CareAcademy Pros and Cons

Nothing, they are not user friendly and they bill for stuff they have no reason to Review collected by and hosted on G2.com.

Everything, they are expensive and are not user friendly. Their customer service is a joke and fradulantly bill and renew contracts with no ones permission Review collected by and hosted on G2.com.

Care Academy has been wonderful in staying within compliance with state regulations. Care Academy has a variety of classes to offer with different levels to keep employees engaged. Care Academy is one of the best I have found out there for caregivers. The cost is great, material is wonderful and ease of use is good. Review collected by and hosted on G2.com.

The downside that I have seen with Care Academy is the fact that it can have glitches so caregivers may have to complete a course more than once. The other issue is we have had trouble connecting it to our platform but once it is, I have heard it will make it even easier for the caregivers to use. I do also think it would be great if Care Academy found a way to incorporate other pieces like games, or questions with a little more interaction for engagement. It is also a little difficult to speak with someone when having issues. Review collected by and hosted on G2.com.

CareAcademy is super user friendly, it is very easy to add/remove new users. I have had lots of positive feedback from our employees on the UI and user experience. I personally like the fact that it makes it so easy to keep us compliant with our licensure. The customer service team is always very responsive when I have questions, and extremely helpful. Review collected by and hosted on G2.com.

The only downside that I have noted is that billing can be a little difficult to understand. I reached out to our sales rep and they were able to explain it to me. Review collected by and hosted on G2.com.

What I like best about CareAcademy is that we get to see what caregivers do about their assigned training. It reduces the burden of the HR/Training department to search for courses to prep. Review collected by and hosted on G2.com.

Give me a minute to think about that! ..Nothing. Review collected by and hosted on G2.com.

I love the ease of care academy. I also like that I can create my own cirriculums and add/deactivate staff as needed. Review collected by and hosted on G2.com.

I do wish there was a paper format to use as well for our technology hinderd employees. Review collected by and hosted on G2.com.

Any question or concern I have has been addressed from a staff member that is well-trained and anxious to help. The phone is answered promptly and I am confident I will be informed of the best resolution possible. Review collected by and hosted on G2.com.

Instead of only having text as an option to communicate with our Care Academy students, email would be far more preferred. Review collected by and hosted on G2.com.

There are quite a range of classes including initial training, yearly training and CEUs. Review collected by and hosted on G2.com.

Way too many emails reminding account holders to do their educations. Also, the due date for classes tend to be overlooked because of so many emails saying things are due by the end of the month and are not attached to individual classes. Review collected by and hosted on G2.com.

The virutal class room is a convenient way to offer the initial Home Maker training course and ongoing ceu training for our cna's. Review collected by and hosted on G2.com.

The software program often gets stuck and a lot of time is wasted on working out the kinks. Review collected by and hosted on G2.com.

I use the courses from Care Academy all the time. I have to keep up my CEU's and I like to keep updated and my caregivers updated on homecare issues. They need to know how to handle certain types of client's with different disease processes, so they get training as needed. Review collected by and hosted on G2.com.

Some of the courses are too long and there is too much information given to you at one time. There needs to be little quizzes in between when the information is so intense to review the information you have just read. It is not easy to retain tons of information at one time, especially in the administration courses. Review collected by and hosted on G2.com.

The program is very user-friendly and has a lot of valuable training material for keeping your employees up to date on all required training. Meets state requirements for CEU's as well. Review collected by and hosted on G2.com.

Multiple dashboard navigation can get frustrating. Especially when you are attempting to locate a current or former employee, and you are not sure which dashboard they are assigned to. Review collected by and hosted on G2.com.