CareAcademy Pros and Cons

I like that Care Academy is easy to use. Review collected by and hosted on G2.com.

I have not had any downsides or dislikes with Care Academy thus far. It has been an excellent tool for all existing caregivers. Review collected by and hosted on G2.com.

Easy to contact , easy onboarding and I love the different topics and specialty training options they offer Review collected by and hosted on G2.com.

There honestly isn't anything I can think of that I dislike right now lol Review collected by and hosted on G2.com.

I love that the videos are made with in-home caregivers as our Angels are all working in homes with their clients. The supervisors' advice to caregivers in the video is similar to the language we use in the field. Everything is up-to-date and new classes are always beneficial to our team. Review collected by and hosted on G2.com.

I wish that the reporting was easier to do. At this time, I have to run a report of all classes completed, then filter for caregivers. I'm hoping that this will improve in the next year. Review collected by and hosted on G2.com.

I love how customizable CareAcademy is; you can taylor it to your needs. I also really enjoy how responsive the support team is. They've always helped every issue I've had in a timely manner. Review collected by and hosted on G2.com.

Some of the language and phrasing around having classes full, seats assigned, activating and deactivating can be a little confusing. I feel like there should be an easier way of understanding those items. Review collected by and hosted on G2.com.

What I appreciate the most are the people who work for CareAcademy - every single person I've worked with is timely, efficient, friendly, and each interaction has resulted in awesome outcomes, seriously. Review collected by and hosted on G2.com.

So far, there's been nothing I dislike. Since we began working with them over a year ago, it's been a fantastic experience. Review collected by and hosted on G2.com.

Nothing is helpful. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

Everything. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

With CareAcademy, they have been very open to hearing our suggestions and our needs for the different training & development goals that we have had. They also assisted us by expanding their pre-built curriculums to capture our needs for Canadian caregivers which has been helpful. Additionally, the support has been helpful and they always do their best to get questions answered fully and efficiently. Review collected by and hosted on G2.com.

The main dislike is that the classes are only meant to be online, and there is no feature that allows us to turn the training into group settings, as we prefer to start our team members off in a more collaborative training environment before they proceed into working for us. While convenient for the remote-nature of many in-house caregivers, it is harder to utilize CareAcademy for our initial training because of this lacking feature. Review collected by and hosted on G2.com.

CareAcademy is easy for our caregivers to use and has informative, helpful content for our employees to do their jobs better. The interface is easy to use as an administrator. Review collected by and hosted on G2.com.

I wish there was an easy way to track the completion records (for payroll specifically). There might be a solution that I'm not aware of, but we just have to go through and count each hour that our caregivers have completed. Review collected by and hosted on G2.com.

CareAcademy's attention to creating courses recognized at the state level drives our employer value with job seekers. Review collected by and hosted on G2.com.

Could increase integrations with HR platforms for centralized employee files Review collected by and hosted on G2.com.

The training programs and options that are available to utilize and extensive and thorough. It's very user friendly, intuitive, and super customizable which we really appreciate. Review collected by and hosted on G2.com.

Sometimes some of language around having seats filled, deactivated users, etc. can be a little confusing. I'm my efforts to contact customer services regarding this, they seemed just as confused as I was so not incredibly helpful there. Review collected by and hosted on G2.com.