The wealth of information that we are able to gather using the platform is very helpful. And the attendance features with trusted contacts allows us to have a safe way to track our campers and easy to use for check-in and check-out purposes. The data import process is easy and intuitive, once you get the hang of it. Review collected by and hosted on G2.com.
2 areas for improvement: I would like the Trusted Contact to be included in the general profile questions, rather than separate. We get some parents that get confused and think their profile is complete, but are still missing the Trusted contacts which are necessary for check-in/out. I would also like an easier way to use the attendance feature BEFORE the first day of camp in order to better train our staff. We can create a test account for this purpose, but an easier way would be appreciated. Review collected by and hosted on G2.com.
Video Reviews
CampDoc is amazing
Finicky but good
133 out of 134 Total Reviews for CampDoc
Overall Review Sentiment for CampDoc
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CampDoc was designed with camps in mind, so it's built asking all the questions we need answered. The software does all that I need it to do to enroll campers, and keep their information organized. The best part of CampDoc however, is their staff. They are always very responsive and just about the friendliest crew you'll ever cross paths with. Review collected by and hosted on G2.com.
The one challenge with CampDoc - sometimes the reports or finding the right report can be confusing. And the way it lists campers who have attended for multiple years shows up sort of wonky, but any time I've had any confusion, the CampDoc folks either showed me what I was looking for, or in one case actually built a custom report for me. Review collected by and hosted on G2.com.
CampDoc listened to our needs and complaints regarding our previous software. Then the implementation team took this data to provide us with a solution that addressed these concerns while making it easy to use for parents and staff. Every question or concern has been addressed quickly and cheerfully. We feel our organization and camper data is safe and compassionate hands with CampDoc! Review collected by and hosted on G2.com.
I wish I had asked for a meeting with my implementation team and the sales staff member who set up our account. I think that would have made the process a little easier for us. Otherwise, these last few months have been smooth sailing. Review collected by and hosted on G2.com.
CampDoc is so user friendly for both our staff and camp families to navigate! Compared to the paper forms we used to use, CampDoc has saved us hundreds of hours of staff time. Review collected by and hosted on G2.com.
Nothing stands out as a big con. The CampDoc staff are so helpful, the platform is easy to use, and I appreciate knowing camper information is secure. Review collected by and hosted on G2.com.
We have been working with CampDoc for 5 camp seasons now, and cannot speak highly enough about how much of a positive impact CampDocs has made on the efficiency and capabilities of the system. From the automation of emails to parents, to the safe collection of medical records, to the convience of sign-in & out - CampDoc makes our camp program run smoothly and gives us more time to be physically present during the camp day instead of bogged down in paperwork. We originally only used the CampDoc system for our summer camp program, but we have now been using it year round for all all of our programs that require health & medical record collection. The system is easy to learn and CampDoc provides tons of online tutorials, virtual training sessions and on hand customer service support. Activing the system is very simple, easy and straightforward and the support team is always there to help during this process. The best factor about CampDoc is that it is able to be intergrated between multiple organziations - we have a partnership program with another local camp and we are able to share information on campers across both of our camp programs easily. Additionally, families love the fact that is mulitple camp programs in an area use the CampDoc system a lot of their information carries over from camp to camp and makes it so much more conveinent for them. Review collected by and hosted on G2.com.
My only dislike is regarding that medical records uploaded by families still need to be manually reviewed - I would love for the system to be able to do it, but dont think that is possible without the use of AI. Review collected by and hosted on G2.com.
For our camp, the most helpful features of CampDoc were to be able to collect all of our camper's personal and health info online, to be able collect signatures online and to be able to pull reports in whatever format we needed. The reporting function is very easy to use and allows us to get information in any sort of format that we want it. This was a huge improvement for us in terms of efficience, communication and safety. Review collected by and hosted on G2.com.
Honestly I there isn't anything I've discovered yet that I can say I dislike about CampDoc. We're very happy to work with them! Review collected by and hosted on G2.com.
First and foremost, the customer support has always been quick, responsive, and so helpful. I also love the breadth of reports that can be pulled to learn more about campers and camp families. During the run-up and midst of the camp season, I have CampDoc open and use it several times a day. Review collected by and hosted on G2.com.
I wish it was easier to pull up information based on camper parent/caregiver. I believe I can pull them up using their email, but if I don't know it off the top of my head, it's hard to find a camper using their parent/caregiver's name Review collected by and hosted on G2.com.
Our organization has used CampDoc for multiple years to handle our medical paperwork. This year we are begining to use CampDoc for registration as well. In this transitionary period, the staff at CampDoc has been nothing but helpful. I love that how CampDoc has assigns each organization their own support team, so I always know who to get in touch with when problems arrise. Review collected by and hosted on G2.com.
The biggest problem our organization has run into with CampDoc is that they do not allow customers to cover part of the processing fees for transactions. However, we have been told that this feature is in the works, and are hopeful that it will be avaible in the future. Review collected by and hosted on G2.com.
SchoolDoc is user-friendly, and I love that I can customize it to fit the needs of our unique school population. The staff are very helpful answering questions and assisting me in an expedient manner. The new Bugherd communication tool has made communication easier for updates and adding new content to the Health Profile. I do like the new Behavioral Health Log Template. Review collected by and hosted on G2.com.
It would be helpful in my practice if there was either a timer set or an option to put in how long a student encouter took while in my care such as in the new Behavioral Health Log. Review collected by and hosted on G2.com.
Staff are very responsive when I have questions and have been super helpful as I have been learning to set up the platform for the first time. Review collected by and hosted on G2.com.
Sometimes the platform is not super straightforward, but that is an issue I experience very infrequently. All issues have been resolved by reaching out to the team I work with (shoutout Amas, Jesse, and Jorge!) Review collected by and hosted on G2.com.
The customer service is beyond compare. They stick by you until the job is done. This is a service you an base your program in. Review collected by and hosted on G2.com.
The rates are high. That is my biggest complaint. And the reports are complicated to run. Review collected by and hosted on G2.com.
