and easy to use, it hasn't been updated in years and probably could use a "face-lift". Also, company management needs the ability to send messages to caregivers directly through the app. That would be a very important enhancement. Review collected by and hosted on G2.com.
CareSmartz360 is versatile tool with many features that are customizable. It was easy to implement, begin using and sharing with caregivers, and has excellent customer service when I need assistance day or night. It integrates with many other softwares that are crucial for my daily operations. Review collected by and hosted on G2.com.
CareSmartz360 doesn't fully integrate with my payroll system (Viventium - also home care specific). Because they are constantly adding features, I sometimes find it difficult to keep up. Some features are hard to find and look for in the help section or in the settings. The agency app is also missing a lot of functionality. Review collected by and hosted on G2.com.
I can appreciate the customer services portion of Caresmartz. There is always fast and reliable knowledgable assistance at my finger tips when I need it. Review collected by and hosted on G2.com.
There is nothing about Caresmartz I don't like. Review collected by and hosted on G2.com.
Tools for scheduling, care plans, billing, payroll, and client management streamline operations, reducing administrative burden. Review collected by and hosted on G2.com.
The software may be expensive for smaller agencies, especially when factoring in training and support costs. Review collected by and hosted on G2.com.
Caresmartz360 is one of the best decisions I made for my homecare agency. The training was top tier, and the system is user friendly. Review collected by and hosted on G2.com.
Wait time to speak with a live agent from cusyomer service. Review collected by and hosted on G2.com.
CareSmartz360 has lots of features that has made on boarding, maintaining records, and monitoring very easy. Review collected by and hosted on G2.com.
I love the features, the customer service helps with navigation and makes owning a business simple. It is fairly easy but the team is very helpful. Review collected by and hosted on G2.com.
I enjoy the ease of use, prompt customer support, and the mobile app is amazing! I can perform admin tasks on the go! Review collected by and hosted on G2.com.
There are a few features on the desktop version that I would like to see on the mobile admin version. I would laso love the option to have employee training modules for my staff in the cargiver version of the app. Review collected by and hosted on G2.com.
After using Caresmartz for 6 months, the stand out feature is their customer support, and user guide library.
Their live chat agents are friendly and fast. If they don't know something, they will find an answer and get back to you within their deadlines.
More importantly, their user guide library is absolutely massive. It's well written and kept up to date so any time I have a question about a feature or process I can actually find usable information to walk me through it.
Lots of scheduling software have similar features, but Caresmartz is the only one we have found that actually considers user experience without monitizing the support. Review collected by and hosted on G2.com.
There are a couple features I would like to see in upgrades (the ability to plan a visit for a staff without booking it through for example) Review collected by and hosted on G2.com.
