Canny Reviews & Product Details - Page 2

Easy to use, very user friendly, its a amazing tool for a product backlog, we start to use as a intern tool and as we groth we want to incorporate to our SaaS. Review collected by and hosted on G2.com.

we want more filters, like for size of the client, or if a feature is mandatory, its a must have... Review collected by and hosted on G2.com.

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! Review collected by and hosted on G2.com.

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. Review collected by and hosted on G2.com.

I like that is it is much simplere than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top of requests and allows our teams to participate. Customer support can use the intercom integration, and the rest of the team can easily create posts and vote from Slack. Review collected by and hosted on G2.com.

I really disliked the steps required to use the free trial I found it to be annoying. It is also a little difficult to see all of the new items. I see the ntoifications but having them in a checklist-type view would be incredibly helpful. Once I open the notifications they all get marked as read and it is easy to miss things.

I also wish it was more clear hwo to add a vote to something on behalf of another user. I wish I could update the states that show on the public view roadmap. I want to show the things that are not yet planned. Review collected by and hosted on G2.com.

Canny's ability to gather and manage customer feedback efficiently is a standout feature. It allows businesses to prioritize product features based on real user needs, making it easier to make informed decisions. The platform's user-friendly interface and the way it facilitates direct communication between users and product teams are also highly appreciated. This ensures that feedback is not only collected but also acted upon, creating a transparent and responsive feedback loop. Review collected by and hosted on G2.com.

It is a little difficult to contact Canny Support. Review collected by and hosted on G2.com.

I found Cannh to be a good solution for providing a public feature board for users to access. The integration with my app through SSO was quick & easy. Review collected by and hosted on G2.com.

I'd love if Canny would provide me a mobile app for accessing the admin dashboard on the move. Review collected by and hosted on G2.com.

Canny's semi-self governing feature upvoting tool has been really helpful, and lets us avoid having to manually tag feedback in intercom or product board to track requests.

It makes communicating directly with users really easy, and lets you notify people when you ship what they wanted which is something we had to do manually in the past.

The fact that it also comes with a changelog is something we discovered by accident, but it's been super helpful as well. We were looking for one! Review collected by and hosted on G2.com.

Canny doesn't localize posts or the changelog. In general I think language support is the biggest gap. Review collected by and hosted on G2.com.

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and integrate with other tools, and the customer support is absolutely phenomenal. They helped me right away when I needed it. We use it daily, and it was relatively easy to start and implement. Review collected by and hosted on G2.com.

There isn't anything specific that I dislike. I wish I had access to some features that are not included in my plan, and the shift between plans is quite expensive, but the product itself is awesome. Review collected by and hosted on G2.com.

I love how simple Canny makes it for our users and for admins to manage user feedback. Their UI for consumers gets down to the basics and ensures it focuses on a great UX for submitting ideas. I love all the integrations Canny has too (like with Zendesk), which makes it easy for our team to submit votes on behalf of users too. Review collected by and hosted on G2.com.

We get a lot of duplicate posts from our users. Not necessarily Canny's fault, but I wish they had better AI systems for helping a user find a topic already posted about or better AI for merging duplicate posts (which I know they are working on! More AI features would be extremely helpful (like auto-reviewing external sources of customer frustration like Zendesk and pulling in that customer feedback in a more automated fashion, using LLM analysis on ticket conversations) Review collected by and hosted on G2.com.

I like the integration with Slack. This has made it super easy for our team to view new posts. Previously we had team members "campaigning" for votes which gave us skewed results of the importance of new feature requests. The integration with Jira is also really helpful to update the status on the Canny post when it is updated in Jira. It eliminates the need for us to go back and forth. The integrations were very easy to set up, no technical knowledge is required to do so. Review collected by and hosted on G2.com.

I find the field options for individual posts limiting. It takes some creative uses of categories and statuses to organize the posts well. For example, some posts are selected for development, but others must be completed first in order for the update to be possible. Being able to link Canny posts together vs just merging would be helpful.

While adding labels can be helpful to be able to locate certain posts together - they can be frustrating to use. All labels are shown as capital letters on the post itself, however. If you create two labels "Alerts" and "alerts", they are duplicated in the filters list becuase of the differences in the letter cases.

The roadmap feature could be more robust. Individual requests are not usually added to our roadmap. There is an overall initiatve that we would include various updates in, multiple posts can be included in one update. It does not give a great overall picture unless you were to manually create several Canny posts. Which I mentioned above, cannot be linked together. Review collected by and hosted on G2.com.

It is easy to use and I love that it integrates with our main tools. The posting and voting functionality is intuitive. Review collected by and hosted on G2.com.

Some of the customizations are limited and the slack integration could be a bit more robust. Review collected by and hosted on G2.com.